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Trouble activating prepaid phone

I bought a $25 refill card and want to activate new prepaid cell phone with it, but I cannot connect to any of the phone numbers (611 etc.) suggested to get it started... I want to livechat but cannot register an account because I haven't got the phone number yet... please please let me know if you

Questions

 • More AT&T PREPAID Discussions

162

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AT&T Velocity ZTE Hotspot issue, trouble connecting to WiFi

Hello, I currently have the AT&T ZTE Velocity Hotspot device, and when connecting it directly to my desktop computer via USB, I am connected directly to the internet with no issues. However when I try to connect any devices (tested laptops & phones) to it via WiFi, I can see the WiFi network in the

Questions

 • AT&T Internet Installation

2.8K

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Hotspot

My ps4 is connected to my hotspot and it works to some extent. When I get on youtube it says unable to contact youtube but in the back ground it is pulled up and if I try to press ok or back it will just reload and do the same thing.

Questions

 • AT&T Internet Features

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Wireless receiver trouble.

Ok, so I had a wireless receiver installed yesterday and everything was working fine until this morning. I turned the tv and receiver on and got the message 'This set top box does not match account settings.' What does that mean and how can I correct it? I tried the live chat option, but the person

Questions

 • U-verse TV Equipment

306

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Email & Internet Security Help

Having trouble logging into your email account? Are certain features not working? Wondering how AT&T can help you secure your email and internet? Have other questions regarding your email or security? We can help with that! AT&T Password Reset Assistance - Learn how to reset your email a

Questions

 • AT&T Internet Email & Security

11.5K

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Samsung Indoor Camera re-install

My camera is showing no feed and the light is continuesly a solid red.No matter how many times it is unplugged and plugged back in, Ethernet plugged in or not, reset held. I get no signs from the device of it working towards a change?

Questions

 • Device Troubleshooting

210

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WatchTV - Device and Browser Troubleshooting

WatchTV Solutions & Troubleshooting Steps Can't stream? Not to worry, we have some easy solutions that you can try below.   Ever forget your password? We sign into so many sites it's hard to keep track of them. Reset your AT&T Password now.    WatchTV Solutions &

Questions

 • Streaming WatchTV

351

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New NVG599 WiFI

When the device was originally installed It made the connection to my Win 10 PC without any problem. However I had problems when I went to connect to my ipad. The tag on the unit shows a Name of ATTsMiyUmS. On the ipad that Name was found but it would not accept several attemps at entering the passw

Questions

 • AT&T Internet Equipment

158

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NVG589 issues with WiFi and rebooting

I have had this model modem for 4 months or so and it's already been replaced 3 times (each time with different issues) this time the issue is wifi. I use wifi for a number of items but I notice often that my iPad and iPhone won't connect to it. When this happens it either shows no wifi name or it s

Questions

 • AT&T Internet Equipment

437

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Trying to open a new "@sbcglobal.net" email account

I've been trying for much of the day to create a new email account under the "SBC Global" client name, but have been having some trouble in doing so. I even had a Live Chat with an AT&T agent, hoping he could walk me through it, but he wasn't as much help as I would have hoped. Basically, I was give

Questions

 • AT&T Internet Email & Security

1.8K

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Closed

AT&T Fixes: No Service or Searching on iPhone

Solutions for Text, Calling, and LTE Connections on iPhone Having the issues below? Trouble sending or receiving text messages Can't connect to the internet/ LTE network Call trouble No service or searching error message Try two quick fixes first Restart your phone or toggl

Questions

 • Network Coverage

64.5K

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Internet disconnecting every 2-3 minutes but everything is working?

so I got uverse installed yesterday, and the internet was working fine up until this evening. My computer is connected to the network, and the network is connected to the internet, but whenever I try to play online games or have a skype call, they get disconnected at least every 5 minutes. During th

Questions

 • AT&T Internet Features

338

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My connection drops more than 3 times for 30-60 seconds within the hour.

Exactly as the title says, I keep losing internet (and cabel/tv) for 30 to 60 seconds. The problem occurs multiple times every hour and there's no way to prevent it.Being how my service is set up, this also makes all our televisions unable to access channels during this time and it's very frustratin

Questions

 • AT&T Internet Features

458

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Excessive Data Buffering

For the past two weeks I've been experiencing excessive buffering while streaming movies. I've checked my usage and have NOT even come close to 22G and I'm showing anywhere between zero and two bars. At one point I recieved a message that my connection was reset.What is going on?

Questions

 • Network Coverage

254

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Accepted Solution

Official Solution

Getting to know your new device - A guide from AT&T

Congrats on your new smart device purchase! The one thing about new toys is trying to figure out how to use them. We have you covered with great guides, and videos, that will help you learn how to:   Connect to Wi-Fi Set up Wi-Fi Calling (compatible devices only) Set up security on your device Adju

Questions

 • Phone & Device Upgrades

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Official Solution

2018 FIFA World Cup - Channel Listing & Troubleshooting by AT&T (U-verse)

Hi all! It’s been four years since we saw Germany defeat Argentina in a nail-biting, dramatic final and needless to say, with all 64 games available live, we are ready for the 2018 FIFA World CupTM to finally KICK off!   Channel Listing   Didn’t make the trip to Russia? No swea

Questions

 • Watching U-verse TV

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Accepted Solution

Official Solution

Streaming Troubleshooting – Are You Getting The Signal?

There are many things that can impact your streaming experience like: The environment of your streaming device. Your internet plan. The type of connection you use to access the internet (Wired or Wi-Fi). The location and environment of the modem.   You will find some simple solut

Questions

 • AT&T Internet Equipment

578

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Accepted Solution

Official Solution

AT&T Troubleshoot & Resolve - A Tool For All Service!

Service Down? Fix it Now With Our Online Tools    Your One Stop Shop For Your Troubleshooting Needs Having trouble with your mobile device? Is your TV service acting up? Is your internet too slow or not working? Is that remote giving you trouble? Is the new Mobile Hot Spot not working

Questions

 • Network Coverage

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Official Solution

Learn How AT&T Is Making Your Email More Secure With Oauth & Secure Mail Key

AT&T and Yahoo are making your email more secure. The new security implementation, also known as Open Authentication(OAuth), works by encrypting your credentials to better protect them from hackers. During this change, you may have trouble logging into some email applications. Not to worry, ther

Questions

 • AT&T Internet Email & Security

81.4K

41

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Accepted Solution

Official Solution

WPA2 Vulnerability - Things To Know From AT&T

On October 16, a researcher publicly disclosed a potential Wi-Fi security issue. The issue affects “WPA2,” the method used by most devices and routers to protect Wi-Fi traffic as it travels through the air. This is an industry-wide issue, and it could impact anyone using Wi-Fi. But it does have limi

Questions

 • AT&T Internet Email & Security

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