Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (252)

Relevance
Broadband service drops same time every day

We are AT&T U-verse customers. For the past two months, our house has lost broadband service at roughly the same time (10:45am-11:30am) and for the same amount of time (2 hours) every single day. Typically the message we receive is: "WARNING: Broadband service is not available (Message ID: NAD-2302)

Questions

 • AT&T Internet Installation

1.3K

1

0

0

Solution for "lost signal" when using a third party router

I just rewired my home network to use a custom router (an Asus RT-AC88U) behind the AT&T modem/router combo, which created an issue with the U-verse IPTV. Upon switching channels, the TV would play normally for a few (10-20) seconds, and then freeze and display an error saying it lost the signal

Questions

 • U-verse TV Equipment

92

2

0

New cable pole

AT&T installed a brand new pole, next to the old pole over a year ago. Since then, we have all been repeatedly calling to get the lines moved. There are so many lines that are unused currently connected, and when the pole was placed it pushed all the existing lines hanging back. We have a MESS o

Questions

 • AT&T Internet Installation

23

2

0

This set box does not match the account setting

As said in the subject, the main DVR box (model number: ISB7500 / last 4 GUID: 1096 ) is having issues connecting to the router (not 100% sure that is the issue though). After unplugging and restarting it, it loads with the gear and loading screen. Then, loses signal and goes back to the same screen

Questions

 • U-verse TV Equipment

69

2

0

How to get 6 HD streams with fiber upgrade in 2022

I couldn't find any info in searches for the last few years related to this question so I thought I'd ask to see if the old information is still applicable. I currently have 50/10 FTTN copper service, with uverse tv that gives me 3HD/1SD. I happen to have already ended up with a 1TB Pace IPH8010

Questions

 • Watching U-verse TV

55

7

0

Installed Uverse TV with Spectrum internet ... TVs working fine, Unable to connect to any Uverse streaming service

So I think I've made a huge mistake.I have a roommate, and we decided to split the cost of utilities.He has Spectrum Internet in his name and I just had Uverse installed in my name.We're able to watch TV fine, but using any app such as HBO Go, Showtime Anytime, etc., it's not working

Questions

 • U-verse TV Equipment

1.3K

3

0

Broadband signal modulation

How and where are Uverse and Internet modulated on the carrier signal? I lost internet and continued to have TV.  AT&T said it was a bad Gateway modem.  Computer continued to use all my Bluetooth devises said the network was down.  Don't understand.

Questions

 • AT&T Fiber Equipment

47

6

0

Massive increase in cost of service

I received my bill for TV and Internet yesterday and my total due has increased by 50%. I called and spoke with customer service and was then transferred to Customer Loyalty Dept.  I spoke with a John who said he was the department manager.  He said that my U300 package had a previous promotional ra

Questions

 • U-verse TV Account

121

1

0

0

PICTURE FREEZING

Could the reason my TV picture is freezing be that I have 16 different devices running through my NVG589 router plus home phones be the reason for the freezing.  Am I asking it to do too much?

Questions

 • U-verse TV Equipment

496

5

0

0

TV picture quality varies

I have an HD smart TV and am connected wirelessly to ATT internet. In the last few months, picture quality for streaming video, especially on Amazon, has been terrible. It's very fuzzy or pixilated. Sometimes it starts out that way and gets better, but not always. I find this most often with Amazon

Questions

 • AT&T Internet Features

120

1

0

0

Cannot Sign Into Third Party Apps - Will AT&T Take Responsibility?

After speaking to multiple reps, being transferred several times, even going on Twitter for support, I came across this forum and wow, it seems MANY of you are having the same issue I am having. I cannot sign into any third party app using my U-Verse credentials - it says I'm not authorized. Like yo

Questions

 • Watching U-verse TV

367

0

0

0

voice activation for vision impaired

Is there a remote control available for UVerse for use by the visually impaired? I see them for sale and want to purchase the correct model.  Thanks!

Questions

 • U-verse TV Account

19

1

0

I can't download the Live Player Plug In On Windows 8

I am trying to watch Live Tv on my computer but when I click the button to download the Live Player Plug In, nothing happens. I have tried downloading it on Chrome, Firefox, Safari, and Internet Explorer but to no avail. I have Java installed and I have verified that I have it about 20 times now. I'

Questions

 • Watching U-verse TV

843

1

0

0

Account Suspension Stopped - Charged for Service

I had to suspend my service over 6 months ago due to a house fire. 5 days after the fire I called to suspend the service. Apparently the agent told me that the suspension only lasts 6 months. So now you're charging me $230/mo. claiming that the charges are valid because the agent told me during t

Questions

 • U-verse TV Account

24

1

0

WiFi Connection and TV issues

There is a serious problem with my internet and TV services. The WiFi is intermittent, and I'm quite sure I am not getting the download and upload speeds that I am paying for.  I often have to restart the AT&T TV devices because either the screen is fuzzy with no picture OR there is no int

Questions

 • AT&T Fiber Equipment

60

1

0

Replacement remote?

We've been subscribers for several years now and one of the remotes is starting to go.  Is it possible to get a replacement?  Also, are DVR boxes ever refreshed?

Questions

 • U-verse TV Equipment

462

2

0

0

TV FAQs

 Setting up your TV U-verse TV Basics Program your Remote Setup your HD TV The Hallmark Channel Channel Lineup Parental Controls for U-verse TV Watch TV anywhere with the U-verse App   What to do when your TV screen shows No Signal? Remote not working? How to Fix yo

Questions

 • U-verse TV Equipment

2.8K

1

0

0

Can subtitles be positioned at the bottom of the screen?

My wife and I both have hearing issues and sometimes we have to use closed captioning or subtitles. My frustration is that when we watch something over regular UVerse and I turn the captions on, they appear almost in the middle of the screen.  I don't have my problem with my streaming as the c

Questions

 • Watching U-verse TV

1K

3

0

SHO-TMC-FLIX has Disappeared from UVerse 300 On Demand

I've had UVerse 300 for 10 years and on 8/15/20 I no longer could access SHO-TMC-FLIX OnDemand MOVIES in Standard Definition. I still have access to SHO OnDemand Series & Sports & New ... but the OnDemand MOVIES have disappeared.  I can still access SHO Movies in the Guide Section ...

Questions

 • Watching U-verse TV

277

10

Programming S30 remote to Pioneer tv

Codes and automatic programming not working on new Pioneer TV. Is there a new code available?

Questions

 • U-verse TV Equipment

73

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.