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ATT would not cancel my old phone/internet account when I switched to U verse

Hi, all, I made the mistake of switching to ATT U verse in the end of January. Previously, I had a regular phone line and DSL internet also with ATT, same address. Since then, I was already charged once for the old account (because I used to be on automatic payments for my old account ) and, of cour

Questions

 • AT&T Internet Account

380

3

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New to U verse, constant WiFi issues

I was forced to switch from DSL to U verse. I've had U verse for 2 weeks and I am constantly having to reboot the router because the WiFi disconnects. The hard wire PC is fine. That part is good, just the WiFi. So far I am very disappointed with U Verse. Is there a fix for this problem?Thanks Jeff

Questions

 • AT&T Internet Features

416

7

0

0

Incoming home phone records.

I have U-verse home phone service and need to see my incoming phone log. The My AT&T site only shows my outgoing calls. How can I get those records. Thanks

Questions

 • AT&T Phone Account

108

0

0

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Powerline Bridge for and U-Verse

We have solar panels that used to use a wifi extender to provide information from the panels to the solar app managing them. When the extender had issues (still had low signal), the solar company (Stellar Solar) came out, reviewed the connections, and installed a power line bridge to provide the sig

Questions

 • AT&T Internet Equipment

212

1

0

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3 dots on screen after power-cycle

I have a VIP 1225. Was getting a red X with 8; tech changed out the gateway. Everything initially worked while he was still here. Later that evening, red X with 10 came up. The online sugggestion was to check all connections then power cycle - did that & was able to watch TV. Today, got red X with 1

Questions

 • Watching U-verse TV

3.2K

2

0

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False promise of reward card

Hi All,   1. I bought at&T uverse TV and Internet bundle in last week of Nov 2014 which got installed on 2nd Dec.   2. During sales call, I was promised to get $150 ( after completion of 30 days of active service)Visa rewards card and 1 year Amazon prime. I confirmed 4-5 times about rewards before I

Questions

 • U-verse TV Account

2.9K

8

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AT&T wants 2 Modems / gateways returned that were never at my house

Yesterday 1/23/19 , I got 2 letters from AT&T stating I need to return 2 modems/gateways with serial numbers ,that were never installed ,or even shipped to address, while on phone and chat  with  AT&T ,agent states IGNORE those letters ,because they were generated AUTOMATICALLY , problem with that i

Questions

 • AT&T Internet Equipment

165

0

0

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Am I able to get U-verse down a private road?

I've been using Hughesnet now for a few years because that's the only internet service that's been avalible in my area. Recently, I checked back with At&t and their coverage map says I'm able to get U-verse at my address. How accurate is this? I live down a mile long private road and it seems too go

Questions

 • AT&T Internet Features

615

3

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Address Finally on Map

OK, So I tried  to get U verse about 2 months ago and my address came up as not serviceable but to keep checking back because they are expanding their service area out my way s, so I became a constant caller and finally i got the info that I am now on the map but my address has still not been update

Questions

 • U-verse TV Account

262

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U Verse wrongly sent me to a collection agency. I have not been a customer since January, 2012.

I recently received a notification on my credit report that said U verse has sent a bill to a collection agency in the amount of $384.  I have not been a customer since January 2012.  I returned all equipment and did not have an outstanding balance when I ended my service in January 2012. I would ap

Questions

 • AT&T Internet Account

75

1

0

0

Accepted Solution

Official Solution

AT&T Uverse HSIA45 mbps upgrade to HSIA 75mbps questions.

I am unsure of the upgrade. Does a tech have to come to my place and verify things? I was never notified of anything that needs to be done. the way the change order went, it seems that the internet speed will just be bumped up to 75mbps.  Is this possible? I would predict it has to do with how my fi

Questions

 • AT&T Internet Features

2.2K

4

0

0

Accepted Solution

Official Solution

ON DEMAND LACKS THE BEAT MOVIES!!

I need to vent because I'm really upset, I wanted to watch Saturday Night Fever with my daughters whom have never seen it and is NOT on demand, neither is Dirty Dancing or The Ring!! Not even Pretty on Pink is on! What gives!???! I will now have to rent it from redbox at a Publix instead from the co

Questions

 • Watching U-verse TV

1.5K

5

0

0

Accepted Solution

Official Solution

How To Get AT&T U-Verse In My Area?

Hi! I am new member & trying to get U-verse in my area & I was told the community can help best way as possible of how to approach it. First my name is Lucky I live in Killen,Alabama. I live with my uncle & aunt. I am on SSD & so is my uncle. Now since I lived here I noticed it

Questions

 • U-verse TV Account

3.8K

9

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