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why won't tv work on battery backup

I have an APC battery backup and when power goes out the internet and phone continue to work but tv and dvr do not function. If I start up my generator they work. Why is this?

Questions

 • U-verse TV Equipment

36

13

0

CABLE BOX NOT WORKING

I have a at&t uverse cable box cisco. We pay a lot of money for our cable and we are UNABLE to watch tv. I have been trying to contact someone and can't get in touch with anyone. Our cable box lights up green in the internet cord in the back but when we try to turn the power on nothing happens. It d

Questions

 • U-verse TV Equipment

80

1

0

Why is MGMHD no long available?

When are you (Edited per community guidelines) at AT&T going to add MGMHD back to the channel lineup.  MGM's website shows that you carry their channel.  It's on the channel guide, so please add this service back.

Questions

 • Watching U-verse TV

43

3

0

SHO-TMC-FLIX has Disappeared from UVerse 300 On Demand

I've had UVerse 300 for 10 years and on 8/15/20 I no longer could access SHO-TMC-FLIX OnDemand MOVIES in Standard Definition. I still have access to SHO OnDemand Series & Sports & New ... but the OnDemand MOVIES have disappeared.  I can still access SHO Movies in the Guide Section ...

Questions

 • Watching U-verse TV

224

10

Uverse Equipment Return

I canceled my Uverse service on March 9 2020. AT&T sent me a detailed list of the equipment I need to return. I cannot find this list anywhere on my AT&T account page..

Questions

 • AT&T Internet Equipment

46

1

0

PICTURE FREEZING

Could the reason my TV picture is freezing be that I have 16 different devices running through my NVG589 router plus home phones be the reason for the freezing.  Am I asking it to do too much?

Questions

 • U-verse TV Equipment

492

5

0

0

Data Usage of specific amount of 450MB 46 times since start of new billing cycle

I seem to be going over my 100GB wireless internet usage every month. After looking at AT&T's logs for wireless internet usage, I found that on 46 occasions since Dec. 3, I have specific "450.0MB" usages on it, which is 21GB in and of itself!!!!  I would like to know if anyone else has exp

Questions

 • Other Phones & Devices

74

4

How To Hard Wire U-verse ARRIS Wireless TV Receiver?

Network Residential Gateway Managed PoE Switch T1600G-28PS PoE security cameras Unmanaged Switch TL-SG1024DE V2 standard internet data, WAP's, PC's, streaming devices U-verse ARRIS Wireless TV Receiver (1 of 3)

Questions

 • U-verse TV Equipment

34

2

0

U-Verse TV APP *** 4/15/20 update resolved issue***

​​@ATTHelp I am submitting for my mother. after troubleshooting for her.... We are having a crashing issue on the U-Verse App. Using updated iPad pro. OS 13.4.1 I am connecting through a strong AT&T u-verse wifi singnal. Your App has always worked fine for over a year until a few weeks ago. The is

Questions

 • Watching U-verse TV

461

2

0

Can subtitles be positioned at the bottom of the screen?

My wife and I both have hearing issues and sometimes we have to use closed captioning or subtitles. My frustration is that when we watch something over regular UVerse and I turn the captions on, they appear almost in the middle of the screen.  I don't have my problem with my streaming as the c

Questions

 • Watching U-verse TV

429

3

0

TP-Link Mesh Network with NVG599

I have an NVG599 Gateway for TVs and Internet. I want to put a TP-Link Deco P9 Mesh Network for better house wifi use. How do I set up the Gateway router and TP-Link router to continue TV service and have a functioning wifi system?

Questions

 • AT&T Internet Equipment

557

5

0

U-verse BGW320-500 issue

My BGW320-500, BGW320-505, U-verse story Sorry if this is long, but I wanted to share this story so that it might help. I have a 2200 rectangular ranch home with a full finished basement. I have AT&T fiber coming into a closet in the center of the house. Initially the router supplied by AT

Questions

 • AT&T Fiber Equipment

539

1

ARRIS VIP2262_V2

Hello all, Received my new DVR yesterday, trying to set it up today. Keeps telling us no signal. We have tried linking it with the modem, everything we can think of. Any tips or tricks? I'm getting a bit sick and tired of all the issues lately.  Thanks, Shirley

Questions

 • U-verse TV Equipment

145

3

0

Power went out, stuff is now messed up

Hello,the power went out last night. When i tried to connect to my receivers with the Mobile app, it said to make sure you were connected to the U-verse Gateway. I was. I followed the instructions to reboot the RG.I tried to reset things up on channel 9301 and i got this error."Failed to retrieve pr

Questions

 • Watching U-verse TV

509

1

0

0

Can't Stream WatchTV on PC for Last 3 Weeks!

I've already contacted AT&T's live chat support about this (and was told it would be escalated, but never received any kind of follow-up response) and have commented/followed the many other threads that already exist about this. I'm using a Windows 10 computer running the latest versions of Google C

Questions

 • Streaming WatchTV

45

2

ATT Damaged my SEWAGE PIPES

Issue : AT&T has installed a service line/box and the line was drilled underneath my lawn and driveway - which is pavers bricks and went right through our property Main Sewage Line Pipe, cause major plumbing issues and also a 'SINK HOLE' in my driveway, we are afraid to even park on the driveway

Questions

 • U-verse TV Account

438

2

0

0

Wire Routing

I am planning on installing the CAT5e cable before my u-verse install and would like to confirm the correct routing. My setup will be for 4 TVs (3 wired and 1 wireless), DVR, Wi-Fi and 4 wired PCs. This is what I assume will be needed.  I will be using Cat5e cable (1) Cat5e cable from the NID to the

Questions

 • U-verse TV Equipment

838

13

0

0

Adding devices

I have my mobile plan through AT&T and recently got TV and internet, too. However, they are separate plans with separate bills. Would I save money if I bundled it all together on one bill? If so, how would I go about doing that?

Questions

 • Other Phones & Devices

11

1

0

Poor connectivity

I am paying big bucks for Uverse.  We daily go through periods when our TV pixelates and/or freezes and drops audio for a few seconds. When ATT installed our system, they also put in a wifi broadcaster and an extender on the other floor of our house (upper level).  It worked pretty well at first, bu

Questions

 • AT&T Fiber Account

231

1

0

0

At&t account identity theft: how do I report it?

i want to know how report about identity theft about at&t account?

Questions

 • AT&T Fiber Equipment

21

1

0

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