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Android Play Store won’t load or download apps

Having a problem loading the Play Store on an android phone or tablet? Check out the following tips to get this issue resolved.   There’s nothing more frustrating than trying to check out that awesome new app only to discover that your Play Store isn’t loading. I’ve personally had this happen on a f

Questions

 • Android

8.8K

5

0

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internet goes out CONSTANTLY

Ok I just got ATT Uverse max plus installed yesterday ever since then the Internet has gone out constantly I don't understand it.. I ditched Comcast for you guys I hope we can get this resolved so I can stay with you guys.. I have tried all I can think of: tried different channels, restarted the gat

Questions

 • AT&T Internet Features

6.9K

7

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Samsung S4 upgrade now email won't respond

I upgraded my phone this morning, now there is a lag in pulling up my email and it constantly says email is not responding.  I don't have gmail or yahoo, it's my work email.

Questions

 • Samsung

1.8K

3

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Samsung S4 Boot loop issue - All options and troubleshooting exausted

My Samsung S4 SGH-I337 16GB is stuck in boot loop.  It has all firmware and app updates.  It was working fine in the morning.  I noticed a couple of hours later that I had not received any calls.  Checked and it was off.  I re-started it.  The Samung logo appears and it goes dark.  I removed the SD

Questions

 • Android

6.8K

14

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Welcome to AT&T - Community Forums Answer Center

AT&T Solutions & Help Page Get quick solutions, fast! You'll find some fast fixes for our top 3 issues for our products. Below that, more information on how to resolve, improve, and understand how your services work.  Also, don't forget to check out att.net! You can view email,

Questions

 • Account Features

163.6K

2

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Note 3 messaging freezes up phone

I've had my Note 3 for a little under a year. I had little problems with the phone until recently. The regular messaging app freezes my phone up. I cannot even get into it to read messages or respond. I finally switched the default app for messaging to AT&T Messages. I would like to use the regular

Questions

 • Samsung

2.7K

3

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Getting to know your new device - A guide from AT&T

Congrats on your new smart device purchase! The one thing about new toys is trying to figure out how to use them. We have you covered with great guides, and videos, that will help you learn how to:   Connect to Wi-Fi Set up Wi-Fi Calling (compatible devices only) Set up security on your device Adju

Questions

 • Phone & Device Upgrades

7.6K

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MicroCell Troubleshooting and LED Guide

Hello Community! One of the most common topics we see on the forums is regarding the Microcell.  Specifically, how to identify and understand the differences between the LED light indicators on the device as well as troubleshooting steps to resolve any issues.    As we looked th

Questions

 • 3G MicroCell™

13.2K

4

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LG G Pad 7 won't turn on

I got the LG G Pad recently for 99 cents when I purchased a phone. I have used it quite a bit. Last week I plugged it in to recharge overnight and now it won't power on. It seems to be completely dead. Is there anything I can do before making a trip to the AT&T store?Thanks, Kim

Questions

 • Android

79.8K

43

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Swapped a microcell and only power light comes on

After 7 years, my Cisco 3G microcell stopped working, displaying a red light on the bottom "signal" light with all others steady green.  I obtained a swap DPH-154 model and registered it, but only the power light comes on-no other.  I've reset it multiple times over 2 days, with no results.

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 • 3G MicroCell™

1.3K

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galaxy s 4 sim card error

I am using go phone with at&t, and all of the sudden, my phone says that my sim card is not inserted. So i went to AT&T to check it out. I changed my old sim to new one but my phone is sitll not recognizing the sim.  What should i do

Questions

 • Samsung

3.2K

7

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Streaming Troubleshooting – Are You Getting The Signal?

There are many things that can impact your streaming experience like: The environment of your streaming device. Your internet plan. The type of connection you use to access the internet (Wired or Wi-Fi). The location and environment of the modem.   You will find some simple solut

Questions

 • AT&T Internet Equipment

577

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Samsung Galaxy S8+ will not update past Android 7.0

 

Questions

 • Android

973

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Client E-mail Support

Below are some helpful links for Client E-mail setup and troubleshooting.

Questions

 • AT&T Internet Email & Security

36.3K

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U-verse Remote Troubleshooting

  Not to worry! Below are a few things you can do to restore functionality and get back to enjoying your U-verse service! Before you begin troubleshoot your remote, know this. The remote uses light to send the signal to the receiver. If anything is blocking the receiver, this can affect f

Questions

 • U-verse TV Equipment

21.1K

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AT&T Troubleshoot & Resolve - A Tool For All Service!

Service Down? Fix it Now With Our Online Tools    Your One Stop Shop For Your Troubleshooting Needs Having trouble with your mobile device? Is your TV service acting up? Is your internet too slow or not working? Is that remote giving you trouble? Is the new Mobile Hot Spot not working

Questions

 • Network Coverage

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Mobile HotSpot Solutions - The Best Spot for Your Hotspot

  There are a few reason why you may be having trouble with your HotSpot connection: Device or Electronics near your HotSpot Walls & Building design  The number of people surfing or streaming How far away you are from the HotSpot LTE Coverage - Check now! &nbs

Questions

 • Other Phones & Devices

10.8K

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App Not Working - Solutions From AT&T Community Forums

Tips to Fix The App You're Using   Did you try to launch an app but nothing happened? Try our troubleshooting steps below:  Force close the app and relaunch it - varies on phone, browser, or device operating system Restart the device - You can find this information in you

Questions

 • Device Features

17.5K

3

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Problems after 4.4.4 update on Note 3

Everytime I go to the text messages, the text is enlarged like I have zoomed in on the message.  I have to constantly zoom back out so it is at the size that I want.  Also, facebook continues to force close after opening.  Anyone else having i

Questions

 • Samsung

2.1K

5

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NFL Football Troubleshooting - Tips & Solutions From AT&T (U-verse)

It is Football Season!   We love football. We don't like it when we can't watch it! If you're having trouble with the broadcast, the steps below can help!    The Fastest Fix A reset is one of the fastest fixes for TV service issues and the dreaded red x. Modem (Re

Questions

 • Watching U-verse TV

10.3K

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