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Need help. Can't find anyone to help me. I was promised 2 years at a certain price for internet/TV

Back in Feb, 2019, I was promised a certain price for 2 years. I didn't ask for it. It was offered to me. I have it in writing along with a confirmation of the order. I have chat sessions to confirm this. Now my price has increased a good bit but ATT is telling me so sorry but nothing they can do be

Questions

 • AT&T Internet Account

88

2

0

0

Awful Customer Service Experience -- promised something that didn't happen

Since joining with AT&T the formerly excellent customer service of DirecTV has become terrible as there seems to be a lack of interdepartmental communication. I was promised a significantly lower rate on my internet service by a DirecTV account rep upon cancellation of my DirecTV service in what fel

Questions

 • AT&T Internet Account

69

0

0

0

Four months?

Hi to everyone.  I am in the process of moving to a new home in Apex, North Carolina.  I had originally booked a time for my hook up to occur on April 7th.  Unfortunately, the closing date was pushed back to April 28th.  After calling ATT today I was told the next available time I could get it insta

Questions

 • AT&T Fiber Installation

221

2

0

0

Why have so many tech installations no showed?

I was just stood up FOR THE 4TH TIME!!!!!Worst customer service I've experienced in a long time, AND they are charging me for my first month of internet service, they have no showed me on June 30th, July 5th, July 7th, and today July 24th!I've spent hours on the phone rescheduling, just spent and ho

Questions

 • AT&T Internet Installation

65

0

0

0

Hard Credit Check without consent

I've been an AT&T cell phone customer for more than 10 years paying more than $200/month. Recently, I moved to a new apartment and wanted to switch my internet service provider from Comcast to AT&T.  I called up a sales rep and he created a new order for me. Then, I got a notice from Credit Karma th

Questions

 • Wireless Account

44

1

0

0

Why hasn't AT&T unlocked my phone after FIVE DAYS?

Hello, I called AT&T costumer service and placed a request for my phone to be unlocked on December 1, 2016. It is now December 6, 2016 and I was told that the unlocking process would take two days tops. I have called back numerous times and no one has any answers for me. I called the evening of Dece

Questions

 • Apple

414

3

0

0

Need replacement remotes for bad buttons, How to order out of stock remotes?

I need some new remotes, quick.  I've got a bunch of different problems, and I'd like to replace them, but they aren't available on At&t website.  How can you only sell one model of remote control and be out of stock? I bought 2 a20-rf1's from a tech one time, but those point anywhere remotes are ba

Questions

 • U-verse TV Equipment

254

4

0

0

ATT location in Alexandria, LA lacks any and all customer support, lied to, accused of being a liar

I have DirecTV, Internet & now wireless and I will not accept how this location conducts business and illegally does transactions.. I am insulted my intelligence is insulted when I have MBA, told that phone care does different issues and is not accepted by said location.  I am am not impressed with

Questions

 • Wireless Account

96

1

0

0

Unlocking iPhone 5C Impossible?

Hello ATT forum, I've been stationed in South Korea for about 3 years now and had cancelled my ATT service upon arriving here and getting a new phone with a Korean carrier. Recently that phone happened to take a swim in the ocean and no longer functions. So I have had the joy of attempting to unlo

Questions

 • Apple

234

3

0

0

I have not even been installed and already want to cancel.

I ordered services back in August, set an appointment date to have fiber 100 installed on August 31st and during the tech's installation was informed that there was an issue with the fiber line in my neighborhood and that the contractors were to blame. I was told by the tech that a ticket was put in

Questions

 • AT&T Internet Installation

123

0

0

0

ATT stole my trade-in phone

I did promotion "get a free iPhone 7 with trade-in of iPhone 6" but store employee where I traded in phone filled out the computer form wrong because it was too ambiguous the employee was not properly trained. They put in the wrong customer phone number so my number did not get the promotion. I now

Questions

 • Wireless Billing

1.4K

29

0

Accepted Solution

Official Solution

Closed

Unbelievable $1000+ of International data charges

I recently went overseas, and when I landed I received a message notifying me of high international data rates, including a phone number for a free call to international customer support.  I immediately called the international customer care team to avoid any charges while traveling. The first call

Questions

 • Wireless Billing

7.2K

8

0

Accepted Solution

Official Solution

Montlhy billing increase by $10.49

Jul 13, 2018: I called 800-331-0500 today to inquire about the monthly billing increase of $10.49. I was told that it was due to the tax increase in the PA area. I asked him to compare the tax between last and current statement since that difference doesn't add up to the $10 increase (talk about tax

Questions

 • Wireless Account

2.6K

8

0

0

Accepted Solution

Official Solution

Closed

GET RID OF THE VIDEO PREVIEWS IN THE MAILBOXES!!!!

PLEASE get rid of these video previews in our mailboxes...  I empty out the trash or the spam or the inbox..  up comes video previews... these are horrible.!!! slows down the transmission of the email....  Since these darn videos have appeared, I am constantly getting the message when trying to work

Questions

 • AT&T Internet Email & Security

9.3K

35

0

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