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Broadband service drops same time every day
We are AT&T U-verse customers. For the past two months, our house has lost broadband service at roughly the same time (10:45am-11:30am) and for the same amount of time (2 hours) every single day. Typically the message we receive is: "WARNING: Broadband service is not available (Message ID: NAD-2302)
Questions
• AT&T Internet Installation
Solution for "lost signal" when using a third party router
I just rewired my home network to use a custom router (an Asus RT-AC88U) behind the AT&T modem/router combo, which created an issue with the U-verse IPTV. Upon switching channels, the TV would play normally for a few (10-20) seconds, and then freeze and display an error saying it lost the signal
Questions
• U-verse TV Equipment
New cable pole
AT&T installed a brand new pole, next to the old pole over a year ago. Since then, we have all been repeatedly calling to get the lines moved. There are so many lines that are unused currently connected, and when the pole was placed it pushed all the existing lines hanging back. We have a MESS o
Questions
• AT&T Internet Installation
This set box does not match the account setting
As said in the subject, the main DVR box (model number: ISB7500 / last 4 GUID: 1096 ) is having issues connecting to the router (not 100% sure that is the issue though). After unplugging and restarting it, it loads with the gear and loading screen. Then, loses signal and goes back to the same screen
Questions
• U-verse TV Equipment
How to get 6 HD streams with fiber upgrade in 2022
I couldn't find any info in searches for the last few years related to this question so I thought I'd ask to see if the old information is still applicable. I currently have 50/10 FTTN copper service, with uverse tv that gives me 3HD/1SD. I happen to have already ended up with a 1TB Pace IPH8010
Questions
• Watching U-verse TV
Installed Uverse TV with Spectrum internet ... TVs working fine, Unable to connect to any Uverse streaming service
So I think I've made a huge mistake.I have a roommate, and we decided to split the cost of utilities.He has Spectrum Internet in his name and I just had Uverse installed in my name.We're able to watch TV fine, but using any app such as HBO Go, Showtime Anytime, etc., it's not working
Questions
• U-verse TV Equipment
Broadband signal modulation
How and where are Uverse and Internet modulated on the carrier signal? I lost internet and continued to have TV. AT&T said it was a bad Gateway modem. Computer continued to use all my Bluetooth devises said the network was down. Don't understand.
Questions
• AT&T Fiber Equipment
Massive increase in cost of service
I received my bill for TV and Internet yesterday and my total due has increased by 50%. I called and spoke with customer service and was then transferred to Customer Loyalty Dept. I spoke with a John who said he was the department manager. He said that my U300 package had a previous promotional ra
Questions
• U-verse TV Account
PICTURE FREEZING
Could the reason my TV picture is freezing be that I have 16 different devices running through my NVG589 router plus home phones be the reason for the freezing. Am I asking it to do too much?
Questions
• U-verse TV Equipment
TV picture quality varies
I have an HD smart TV and am connected wirelessly to ATT internet. In the last few months, picture quality for streaming video, especially on Amazon, has been terrible. It's very fuzzy or pixilated. Sometimes it starts out that way and gets better, but not always. I find this most often with Amazon
Questions
• AT&T Internet Features
Cannot Sign Into Third Party Apps - Will AT&T Take Responsibility?
After speaking to multiple reps, being transferred several times, even going on Twitter for support, I came across this forum and wow, it seems MANY of you are having the same issue I am having. I cannot sign into any third party app using my U-Verse credentials - it says I'm not authorized. Like yo
Questions
• Watching U-verse TV
voice activation for vision impaired
Is there a remote control available for UVerse for use by the visually impaired? I see them for sale and want to purchase the correct model. Thanks!
Questions
• U-verse TV Account
I can't download the Live Player Plug In On Windows 8
I am trying to watch Live Tv on my computer but when I click the button to download the Live Player Plug In, nothing happens. I have tried downloading it on Chrome, Firefox, Safari, and Internet Explorer but to no avail. I have Java installed and I have verified that I have it about 20 times now. I'
Questions
• Watching U-verse TV
Account Suspension Stopped - Charged for Service
I had to suspend my service over 6 months ago due to a house fire. 5 days after the fire I called to suspend the service. Apparently the agent told me that the suspension only lasts 6 months. So now you're charging me $230/mo. claiming that the charges are valid because the agent told me during t
Questions
• U-verse TV Account
WiFi Connection and TV issues
There is a serious problem with my internet and TV services. The WiFi is intermittent, and I'm quite sure I am not getting the download and upload speeds that I am paying for. I often have to restart the AT&T TV devices because either the screen is fuzzy with no picture OR there is no int
Questions
• AT&T Fiber Equipment
Replacement remote?
We've been subscribers for several years now and one of the remotes is starting to go. Is it possible to get a replacement? Also, are DVR boxes ever refreshed?
Questions
• U-verse TV Equipment
TV FAQs
Setting up your TV U-verse TV Basics Program your Remote Setup your HD TV The Hallmark Channel Channel Lineup Parental Controls for U-verse TV Watch TV anywhere with the U-verse App What to do when your TV screen shows No Signal? Remote not working? How to Fix yo
Questions
• U-verse TV Equipment
Can subtitles be positioned at the bottom of the screen?
My wife and I both have hearing issues and sometimes we have to use closed captioning or subtitles. My frustration is that when we watch something over regular UVerse and I turn the captions on, they appear almost in the middle of the screen. I don't have my problem with my streaming as the c
Questions
• Watching U-verse TV
SHO-TMC-FLIX has Disappeared from UVerse 300 On Demand
I've had UVerse 300 for 10 years and on 8/15/20 I no longer could access SHO-TMC-FLIX OnDemand MOVIES in Standard Definition. I still have access to SHO OnDemand Series & Sports & New ... but the OnDemand MOVIES have disappeared. I can still access SHO Movies in the Guide Section ...
Questions
• Watching U-verse TV
Programming S30 remote to Pioneer tv
Codes and automatic programming not working on new Pioneer TV. Is there a new code available?
Questions
• U-verse TV Equipment