Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (58)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Split phone off of plan

Hi, my husband and I are going through a divorce and he is the primary on the phone plan. Could I split off the plan and keep my number?  Thanks

Questions

2K

1

0

0

Accepted Solution

Official Solution

Transfering current GoPhone number to a Freedom Pop account.

I use this number for personal as well as business. I want to keep this number for simplicity sake and to assure transparency among clients. I found little reference to keeping/transferring numbers when searching MyATT and the internet. Thanks in advance for your guidance.  wkmatl

Questions

632

1

0

0

Accepted Solution

Official Solution

Moving AT&T lines from one account to another.

I'd like to move my parents' AT&T lines from their account (which would then close) onto my line.  I have a Mobile Share Value account.  Can you move an AT&T line from one account to another? It's technically not porting, since it's still in the AT&T ecosystem. And do they have to be out of contract

Questions

5.9K

5

0

0

Accepted Solution

Official Solution

How to transfer a line from one account to another

I am trying to find out some information about transferring a line to my account.  My boyfriend is currently on a plan with his cousin.  She is telling him their bill is a lot higher than what it actually is and asking him for money every other week for his line.  He is paying almost 3 times what he

Questions

133.1K

13

0

Accepted Solution

Official Solution

Transfer Primary Family Number

My wife and I have a family plan. My phone is the primary phone on the account. I'd like to transfer my primary phone number to a different carrier, but would like to keep my wife's number on the family plan. I may add additional phones to my family plan at a later time. Is there anything special I

Questions

5.1K

2

0

0

Accepted Solution

Official Solution

Transfer account balance from one prepaid to another

Family members want to use the account balance in one (or two) prepaid phones into another and then close those accounts.  Any way to do this or is the money attached to the original phone numbers/accounts and no way to move that money paid to AT&T?  All the phone accounts are prepaid/Go phones.  Tw

Questions

11.3K

3

0

0

Accepted Solution

Official Solution

Unable to transfer service because previous tenant hasn't cancelled?!???

I am a 22 month existing ATT customer for cable, internet and phone service. I mention this because I have two months to fulfill of my 24 month commitment. I am moving and put the transfer process in motion weeks ago. Every time a date was confirmed for a technician to come out it wou

Questions

5.9K

6

0

Accepted Solution

Official Solution

Next Plan Help! Can I swap upgrade with another line on the account?

I have a question regarding the Next Plan (which I wish I never signed up for!)...My phone (Samsung S5) is on the ATT Next Plan.  I am about 9 months into the plan.  My son broke his phone yesterday and cannot use it (he is not a Next Plan user).  I would like to give him my phone and buy an iphone

Questions

1K

8

0

0

Accepted Solution

Official Solution

How To Transfer iTines Music to Android?

Is it possible to transfer my itunes music from my iPhone to my Android ?

Questions

627

3

0

Accepted Solution

Official Solution

Transfer number from AT&T prepaid to another carrier

I just want to know if I can transfer my active phone number from AT&T prepaid to another prepaid carrier and if others have found this to be successful.  Thanks.-Amber

Questions

17.3K

3

0

Accepted Solution

Official Solution

Transfering Data Plans in an Account

I started an AT&T account way back in 2009, I got two iPhones with unlimited data plans (perk of my current job), one for me and one for my wife. After two contract renewals, I upgraded my phones and added two more lines for my sons. I got one a 5gb data plan and the other a 3gb data plan, but now I

Questions

932

5

0

0

Accepted Solution

Official Solution

Add A Line Transfer of Billing Responsibility

My mother added a line and bought her boyfriend an iPhone 7 and iPad 2 mini. A day or two later, he married another woman. Now, she wants out of it. Can she transfer the billing responsibility of that line to him essentially making him get his own contract?

Questions

6.3K

3

0

0

Accepted Solution

Official Solution

Find contacts

I did a factory data reset on my Galaxy S6 active and all my contacts were erased. How do I get them off my sim card?

Questions

2.3K

6

0

0

Accepted Solution

Official Solution

iPhone XS & XS Max - FAQs From The AT&T Community Team

    Q: When will the phones be available for purchase? A: Online pre-order begins on Friday, September 14,2018. It will also be available for purchase online and in store starting September 21, 2018.   Q: What is the difference between iPhone XS and XS Max? A: The main differenc

Questions

7.7K

3

0

0

Accepted Solution

Official Solution

Porting just ONE of my 5 ATT numbers to Google Voice and Concern of Account Issues

I just ported my old landline number to my ATT account so now I have a total of 5 mobile numbers. (4 previous mobile numbers I've had for years and this new one.) Now I would like to port this old landline number (that is now on ATT and part of my 5 lines) over to Google Voice just to park the numbe

Questions

1.7K

1

0

0

Accepted Solution

Official Solution

Can Data be Transferred?

Can I transfer unused data to a different account if I have extra. Can Data be Transferred?

Questions

269

1

0

0

Accepted Solution

Official Solution

Switch not Transfer to new prepaid phone of AT&T.

I have a newer phone and want to switch over to it. Its an AT&T phone. I'm an existing AT&T (go-phone) prepaid customer. It has everything it needs, my old phone has a shattering screen.All i want to do is switch my AT&T phone number/service into it.Can I use the steps above or what do i need to do?

Questions

6.6K

2

0

0

AT&T customer service made false promises to get me to sign up for services

I called AT&T to transfer my uverse service as I moved to a new address. It was very important to me to keep my phone number (reason I don't need to go into here). On my initial request, I was told that this would not be possible because my new location was under a different area code. I told the re

Questions

370

1

0

0

Can I transfer my line to a new phone?

Hello,   I'm interested in purchasing a cheap Windows phone from the Microsoft Store:   {commercial link removed}   This is a no contract phone under AT&T's network. In the past, for example, I've switched my line from a Samsung go phone to a hand-me-down iPhone 4 I'm currently using. I would assume

Questions

538

1

0

0

How do you transfer a bill credit to the payer of the multi-line discount account holder?

Hi, I signed up (July 4) and received the $25 credit for signing up and I can see it in my alerts and in my "Balance & Details" link from my home page.  Thank you AT&T for the quick action. The first question I have is that now that I'm part of the multi-line discount how do I transfer this $25 cred

Questions

1.9K

8

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.