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Still having issues after yesterday's major outage in Florida.

So yesterday AT&T's entire system was down in most of Florida. My Internet (FTTN) and U-verse Tv services finally came back a few hours later, but I'm still having connectivity issues.  I've restarted the entire system multiple times.  The problem is most noticeable on TV where you wi

Questions

 • AT&T Internet Installation

8

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Sharing Channel Guide Settings Between Rooms?

Because of how my house is set up, my wireless U-verse receiver is on my main television, with the wired one in the back bedroom. I used "Hide Channels" to "customize" the on-screen guide on the wireless receiver but don't see a way to simply match them on the wired one.Am I missing something or is

Questions

 • Watching U-verse TV

424

2

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Adding devices

I have my mobile plan through AT&T and recently got TV and internet, too. However, they are separate plans with separate bills. Would I save money if I bundled it all together on one bill? If so, how would I go about doing that?

Questions

 • Other Phones & Devices

7

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AT&T will bill you even if you cancel the installation

I had asked AT&T to come and install internet at my apartment back in August 2014. When the installer came to inspect the telephone system in the building, he said he would have to drill a hole in my window in order to get a wire through from the basement and into my unit. I did not want them to do

Questions

 • AT&T Internet Account

278

1

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GigaPower/U-Verse Promo

From what we can see, fiber burial has been completed in our development and we are anxious to start getting those fliers with details of the GigaPower/U-verse offer. Since it's almost November and we go south over the winter, I'm wondering how long these offers last. Is this an ongoing promotion or

Questions

 • AT&T Fiber Ordering

440

1

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Where is my rewards card?

I signed up last year because I was lured to AT&T by a $50 rewards card. I've called several times and was promised by each CSR each time. Has anyone reported this to BBB or the Atty Generals Office, or...FCC? I work for DHS and am going to start making some calls today based on not only my experien

Questions

 • AT&T Internet Plans

236

1

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Wife and I love DirecTV

Wife and I have loved DirecTV, especially their customer service department, for about 17 years.  For Internet, I started with SBC, then they became AT&T, after they started Uverse, moved my POTS phone to Uverse.  Even though I only have to call on them maybe once a year, I do not like AT&T's custom

Questions

 • U-verse TV Account

334

1

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Internet Wifi Tower is Blank / Blacked out

Hello,Our area had some sever power outages last night and the internet wifi tower is blank with no sign of life. The green light in the back is on and I have unplugged / tried to restart with no hope that the tower is working. I tried calling customer service and they couldn't remote into the devic

Questions

 • AT&T Internet Account

17

1

0

Asurion Insurance Claims are Total Scams and AT&T/Asurion are Both Dishonest and Screw You as Badly as Possible

AT&T's customers are unaware of the 15-day return policy for the damaged device when they file a claim with Asurion. Asurion goes out of their way to make sure they don't mention this anywhere but the fine print. Then they charge you $850, keep the $250 deductible, they keep the old device, and

Questions

 • Wireless Billing

14

1

0

$730 Equipment Charges for Sub-Par Service

I was in an AT&T store the other day to add a child to my existing service.  However, the process was stopped after seeing a $730 open balance stemming from a previous U-verse account. Now, I was aware of this debt previously, however, didn’t know this would harm by wireless service options.   I was

Questions

 • U-verse TV Account

133

2

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Can't get service adjusted after supposedly settling it

On March 20 we changed our service. We had triple play but cancelled the home phone and downgraded the TV from U300 to U200. Worked it all out with the nice service rep and she said the changes would take place immediately, but nothing happened. We won't be paying for service we cancelled or changed

Questions

 • AT&T Phone Account

8

1

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fixed wireless tower

We have been down since tuesday May 4th and believe me the force is not with AT&T. Yesterday they were at cinco de mayo drinking margaritas, and they are recovering today from all the margaritas and they said they would send someone out at 3pm on friday to look at their tower. Not sure why we wo

Questions

 • AT&T Internet Account

18

3

0

UVerse DVR randomly deleting recordings

Within the last week, our Uverse DVR has suddenly started deleting random recording. Date isn't a factor, Fullness of hard drive isn't a factor.  Programs recorded months ago are there, but things recorded a few days ago are gone.     Reading past forum entries I made sure no

Questions

 • U-verse TV Equipment

29

1

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If I add a external router to at&t gateway... (please help me with this problem)

I have a question for you all community members. If I want a better router to replace the at&t gateway I currently have can I just plug in an ethernet cable into an external router (ex: Netgear, Linksys router). My current AT&T gateway is not the best so when I connect my new router to the AT&T gate

Questions

 • AT&T Internet Equipment

142

1

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5 months of U-Verse Never working, paying full price

I suppose my question is to the AT&T company employees who could never help me over the past five months of my service. I moved into a home divided into multiple units in September of 2016. Upon the first day of my internet and U-verse installation, the connection stream lasted around 15 minutes max

Questions

 • 2016

26

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RUN AS FAST AS YOU CAN IF YOU ARE THINKING OF BUNDLE YOUR BILL

Have been a completely happy customer up until I added u-verse. Billing was an absolutely nightmare. Spent over 10 hours of my life dealing with incompetent employees in the last two months. ATT double charged me twice, and I had to call and had it fix. And charge me again, and this time was another

Questions

 • Wireless Billing

843

8

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Are Sat. repair appointments available?

Located Dayton, Ohio & may need Sat. appointment.

Questions

 • Watching U-verse TV

1.1K

0

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Bought a modem and tech support successfully activated it. Will not waived equipment fee!

I recently bought an AT&T approved modem and had tech support activate it for use and it works great. I want to return my old modem to waive the $10 equipment fee that service rips you off on for leasing agreement on the modem provided. The billing department states that the $10 is not part of the l

Questions

 • AT&T Fiber Equipment

49

1

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Cannot Sign Into Third Party Apps - Will AT&T Take Responsibility?

After speaking to multiple reps, being transferred several times, even going on Twitter for support, I came across this forum and wow, it seems MANY of you are having the same issue I am having. I cannot sign into any third party app using my U-Verse credentials - it says I'm not authorized. Like yo

Questions

 • Watching U-verse TV

357

0

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ATT U-verse not connecting to TV

Says no signal on TV.Blinking green light on the box. Have already held power button for 10 seconds and unplugged cable for 10 seconds. All of the cables are correctly plugged in. Have already tried the 'disaster relief' fix seen on a previous post and still nothing comes up.

Questions

 • U-verse TV Equipment

57

1

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