my current router, 2Wire 3801 HGV-B, it's OLD and I NEED A BETTER REPLACEMENT! HOW CAN I GET A NEW MODEL? has an issue with intermittently resetting itself @ the WRONG TIME! And that's not GOOD SINCE COVID-19 Has Sent me HOME WORKING FROM HOME! I NEED A NEWER, BETTER MODEM!

I can play live TV, including premiums on my Amazon FireTV Stick, but anytime I go to any of the on-demand shows or movies, it gives me an error "Playback Failed, Please try again (QP1401)" I have factory reset the firestick, uninstalled and reinstalled the u-verse app, unplugged the firestick from

Help please!

We have tried to contact At&t regarding an availability of uverse service issue for our property.  The site was built in 2013.  Some of our units onsite can receive service however some of them cannot.  We have current residents who are listed and some that are not.  Building 2 is not listed at all

The tech was not informative. He did give set up both TVs and gave me the account number he used and told me I could personalize it. So I did.  The 2nd TV is the weird one, so I go to the U-verse tv app and I can’t login. So I go through all the steps to change my password and then it tells me my my

I have been trying to get through to someone (anyone!) in order to get a replacement power cord for my DVR receiver as it seems to be the reason my DVR has blinking/pulsing lights and will not work. I have been unable to reach technical support online (chat bot says no agents available, please try a

Mine broke so I had to wait a day for it to be shipped (I work from home), installed it myself and constantly have to unplug, reset, etc. for about 5 hours for it to work.I'm now being asked to return or I will be fined. If you haven't been paying attention there is a pandemic and will return at my

Why is there an additional box charge when upgrading from u300 to u450? That seems ridiculous. Currently, if you have u300 and have 1 DVR and an additonal box at no charge.... this will change when upgrading to u450 per website.. Says customer will be billed an additional $8.00 per month for the 2nd

Have gateway & WAP from AT&T. Gateway working cause receiver connected to it directly is working fine. However, the WiFi receiver lost connection to WAP & is no longer able to reconnect. Have followed on-screen directions from AT&T to reboot WAP & then reboot receiver but always

Swapped out a wired receiver (one of 3). Now get this error message. Only option is to "restart receiver" which restarts receiver but comes back to this screen. Have rebooted receiver and home gateway multiple times. FWIW other tvs are working fine.... Internet works fine. (Also ATT). on the receive

When my WAP is plugged in, the PAIRED light is blinking and my 2.4GHz WiFi is non-functional. I have no issues with my WiFi boxes, however as soon as I unplug the WAP, my 2.4GHz WiFi is just like it was prior to my service call and an unsuccessful attempt to connect a third WiFi cable box.

I have an IPH8010 DVR and when watching cable on my VIZIO V655-H19 the color settings are greyed out and cannot be selected or changed. I called VIZIO and they said it was because the box was sending an RGB signal to the TV.  This doesn't occur with my streaming devices or gaming consoles, and

I have FOUR issues with Uverse right now. 1) Every day u-verse crashes on me. A red X appears on my screen which forces me to unplug for ten seconds. When I plug it back in, the system restarts and a gray symbol appears and for ten minutes it appears the system is updating. This has happened without

Fiber optic was installed in my neighborhood a few months back. They dug out my backyard and put a box in the corner. I came home on Friday. The box lid was removed and left open. The next day I saw a large hole where they had dug up my yard to install the conduit. I went to look at the hole and it

We have U-verse over fiber network. Recently had an issue with one of the TVs giving 'no signal' error. After chatting with customer service, I received the new BGW320 gateway to replace the current one. I do not have the technical knowledge to do it myself. How do I get a technician to come and

I've tried several of the U-verse boxes of different models and ages to feed our programming signal into our new NAD M17v2i surround processor and we get a blinking of our video feed on screen with all of them. The blinking is intermittent.  Sometimes several minutes go by before a blink will

What is the U-bar on U-verse and how do I use it?

We are on the U-verse Core Package U-Family right now.   We bundled TV, Internet and phone for $79 a month for 2 years when that offer was made last year.   We need to know what tier of channels we we have to add in order to get the Premium Channel Starz and what it would cost extra.   Thank you.  

I have a iLive soundbar, Model ITB196B and the only U-verse manual code listed is 23175 which doesn't seem to work. It doesn't recognize auto programming at all.  Are there any other iLive codes available for the S30 or even S10 remotes?

Just letting you guys know that killing the Audience Network has killed our relationship. I don't say this lightly after being a U-verse customer and AT&T stockholder for 15 years. But that channel was one of the very few I enjoyed amongst the droves of incessant, pandering networks of simpleton adv