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Online account restricted when traveling abroad. Really?

My home base is the USA and I am traveling in Indonesia. From Indonesia, I cannot access my online account either through any browsers on a computer or mobile phone, nor through the myAtt app. When attempting a login I get a message saying "We are unable to process your request. Please try again lat

Questions

 • Online Account Access

768

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Traveling with iPhone to Mexico

Hi all, This is my first post on the AT&T forums. I switched about two weeks ago so we get could iPhones. I have been reading a lot of articles about this topic and I still have a few questions. Sorry if these questions are repeats.  We go to Mexico about once a year. With our previous carrier, we c

Questions

 • Account Features

206.9K

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BOGO and ETF

We got our Bogo phones back in Nov 2017 and have about 8 months left. Since we are traveling more often, we would like to get our phones unlocked and maybe switch carriers. Would there be an early termination fee if we paid off both phones?

Questions

 • Wireless Account

565

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NETGEAR Nighthawk Mobile Hotspot Router is AVAILABLE NOW from AT&T!

  Get Faster Streaming on AT&T with the First 5G Evolution Capable Mobile Hotspot Router   AT&T and NETGEAR, a leading provider of networking devices, are bringing the first 5G Evolution capable mobile hotspot router to the U.S. The NETGEAR Nighthawk Mobile Hotspot Router provid

Questions

 • Other Phones & Devices

17.6K

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Taking a trip from the USA to Canada...What do I need to do?

I will be traveling to Canada in Septemeber and I want to make sure I wil still be able to us my phone when I get there.  Is Canada considered a roaming or international charge?  Should I notify AT&T of my travel plans?  I'm only traveling for five days.

Questions

 • Wireless Account

11.4K

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AT&T International Travel - Learn all about AT&T's Travel Plans

Hello Community! We’ll touch on two types of accounts below -- postpaid and prepaid.  You can find some great information on all our International offerings, and some helpful tips to ensure your trip is as enjoyable and seamless as possible.   International Travel Overview: For po

Questions

 • Account Features

114.5K

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International Roaming questions/data charges

Hi so i am going on vacation for a week and have a couple of questions. 1. I have an ipad with cellular data and i turned off data roaming as well on my iphone. Should i turn off cellular data as well? On my Ipad i just plan on playing games like supernauts, hearthstone, and deer hunter 2014 and usi

Questions

 • Apple

3.9K

7

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Traveling? Need Access To Wi-Fi? There Is An App For That!

Traveling? Wondering where you can connect to Wi-Fi? With one of our qualifying international packages, the wondering game is over. Download the Global Wi-Fi app now. Download The App Now! App Store Google Play Store   How To Connect & Find Participating Wi-Fi Hotspots Open th

Questions

 • Network Coverage

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Traveling

Okay we’re going to Ireland in a few days and was trying to see if there was a extra plan or premium we could pay for a few days so that our phones worked over there

Questions

 • Network Coverage

98

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Out of Country and Need Help? – AT&T Has Your Back

While you travel outside of the U.S., you may notice that you are unable to sign in to your myAT&T account. Not to worry, AT&T has you covered when you travel, just call our international line at 314.925.6925. Our international team can help with: Billing questions Account concerns

Questions

 • Wireless Account

444

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Travel sim wrongly charged my credit card

Hi I am an international traveller who was visiting the USA last month of July. I bought a at&t prepaid sim from the Times Square store (7950) on 07/17/2017 at 15:22the service was very good and i was informed the validity will expire on 14th august and I should dail 611 if I don't want to interrupt

Questions

 • More AT&T PREPAID Discussions

355

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How to receive text messages or calls in Europe from the USA

Hi, I'm a new AT&T customer, I want to find out how I can receive text messages or calls from the USA while I am in Europe.I'm not looking to make calls, I know there are different options that can be purchased for this - simply would like my phone to connect to a network provider in Europe so I can

Questions

 • Data & Messaging Features, Internet Tethering

466

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Logging into account management abroad

I travel frequently and when I am abroad, I can never login to the account management portal. It just says "oops something went wrong try clearing cookies" I have tried different browers, devices, cookie clearing, the only consistent thing seems to be that if I am abroad, I cannot login. What is the

Questions

 • AT&T Internet Security

314

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How can I get early unlock (one month left on contract) for trip to Canada?

The two-year contract for my iPhone 5 expires on October 19. However, I need to spend the period September 15-October 15 in Vancouver BC, where I would like to be able to use a prepaid Canadian SIM card for cellular data access. Does anyone have any suggestions about how to persuade AT&T to unlock t

Questions

 • Wireless Account

1.6K

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Can program change thermostat schedule?

I travel a lot on an unpredictable schedule. I have a program that sets the morning heat to 72F every day, but want to either have it run when the system is disarmed or at-home.  I could also use a thermostat schedule, but I would want the schedule to be selected based on whether the system is at-ho

Questions

 • Apps & Programs

361

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Does LAX airport have a shop for me to purchase a GoPhone prepaid Sim?

Hello there! I'm passing through LAX and would like to purchase a GoPhone sim card. Does anyone know if there are shops there that sell them? Thanks so much!

Questions

 • Plans & Features

152

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Mobile Hot Spot Help

I have a question on mobile hotspots. I have  an iPhone X with AT&T service, my plan is grandfathered and does not support using my device as a hot spot. I was recently in the caribbean  and the hotel wifi was lousy, so i rented a mobile hot spot. We used like four devices two of the devices had dat

Questions

 • Apple

111

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Traveling to Europe

Hi,I am in Europe and I would like to purchase this International day pass to call back to US.But when I go on https://www.att.com/offers/international.html it wants me to log in into my account and then I cannot find the pass in my add-ons.So I am basically running in the circle, I log in go to the

Questions

 • Account Features

128

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How to keep gophone active while I'm away?

I am on the go phone $60 monthly plan, and I will be leaving US for about 3-4 months and will return in September. What should I do to keep my gophone active, and more importantly keep my number?

Questions

 • More AT&T PREPAID Discussions

326

1

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Can't connect to network in London

I am traveling in London, and my iPad connects to Vodaphone UK and works in LTE fine, but my iPhone never connects to a network. I have restarted, reset network settings, manually selected a network...but nothing works.  Any ideas? thanks,Dale

Questions

 • Network Coverage

1.5K

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