Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.2K)

Relevance

Accepted Solution

Official Solution

U-Verse data caps

Does AT&T have a data cap for uverse and if so is it enforced?

Questions

65.3K

34

0

0

Accepted Solution

Official Solution

Connecting optical modem to my cat5 wired House

I have a fiber optic service that comes into my study with a fiber optic modem/router. Here are the specs. System InformationManufacturer ARRISModel Number BGW210-700 My house was built 4 years ago with cat5 wiring throughout the house. There are outlets in the rooms that has a wall plate with

Questions

508

6

0

Accepted Solution

Official Solution

Att U-verse TV with Comcast Xfinity Internet?

I live in an apartment complex where I have a terrible U-verse internet connection, and my distance from the box maximizes my available internet speed to 25 Mbps. Comcast offers 100mbps in my unit but I’d like to keep the U-verse tv instead of re learning a bunch of new channels. Has anyone had an e

Questions

15.4K

12

0

0

Accepted Solution

Official Solution

Can I convert a U-Verse wireless receiver to wired?

I have 2 U-Verse wireless receivers that get a poor signal resulting in bad reception, and unfortunately, moving the WPS receiver is not an option. Since the wireless receivers do have an Ethernet port, can I just plug them directly into the wall jack or network switch to utilize a wired connection?

Questions

7.1K

5

0

Accepted Solution

Official Solution

Where is the OK button?

Where is the OK button on the remote? My father can't find it so his TV is stuck on press OK to watck TV.

Questions

1.4K

3

0

0

Accepted Solution

Official Solution

Can I keep my @sbcglobal.net address if I switch ISPs?

Hello AT&T Forms,Today I just briefly had the question if I dared switch to a competitor (say Comcast), could I keep my email? I understand it's a Yahoo Account, however, I use it for almost everything and I wouldn't want to have to restart with a fresh new one and figure things out. ( I really I am

Questions

1.7K

1

0

Accepted Solution

Official Solution

BGW210-700, personal router, and a VAP2500 providing TV over wifi

I'm trying to get my mom's internet setup using our own router (unifi dream machine). She currently has a BGW210-700 providing wifi for her devices, and connected to that VAP2500, which is apparently providing different wifi for her set top box upstairs.   Is the VAP2500 simply an access point, and

Questions

400

3

0

Accepted Solution

Official Solution

How do I put my NVG589 in bridge mode?

Overview Most people don't need advanced features that personally owned routers offer and will be just fine using the NVG589 and turning off their personally owned router. But if you're like me (and I know I am!) then you are probably reading this thread because you have ip cameras, personal cloud

Questions

619.5K

283

0

0

Accepted Solution

U-verse TV

Is U-verse TV going away?

Questions

126

1

0

Accepted Solution

Disconnect U-verse Cable Service

Want to talk top a live person so I can disconnect the U Verse Cable but keep the internet

Questions

80

4

0

Accepted Solution

Upload speeds

I have ATT Fixed Wireless Internet / UVerse. My upload speed test indicates a speed of 6.1 Mbps. I upload 2 hour long videos every Monday. Sometimes it takes 3 -4 hours per video and sometimes it takes 24 hours. The videos have been formatted for YouTube 720p HD. What should I do to have faster uplo

Questions

219

1

0

Accepted Solution

How am I supposed to get internet worth a crap if AT&T has monopolized this area?

I live in rural Alabama. I have a 7 yo who homeschools but 85% old his work had too new done with physical books because we can't have a dependable connection. This mess is SO pathetic, he got an Xbox for Christmas but can't play it! For a year and a half the (Edited per community guidelines) THAT A

Questions

189

5

0

Accepted Solution

I'm starting to grow a strong disdain for AT&T and their seemingly intentional methods of assuring you make zero progress toward resoluti

First, I bought a couple phones from somebody I know. I then opened an AT&T business wireless account, to which I added/ actived 3 devices total. A few days later I traded in my old S22 Ultra  for an $800 bill credit. The next morning, all three devices were dosconnected and  as I lat

Questions

58

2

0

Accepted Solution

ATT says RECYCLE equipment, no need to return it. BUT CHARGED ME FOR NOT RETURNING IT and CANNOT GET CUSTOMER SUPPORT FOR CLOSED ACCOUNT

This is the email I recceived. Seems pretty clear I DO NOT have to return my equipment. Now I am being changed for not returning it. (Edited per community guidelines)??? And when I call the support number no one can help me since my account is closed. SO I guess ATT will just ruin my credit and send

Questions

123

4

0

Accepted Solution

How to engage Uverse TV support via email?

Online support/chat do not help with my issues of select local station stuttering and guide errors that make scheduled recording almost impossible. I have tried diligently. Phone support ties up too much of my time. It would be awesome if I could escalate service issues effectively via email!

Questions

43

2

0

Accepted Solution

cancelation

How can I cancel my account with at&t? I've been paying over $400.00 a month and I have to cut back on my bills.  Just tell me what to do that is all I want to know.

Questions

43

6

0

Accepted Solution

new modem router compatibility

hello, Im trying to look into a new modem router as I've experienced horrible connection issues for the past few years. I currently own the ATT Uverse 5268AC modem router. Ive had this modem router since 2016 and im finally deciding to pull the trigger and attempt to get a upgrade! The issues with m

Questions

86

6

0

Accepted Solution

my U-Verse isn't working with my Asus zenwifi 6 AX mesh system

I recently bought an Asus wifi mesh system. I went through the setup process of making the Asus my main router. I put My BGW210 into IP passthrough mode. I turned off packet filters, wifi and firewall as I'm using my Asus router in router mode. Since doing this my U-verse cable has stopped worki

Questions

269

1

0

Accepted Solution

ATT Canceled my Internet without my knowledge

On 16 September 2023 I called ATT to have my Uverse TV migrated over to DirecTV streaming. I specifically stated I do NOT what my internet canceled just the Uverse TV service. Which should be obvious since DirecTV streaming uses the internet. The next day 17 Sep 2023 my internet stopped working. 4

Questions

62

6

0

Accepted Solution

Restoring internet with a payment arrangement

I had my internet suspended due to a past due amount. The online rep told me to call the accounts department and they could restore my service with a payment arrangement. Has anyone had this encounter and have they been able to help like this before?

Questions

47

2

0

Not finding what you're looking for?