Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (5)

Relevance

Accepted Solution

Official Solution

Customer Service Grievance

Hi, I have been a loyal AT&T customer but with my recent experiences with customer service team I do not think AT&T is valuing my loyalty anymore. I strongly believe there is a major scope of improvement and training requirement for the executives handling calls especially for the customers having f

Questions

 • More AT&T PREPAID Discussions

202

6

0

0

Worst AT&T Experience Ever!

Wow! I’ve been an AT&T customer before ATT was in the cellular business. My NEC car phone in 1989 established the phone number I still have today. In the NY Metro Market, I went from Metro One to Cellular One to Cingular to AT&T. I suffered through the transition from TDMS to GSM. I had, until today

Questions

 • Apple

532

5

0

Kudos to the following people who work at ATT & What ATT needs to fix concerning hacking

My phone was hacked (hijacked) on Sunday. The worst part is that my boyfriend's memorial service is this Saturday, Sept 7th. I was devasted not being able to contact the 200 people who were planning to attend because of the phone issue.  Sunday was a nightmare trying to get to the bottom of the whol

Questions

 • Wireless Account

223

7

0

0

Store issue - deceptively sold me incorrect watch

I was sold the incorrect watch from an att store rep just after Christmas. I asked for the largest version of the Series 4 watch. I walked out thinking that was what I had because there was not a display in the store.  My husband was so impressed by the watch, we went to get him one also shortly aft

Questions

 • Apple

468

7

0

0

Customer Service: Bad Training or Bad Employees?

Good Evening Everyone.  As a corporate trainer, I take time and effort to provide good service when teaching.  I'd like to share an incident that I experienced at my local AT&T store in West Nyack NY in the Palisades Center. On October 25th, I ordered an iPhone 6 plus with a young salesman.  During

Questions

 • Apple

1.7K

10

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.