Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (241)

Relevance
ESPN App Error - "This channel is not part of your TV package

When logging into the ESPN App on my Xbox One and signing into my AT&T U-Verse account, I'm getting the error: "This channel is not part of your TV package" even though I 100% have ESPN in my U-Verse cable package. ​ I also get the exact same error when logging into ESPN.com and going through the s

Questions

 • Watching U-verse TV

5.9K

1

0

Closed

blocked commercials

What gives AT&T tv/Direct tv the right to block commercials during network tv shows? I've seen it during my nightly news (nbc) and during many shows on several channels.  Usually, it's maybe 30 sec commercial once or twice during a show.  Today it occurred a doz times during the 1st h

Questions

 • Streaming WatchTV

61

1

0

24 hour and counting ATT uverse internet and TV outage in Los Angles area

I'm in Culvers City (Los Angeles) and have had no internet or TV for the last day. Definitely a remote network issue as all the model lights look happy. Called twice and got the generic "known issue, we're working on it". Anyone else having issues?

Questions

 • U-verse TV Account

368

1

0

0

Where's all the HD I was promised

I was with Comcast before I made the switch to u verse and the salesman or who ever it is that goes door to door selling services, told me that I would have all the HD options I have now and not to mention, it would all be in a dazzling 1080, which he assured me Comcast doesn't provide with most the

Questions

 • Watching U-verse TV

2.4K

19

0

0

Want to watch CNN

I want to confirm about the High-definition CNN Live Stream availability on Watch TV?   (Edited)

Questions

 • Streaming WatchTV

16

1

0

Documentation of no further payments until fixed

As i cant seem to email, chat or call in i will no longer be making payments for services due to following: - spend average every other day climbing 3 flights of stairs to reset, reboot, hard reset router, wireless routers, modem - i can only sign in under guest network, primary no longer works -

Questions

 • U-verse TV Equipment

36

2

0

Power went out, stuff is now messed up

Hello,the power went out last night. When i tried to connect to my receivers with the Mobile app, it said to make sure you were connected to the U-verse Gateway. I was. I followed the instructions to reboot the RG.I tried to reset things up on channel 9301 and i got this error."Failed to retrieve pr

Questions

 • Watching U-verse TV

509

1

0

0

Sound Turns Off when fast forward/rewinding after update

Our TV has been having sound issues since the most recent update. Like many of you, our sound was very low after the update, and I have been able to fix that issue. However, whenever we use the DVR and either fast-forward or rewind, the sound cuts off and will not come back on unless we turn the TV

Questions

 • U-verse TV Equipment

339

1

0

0

d.s.l.

We have been with at&t for 21 years, we have been and are still currently stuck on the d.s.l. network... the neighbors across the road can have fiber, but we're told that it doesn't reach us. i'm seriously wondering if they are just trying to push us way and not be a customer with them or anythi

Questions

 • AT&T Internet Plans

16

1

0

Freezing TV

This has been an ongoing issue for months now. I have 3 TV's in the house.  One has the primary box and the other two have the satellite boxes.  One of these satellite boxes constantly freezes the TV picture.  It'll pixelate, then freeze itself for a second of two, then resume. 

Questions

 • Watching U-verse TV

31

1

0

Green light - LG TV

My new LG TV has a green light at the bottom of the screen. It's not that big a green light - and only possible to see when background is dark/black, but it's clearly an error. I've already send it to LG technical repair, but they've just sent it back with the message (no error was found while testi

Questions

 • Watching U-verse TV

153

1

0

0

Why are my ATT U-VERSE receivers not reading any guide information?

All 5 of my ATT receivers are not giving any information on what is playing (tv/movie descriptions/release dates/cast, etc). It is also not showing any information on my guide past Wednesday, January 6th after 7:00pm est. I am also unable to record any programs, nor can I see the descriptions for an

Questions

 • U-verse TV Equipment

37

1

0

This set box does not match the account setting

As said in the subject, the main DVR box (model number: ISB7500 / last 4 GUID: 1096 ) is having issues connecting to the router (not 100% sure that is the issue though). After unplugging and restarting it, it loads with the gear and loading screen. Then, loses signal and goes back to the same screen

Questions

 • U-verse TV Equipment

30

2

0

Should have known better.........A snake is a snake is a snake!

My wife and I signed up for AT&T TV streaming service. We have had minor issues with connectivity but actually not bad for AT&T. We do not have AT&T internet, cell service or anything else. We are baseball fans and they were the only way we could see our team this year due to the sale of

Questions

 • Features & plans

28

0

0

Soon to be ex AT&T customer

I am posting this as I am so disappointed with AT&T. I have been an AT&T wireless customer for over 30 years plus have had internet, TV and a separate hot spot account for several years. I have been overpaying for services and have spent over 5 hours of my life on the phone with service reps in the

Questions

 • Account Features

129

3

0

0

ATT Damaged my SEWAGE PIPES

Issue : AT&T has installed a service line/box and the line was drilled underneath my lawn and driveway - which is pavers bricks and went right through our property Main Sewage Line Pipe, cause major plumbing issues and also a 'SINK HOLE' in my driveway, we are afraid to even park on the driveway

Questions

 • U-verse TV Account

428

2

0

0

U-Verse TV (Technician Issues/Complaint)

Is it customary for a technician to arrive at an undesignated time, state that my service is good to go before entering the home, not know the service they were sent out to do work on and try to sell me a different product? I think NOT. Then is it customary for the technician to call more than 6

Questions

 • U-verse TV Account

23

3

0

Closed

TV Channel #s?

I just got DirectTV Stream (ATTTV) and I really like it. The only thing that I don't like (so far) is I can't use numbers to jump to the channel I want.  I must go up and down the channels, which wastes a lot of time.  Is there anyway to jump from say CNBC to The Weather Channel without h

Questions

 • Streaming WatchTV

8

1

0

'Sponsored Data' with AT&T Now app, using my hotspot on a Roku failed. It Def counts against my 8gb, I ran out of data on 4 hours.

I burned up my gigs in 4 hours and no I have none.. also I bother the 12 month pre-pay

Questions

 • Plans & Features

47

2

0

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

 • AT&T Internet Account

19

3

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.