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Broadband Service is Not Available (Message ID: NAD-330X)

Broadband service is not available (Message ID: NAD-330X)The ARRIS NVG589 device could not connect to your Broadband service.This has occurred since the device has detected: VDSL (but IP-DSL was active previously).Please contact the AT&T Help Desk at 1-800-288-2020.Hi! I've tried contacting customer

Questions

 • AT&T Internet Installation

3.1K

2

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Att Premium

How can I add Showtime to my watch tv account? I have the MY PLANUnlimited &More(SM). which should be included.

Questions

 • WatchTV Activation & Setup

17

1

0

hd picture quality terrible.

Thought maybe someone in the community maybe able to help since 27 att techs could not or would not. I have Uverse service with the hd and on all channels I get what looks like a strobing effect on anything dark on the screen. The nights sky, dark suits, even dark hair. When you get closer to the tv

Questions

 • U-verse TV Equipment

1.4K

7

0

0

HBO Max Login with Unlimited Plus

I have spent the morning working on trying to log into HBO Max (which the virtual support said my plan was eligible for) and I have had no luck. I have tried on my phone and computer and I know my login works because I was able to sign into myATT. Whenever I put my log in information in, it says   "

Questions

 • Login support

289

1

0

ATT Wifi Keeps dropping from TV, Smart Plugs

I am having issues with the ATT Wifi Service in my apartment dropping the connection with different devices in my home. Among many other issues we've had with ATT, I've had trouble setting up my smart plugs that connect to Alexa. I've never had a problem with my plugs before with my previous interne

Questions

 • AT&T Internet Equipment

43

2

0

Contact Information for AT&T's Distribution Department

I need to contact the distribution department in order to gain more information on alignments of buried/overhead lines that may exist on a site where my engineering company is entering a design phase. And as an FYI, I already have placed a OneCall and this is the direction given to me by them, to

Questions

 • AT&T Phone Equipment

24

6

0

Samsung Free 50" 4K UHD TV

What is going on with AT&T and Samsung.? I can't stand being ping-ponged back and forth between the companies. On November 30th, I started wireless service with AT&T. I screenshotted the offer just in case something like this happened. I even copied and pasted the offer details into a TXT fi

Questions

 • Samsung

4.1K

39

0

0

Solution for "lost signal" when using a third party router

I just rewired my home network to use a custom router (an Asus RT-AC88U) behind the AT&T modem/router combo, which created an issue with the U-verse IPTV. Upon switching channels, the TV would play normally for a few (10-20) seconds, and then freeze and display an error saying it lost the signal

Questions

 • U-verse TV Equipment

28

2

0

Uverse TV listings - new TV listings favorites?

Last week the Uverse TV listings page changed from the Uverse/Yahoo TV listings page to the Uverse.com TV listings page when signing in for the Web Remote Access: http://uverse.com/uv/guide Now there is no way to set up a favorites list on the TV listings page. The only thing I can find on this new

Questions

 • Watching U-verse TV

10.6K

34

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BGW210 GW and Coax Connections to U-Verse STBs/NVRs

A technician is coming to my house in a couple of days to switch my Pace 5268AC gateway with an Arris BGW210-700 gateway. I am having some problems getting their 5268AC "gateway" to play nice with my home network since it doesn't perform true IP passthru to my router. Background: I have a U-verse

Questions

 • U-verse TV Equipment

55

1

0

How do I split the internet connection coming from my main Uverse DVR box?

The issue that I am trying to solve is utilizing my internet connection via cabled connection (not WiFi) for multiple devices (i.e. a Smart TV and Nintendo Switch) to the main Uverse DVR box that I have setup for the main television in our den. The said main Uverse DVR cable box is receiving its sig

Questions

 • AT&T Internet Installation

220

0

0

Trouble synching ESPN+ app on Roku stick w/ Uverse account

I have a smart TV which is not hooked up to any cable service. Using a Roku stick I often watch the ESPN+ app. I have an ESPN+ subscription and I am also logged in with my ATT Uverse account. However, if I try to watch any content that is aired on ESPN proper, or ESPN2 (in other words, the content t

Questions

 • Watching U-verse TV

113

4

0

Samsung UN32J5205AF 32" LED TV SLOW WIFI

I recently had a Arris BGW210-700 installed with 100MBit service, we upgraded from 12MBit ADSL. My Samsung UN32J5205AF was working fine connected to WIFI, streaming apps (Netflix, Hulu, Amazon Prime) worked fine and services were usable across the board. Now, since upgrading the RG and service, my T

Questions

 • AT&T Internet Equipment

426

12

0

0

TP-Link Mesh Network with NVG599

I have an NVG599 Gateway for TVs and Internet. I want to put a TP-Link Deco P9 Mesh Network for better house wifi use. How do I set up the Gateway router and TP-Link router to continue TV service and have a functioning wifi system?

Questions

 • AT&T Internet Equipment

504

5

0

Setup TP Link Deco M9 Plus as Extenders with my BGW320 gateway ?

We are new ATT FIOS wifi subscribers. We need extenders into two rooms far away from where the BGW320 gateway is in the home office so we can have uninterrupted service and stop the buffering on the TVs in the rooms that are far away from the gateway.  How do I set up our three TP Link Deco M9

Questions

 • AT&T Fiber Equipment

11

3

0

Poor connectivity

I am paying big bucks for Uverse.  We daily go through periods when our TV pixelates and/or freezes and drops audio for a few seconds. When ATT installed our system, they also put in a wifi broadcaster and an extender on the other floor of our house (upper level).  It worked pretty well at first, bu

Questions

 • AT&T Fiber Account

228

1

0

0

Very frustrated, not sure what to do

I have an install scheduled tomorrow. I am very frustrated because I was quoted a price for bundled tv/internet/phone and when I logged on and saw my billing the price was 47.00 higher. The first thing I did was got on chat to ask about it. I was transferred to 3 different people, none helped. One w

Questions

 • U-verse TV Equipment

853

13

0

0

Universe TV 8 error

I now get an 8 error with a box with an red X in it.  I have tried turning off and unplugging for 10 second several times, even had it unplugged overnight.  I also tried resetting it as mentioned on the internet.  I believe I need it reset there?? Sherry Angelo

Questions

 • U-verse TV Equipment

293

2

0

0

frequent dropped service

I have been having a problem where frequently (3-5 times per day) my television and internet services will completely disconnect at random. It will reset itself and come back online within a couple of minutes, but it has become a frustration. I am wondering if there is anything that I can do with

Questions

 • AT&T Internet Equipment

35

2

0

Losing the Audience Network is a deal killer for me.

Just letting you guys know that killing the Audience Network has killed our relationship. I don't say this lightly after being a U-verse customer and AT&T stockholder for 15 years. But that channel was one of the very few I enjoyed amongst the droves of incessant, pandering networks of simpleton adv

Questions

 • Watching U-verse TV

23

0

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