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Nobody at AT&T Knows about Transfer Upgrades

I have spent over 5 hours trying to get my upgrade eligibility transferred to another phone on my account.   I keep getting shared upgrades and other nonsense, that I don’t want. The article below clearly says I can do this but AT&T at all levels is totally clueless.  I just want to update my accoun

Questions

 • Phone & Device Upgrades

110

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Absolutely horrible in every way - DSL

AT&T DSL is by far the WORST in customer service. There is a huge language barrier, so trying to explain anything or ask any questions is extremely frustrating. The toll free number listed is for U-verse, so you have to be transferred every time you call and 90% of the time the person transferring y

Questions

 • AT&T Internet Account

1.1K

1

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Number transfer

It's been 5 days since I ported my number from boost to at&t yet my boost mobile phone still gets calls and text and not my new phone that supposedly I ported my number to. Why is this happening? Is it normal? Please fix it.

Questions

 • Device Features

142

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Shared Upgrade Question

I have been getting many different answers and I wanted a final clarification before I did anything. I'll put this in terms of Phone A and B Phone A is a smartphone on the ATT Next 18 installment plan. It's not eligibile for an upgrade until September and has not been paid off. Phone B is a basic ph

Questions

 • Phone & Device Upgrades

607

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Transfer Billing Responsibility - A Guide by the AT&T Community Team

Changing the name on your account is easy can be done online. It’s a fast process that allows you to transfer billing responsibility.   How it works The account holder request to transfer billing responsibility The person who is taking over the account/ billing responsibility will rec

Questions

 • Wireless Account

180

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How do I transfer a phone from a multi-line prepaid account to an individual 25¢ a Minute Plan?

My child previously had their own go phone account using an iphone. A couple months ago, we moved their phone to our new multi-line prepaid plan. Now that child is out of the country until mid-May and we need to move them back to their individual account and change their plan to the 25-cents-per-min

Questions

 • More AT&T PREPAID Discussions

113

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Transferring my phone number to T-mobile

I have already checked my phone number and it is eligible to transfer. I am now having a gophone plan with10¢/Minute. I still have about $70 in my account. So, when my number is transferred to T-mobile (pay as you go plans), can you transfer my balance also to the new T-mobile account? And, when the

Questions

 • Wireless Account

1.2K

1

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Dry Loop for phone line

I'm trying to port my phone number to Ooma.  Ooma, in their instrucitons, said I had to ask AT&T for a dry loop DSL.My question is: Does anyone know what a dry loop is?Is it required for a phone number transfer?

Questions

 • AT&T Internet Equipment

2.8K

4

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Videos that I take on the Galaxy S7 Edge show 00:00:00 time when I transfer to my computer

Hello, About two weeks ago I started having this problem. I record videos on my phone. When I go to transfer them to my computer the time on the video shows 00:00:00 and I am unable to watch them or edit them. I don't really mess with my settings so I have no clue what has changed that is causing th

Questions

 • Android

118

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Can I transfer my line to a new phone?

Hello,   I'm interested in purchasing a cheap Windows phone from the Microsoft Store:   {commercial link removed}   This is a no contract phone under AT&T's network. In the past, for example, I've switched my line from a Samsung go phone to a hand-me-down iPhone 4 I'm currently using. I would assume

Questions

 • Other Phones & Devices

471

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Cannot log into Transfer of Billing Responsiblity

I've been trying to change my billing responsibility on an account for about a week and have not been able to use my login credentials to transfer the billing - I can however access my billing and profile just fine.  I've been getting the error message below: SD035: The information you've entered ca

Questions

 • U-verse TV Account

440

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Transfer Upgrade Eligibility

I am looking to do a Tranfer Upgrade Eligibilty (https://www.att.com/esupport/article.html#!/wireless/KM1129119) to move my upgrade from my main line to an alternate line and then my main line would assume the installment plan from the alternate line.  I am being told this cant be dont unless the up

Questions

 • Wireless Account

378

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How do I transfer my contacts without the Mobile Transfer app?

Apparently the Mobile Transfer app is not available right now, which means that I cannot use it to transfer my contacts/pictures/etc from my old iphone to my new. Suggestions?

Questions

 • Other Phones & Devices

527

1

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SD035 Error while Trying to Transfer Billing Responsibility

Hello!I have done everything I can think of. I have merged all my accounts (because apparently I had three), double checked that everything is connected but it still will not let me past this error. SD035: The information you've entered cannot be used to access this site. The U-verse account owner w

Questions

 • AT&T Internet Account

268

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How do you transfer a bill credit to the payer of the multi-line discount account holder?

Hi, I signed up (July 4) and received the $25 credit for signing up and I can see it in my alerts and in my "Balance & Details" link from my home page.  Thank you AT&T for the quick action. The first question I have is that now that I'm part of the multi-line discount how do I transfer this $25 cred

Questions

 • Account & Usage

1.8K

8

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How to transfer photos pictures from ZTE222 to laptop

This is an answer rather than a question, but I hope it helps someone.  I was unable to figure out how to transfer photos from the ZTE222 to a laptop via USB (if anyone knows how to do this, please answer), but I did get it done via Bluetooth.  It's a multi-step process on my laptop with Windows 7.

Questions

 • Other Phones & Devices

195

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transfering billing responsibility questions

My contract is up and I'm thinking about selling my grandfathered unlimited smart phone data plan on eBay. I'm wondering if anyone who has experience with this can tell me how the process works.When I go to my account on AT&T, there's an option to transfer billing responsibility. There's a form to e

Questions

 • Wireless Account

5.1K

5

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How do I transfer apps from one phone to another?

I just upgraded my phone from a Samsung SGH-I577 to a Samsung Galaxay S5, but I don't know how to transfer my apps from my old phone to my new one. Does anyone know? I already transfered my contacts, pics, etc. using the transfer app from AT&T.

Questions

 • Android

6.4K

13

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GoPhone balance transfer

Hi,   I wanted to transfer the balance from my acnt to my frds prepaid/postpaid acnt. Could you let me know how to do it. Bst Rgds,Vinay

Questions

 • More AT&T PREPAID Discussions

746

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Why could'nt my number be "migrated" back to post pay from Go???

March 3rd I paid off my and my wifes contract and Next plan and switched to the Go Phone Pre Paid.  I have a Blackberry Torch, Kim has a iPhone 6.    I had asked atleast 4 times in chat, 611 and in the company store  " Will my Blackberry work EXACTLY as is does now on the Go Phone network"  Replies

Questions

 • More AT&T PREPAID Discussions

125

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