I have a billing question. I recently traded in my iPhone 8 Plus to get the new iPhone XS, however I still have payments remaining on the iPhone that I traded in, as I bought the iPhone 8 Plus through AT&T during a BOGO promotion. The iPhone XS I purchased is unlocked and I bought it from the Apple

Hi all,   I went through all of the steps at https://www.att.com/support/article/wireless/KM1180261 and used the FALL2016TRADE promotion code to trade-in my unlocked (perfect condition) iPhone 6 for a iPhone 7. As expected, the trade-in value was shown as $0.00 when I applied.   I

Hello Dear, I am looking for Luisa R. to handle this case as its related to previous case.  1.  I am not able to get credit of $600 for returned iPhone 6S for trading in iphone7 program. 2. Previously at&t couldn't located my returned phone, but with the help of LuisaR Social Media Specialist, at&t

I called the trade in team today because I noticed my LG G6 which I checked before trading in was valued at $40 on the ATT trade in website.   They received the phone and cut the value in half because the said there were "dead pixels" I know what dead pixels are because I work in IT and I inspected

I have an iPhone X on the AT&T Next 24 plan.  I started it on Jan 2nd 2018 so I was eligible to upgrade as of 3 1/2 months ago (as I type this, April 20th). I'm paying $41.67/month for the phone.  I didn't turn it in on Jan. 2nd 2019 for several reasons.  But now my battery case is broken and not ch

Yesterday, I got an email regarding the tradein offer from ATT.I read, the fine prints and they are offering upto $300.00 for Iphone 5s,Mine is Iphone 5, in impeccable condition , never been dropped, always in the case, no scratches.When i went in to the store in bay area, i was offered $100.00.I ha

Hi, For the second time in a row, I traded a phone in with AT&T and shipped using their shipping label. For the second time in a row, they are telling me they are going to bill me for the phone that I shipped them in their label. Luckily for me, I keep my tracking information. On this latest time, I

I received a $200 reward card in-store for trading in my old iPhone for the new iPhone 6. Had no idea the card would expire because no one ever made me aware of that fact, so when it expired I called the number on the back of the card. After they finally agreed they would send me a new one with the

I have the AT&T Next Every Year trade-in plan, and after receiving my new iPhone XS, I packed in my old iPhone X and dropped it off at USPS on 9/26/2018 at 6:09pm and got the US Mail Receipt as instructed by the trade-in instructions. While I was waiting for the confirmation from AT&a

Phone in question is on an Unlimited plus post-paid plan with 5 lines.After an AT&T NEXT every year upgrade, I made a mistake shipping my old phone back to AT&T and the device ended up arriving two days past the "return by date"Prior to the "return by date" I called AT&T CS on the day I was re-shipp