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Play/FF/Rewind screen information bar.

While watching Uverse TV and when the Play, FF or Rewind button is pressed, an information bar displays on the lower part of the TV screen for 5 seconds or more that prevents viewing the part of the programming until the information bar goes away. I find that this is annoying and could be prevented

Questions

 • Watching U-verse TV

664

3

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0

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Connecting a second TV over coaxial cable

On U-verse HD TV with 1 box. I'd like to put a second HD TV in another room using the in-wall coaxial.What do I need?

Questions

 • U-verse TV Equipment

1.6K

4

0

0

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DVR Size

I was visiting a friend this weekend and noticed how many shows he is able to record on his U-Verse DVR. When I got home, I checked mine and the space remaining was no where near his. Are there different size DVRs? Can I get an upgrade? (I've been a long-long time AT&T customer.) Thanks!

Questions

 • U-verse TV Equipment

1.1K

0

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Internet equipment

Can I use a Arris WBM760A plus an Asus RT-N56U as my own equipment on AT&T internet?

Questions

 • AT&T Fiber Equipment

986

3

0

0

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Why is my profile 3HD 1SD and how do I upgrade it?

I am only able to record/watch 3HD shows, and my 4th has to be in SD. How do I change my account profile so I can record 4HD shows at once? I have u450 with HD and i believe Max plus internet. I don't see what I shouldn't have the highest HD recording capabilities when I have the highest cable offer

Questions

 • Watching U-verse TV

2.1K

8

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Why is my land line not operatonal when Uverse is not operational?

Why is it that my land line is dead when my computer is unplugged or my power is off.  In the past, if I lost electric power, my land line still was operational.  Is there a remedy to this?  I am not comfortable when my land line is not operational

Questions

 • AT&T Internet Features

774

2

0

0

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Device Access Code for NVG589

I am trying to bridge a Linksys router to my NVG589 router to see if it improves the slow performance of the NVG589, but when prompted for the Device Access Code, I put in the code that is clearly written on the side of the router, and it says "Device Access Code Incorrect".

Questions

 • AT&T Internet Equipment

146

1

0

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Official Solution

Remove Favorites List

I already have 1 favorites list but another shows up with 0 channels. I never put that in and do not want two favorites lists showing. Please let me know what the steps are to remove the one with 0 channels completely.

Questions

 • Watching U-verse TV

3.1K

5

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Closed Captioning Only Works Sometimes

Why doesn't closed captioning work on USA/Dig, Showtime/Nurse Jackie and FX/Justified? Also, why is it on live tv shows, the CC is usually 3-4 sentences behind what the people are saying? Warren

Questions

 • Watching U-verse TV

712

2

0

0

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U-verse fiber router re. USB

The router includes a USB connector which allows a USB hard drive to be connected and recognized as a NAT drive. When I connect my drive nothing happens. The drive spins on power-up but the router does not indicate a USB connection and the device is not visible in any network search. The router's ut

Questions

 • AT&T Fiber Equipment

2.8K

1

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Can I have two different routers in 1 house with the same carrier?

Can you have two different routers in 1 house but has the same carrier For example: in the living room there is 1 Uverse 5268AC router and another same router in my brother's bedroom.

Questions

 • AT&T Internet Features

71

0

0

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Closed

Can I upgrade my gateway without renting it?

I have purchased a new computer and printer that won't connect to my ten-year old gateway equipment (3800 HGV-B). I do not want to "rent" new equipment but would like to purchase my own.  AT&T customer support said I could do that and that there was an approved list of equipment on their w

Questions

 • AT&T Internet Equipment

1.5K

1

0

0

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How do I replace the U-verse receiver for my tv?

How do I replace the U-verse receiver for my tv?

Questions

 • Watching U-verse TV

1.6K

1

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0

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redeeming U-verse Amazon Prime Promo ??

how do i actually get the amazon prime reward on recent U-verse promotion. We had the installation done, but no one at At&T is able to tell me what happened to the prime promotion, that i have on my order summary.

Questions

 • U-verse TV Account

15.9K

7

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0

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How can I get fee based internet support?

I recently ordered a static IP address and all I have is the address itself. I need to know the subnet mask and gateway address too. I would like to know if I can put my equipment on the other side of a router as well and how I would setup the subnet for that. I can't even speak to a person at t

Questions

 • AT&T Internet Account

75

7

0

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AT&T Reward Card

My card expired prior to use. What can I do to get the value of it on my account or otherwise?

Questions

 • U-verse TV Account

3.1K

4

0

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Does it cost extra on your UVerse plan to use a netbook?

Sorry if I mix things up. I'm not that knowledgeable about smartphones and netbooks. I have ATT Uverse and want to buy a netbook from Amazon to use alongside my laptop. I understand that you can't use a smartphone with ATT that doesn't have a data plan without it being added automatically to your ac

Questions

 • Other Phones & Devices

761

7

0

0

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power outage with uverse phone lines

if power goes out and i have uverse phone line, can i plug in a regular phone & will it work?

Questions

 • AT&T Phone Features

1.5K

1

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0

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Unstable Internet speed.

I recently switched from ATT DSL to Uverse. I never should have!.. I had great service now same computer no additional apps or programs and what took seconds now takes minutes to hours. One minute ai have good connection and 5 min later horrible. It seems to be ok for 10 minutes after I reset the mo

Questions

 • AT&T Internet Features

2.4K

1

0

0

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Equiptment Destroyed in a House Fire

On November 14, 2019 we had a major house fire that destroyed the entire contents, including the AT&T 2-Wire Uverse modem. When I notified AT&T of the fire, the customer service representative said since the modem was destroyed, I did not have to return the modem. We didn't notice at first, but onl

Questions

 • AT&T Internet Equipment

147

0

0

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