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AT&T won't give me the $650 iPhone trade in credit that they promised

Sometime in October 2016, I traded-in my fully paid iPhone 6S Plus to the AT&T Abbott Branch in Anchorage, AK after purchasing my iPhone 7 Plus under AT&T Next at Apple. I learned about the $650 trade-in promo so I went to the Abbott Branch and traded-in iPhone 6S Plus. I clearly stated to the AT&T

Questions

 • Wireless Billing

584

10

0

0

Complex iP5S Trade-in Scenario

Besides being in China when we will likely be able to purchase an iP8 on September 16 - as they will be selling in an Apple store near my Shanghai hotel - my primary concern has to do with an accounting issue at my office. My spouse's line is available for a trade-in, but her iP5S will fetch little

Questions

 • Apple

93

1

0

0

AT&T Next Trade-In Newgistics Issue

Hi, I upgraded a line on my account with a trade-in option.  I received the phone on Dec. 8, 2017.  I waited a few days to give it to my daughter because it was going to be a Christmas present.  I then realized I should go ahead and give it to her so that I could get the phone back to ATT within the

Questions

 • Wireless Billing

748

4

0

0

Trade-in Web Site Broken

The final submission on ATT Trade-In dialog returns a blan screen with an HTML error.  I have  been trying, re-entering info since early 9/26/2014!  Tech chat could not help me!     [Edited-fixed typo in subject line]

Questions

 • Account Features

410

1

0

0

NEXT is a huge risk, and AT&T & Best Buy will not help.

AT&T's NEXT feature seems like a godsend for those people who are planning on sticking with the service for a while, but I have recently learned that there are great risks associated with this program. I have been a loyal customer with AT&T and pay them a great deal of money monthly between my mobil

Questions

 • Wireless Billing

16.6K

25

0

0

iPhone X Trade-In Stolen After Dropping It Off At USPS

I have the AT&T Next Every Year trade-in plan, and after receiving my new iPhone XS, I packed in my old iPhone X and dropped it off at USPS on 9/26/2018 at 6:09pm and got the US Mail Receipt as instructed by the trade-in instructions. While I was waiting for the confirmation from AT&a

Questions

 • Apple

4.8K

11

0

0

Next Trade-in without upgrade

I'm currently on Next, and want to trade-in my phone with payment to finish my Installment. However, I don't want to upgrade to a new phone, as I have another phone to use. Is this a possibility, or does the trade-in with payment REQUIRE you to upgrade to a new device?

Questions

 • Wireless Account

319

1

0

0

24hr. dare

Currently I have AT&T U-verse, AT&T wi-fi, and AT&T cellular service with 8 active lines within my family.  I pay over $420 every month to them.  And what type of service do I get?  Garbage.  I'm tired of it.  If a manager within AT&T doesn't contact me and solve my previously posted problem within

Questions

 • Phone & Device Upgrades

472

6

0

0

AT&T Next Every Year Upgrade Eligibility Feature disabled

Hi, I am on AT&T Next Every year plan on my iphone x since last year . Now I have paid off 50% of the device charge and was eligible for Trade-in.( simply give back the current phone to atnt and get a Iphone XS). so I did a online order via Live Chat from atnt Mobile app. And accepted the terms and

Questions

 • Phone & Device Upgrades

298

0

0

0

my iPhone6 got lost in mail for trade-in

I just found out that my phone was not received by At&T trade- in Center. I was paying my phone each month instead of getting credit.Can someone in AT&T email me and help me.Thanks,Jerry

Questions

 • Phone & Device Upgrades

156

1

0

0

Feeling ripped-off with iPhone trade-in

As part of the $200 trade-in promotion, I sent in my iPhone 4S and upgraded to an iPhone 6. I received my promotion card and tried to use it to pay my bill, but it kept failing. I called in and was told it only had $38 on it. After several calls and emails, I was told that "the warehouse" adjusted t

Questions

 • Phone & Device Upgrades

575

11

0

Prepaid Return Label not enclosed with new phone to return AT&T Next Device

I received my new iphone 6+ on Monday 9/22/14. Instructions state to affix the prepaid return label over the original label on box in order to return my old iphone, which is part of the AT&T next agreement. Only problem is, I never received the prepaid return label. I spoke to a rep yesterday 9/23,

Questions

 • Wireless Account

8.3K

2

0

0

AT&T trade-in card not recieved

I am extremely disappointed with AT&T's management of its iphone trade-in program. I mailed my iphone 4s in late September and as of today (Dec 29th), I have not received my gift card. Even worse, my online status shows that the device still has not been received yet! I have called multiple times, b

Questions

 • Wireless Account

619

4

0

0

Trade in device

I took my trade in device to the my nearest USPS  pickup location. I have been tracking it and it got picked up on 9th and the 11th. It is now the 19th and I still haven’t heard anything back. I only have 5 days left of the 14 days before I get charged.

Questions

 • Phone & Device Upgrades

264

1

0

0

Next Trade In - Phone Tracking Issues

I upgraded my device from ATT (via Target Mobile) on 11/25 (Sunday).  I was given a shipping label to return my old iPhone within 2 weeks. I mailed out the device on 12/3 (Monday) via USPS.On 12/17, I received a text that my phone has not been received and I will be charged $299 (the remaining amoun

Questions

 • Wireless Billing

291

5

0

0

Trade-In Promotion Problem

According to the web site below, if I purchase an iPhone 6 from AT&T, they will send me a confirmation e-mail which will include a promo code to get the promotional trade-in value. I received a confirmation of my order via e-mail, but it didn't include a promo code. http://www.att.com/shop/wireless/

Questions

 • Wireless Account

916

3

0

0

Trade In Device NOT Received !!!

I have traded in my iPhone 6 Plus, and the USPS tracking shows "Your item was delivered to an individual at the address at 1:41 pm on December 18, 2017". However even after 3 days the trade-in status shows "Device not received". I found that this is happening for a lot of customers and have seen so

Questions

 • Apple

509

4

0

0

I didn't choose to donate my funds to soldiers but that's what happened, anyone else!

Spoke with a representative in the switch program that said this couldn't be corrected & since I was the one that chose the option to donate to soldiers (I wish I had the funds to do this) there was nothing that could be done to get me the funds. It must have been the default or something, I remembe

Questions

 • Wireless Billing

679

7

0

0

Charged for a device that was returned "NEXT PLAN"

I figured I would post here to share my recent and still on-going issue. Does not look like you all get much support here either.In April I pre-ordered the Galaxy S8, it arrived. I transferred my data over from my iPhone6s. I box it up a few days later, placed it in the box ATT provided with their r

Questions

 • Wireless Account

227

2

0

0

iPhone 7 Trade-in - ATT keeps billing me

ATT/Apple came up with an offer to trade in fully paid iPhone 6/6s to get a new iPhone 7 back in Sep/Oct 2016. I got the new iPhone 7, followed all the instructions on the att site to send my old iphone, then followed up with the customer care rep who said I will be billed for the first two months w

Questions

 • Phone & Device Upgrades

425

5

0

0

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