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Trade in

I pre-order the iPhone X’s max on Sept 15. My new device came in on the 19th of Sept. In the box all it came was just my copy of orders and the pre-paid return label. Which I send back my old device 2 days after receiving (because it was a upgrade trade-in) I used the return label on the box and ins

Questions

 • Apple

165

1

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Accepted Solution

Official Solution

Upgrade and Trade in - Did I get any benefit from trading in my old phone?

My old phone was a Galaxy S6, and I had paid 548 dollars on the installment plan, out of a total of 684 total financed. I then went and upgraded to a Galaxy S8+. They had me trade in my old phone at the AT&T store, so I no longer have the old phone. Did I just throw away 548 dollars for no reason? I

Questions

 • Phone & Device Upgrades

6K

4

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0

Accepted Solution

Official Solution

AT&T next every year phone return after 12 months

As AT&T recently introduced AT&T Next UP and Killed Next Every year I want to stop using this service.I've currently on AT&T next every year and next month it'll be 12 month, so I'll be eligible for the upgrade with no extra payments with a trade-in.But I'll no longer have a choice for Next Every Ye

Questions

 • Phone & Device Upgrades

457

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Accepted Solution

Official Solution

The Samsung Galaxy Fold – Preorder Now!

Be Bold with The Samsung Galaxy Fold! The Samsung Galaxy Fold is on the way which means not having enough screen is a thing of the past! Below are some cool highlights about the Galaxy Fold so take a look, and if you’re interested… Preorder yours today!    When it’s open, it’s a 7.3

Questions

 • Android

7.2K

1

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Complex iP5S Trade-in Scenario

Besides being in China when we will likely be able to purchase an iP8 on September 16 - as they will be selling in an Apple store near my Shanghai hotel - my primary concern has to do with an accounting issue at my office. My spouse's line is available for a trade-in, but her iP5S will fetch little

Questions

 • Apple

112

1

0

0

AT&T trade-in card not recieved

I am extremely disappointed with AT&T's management of its iphone trade-in program. I mailed my iphone 4s in late September and as of today (Dec 29th), I have not received my gift card. Even worse, my online status shows that the device still has not been received yet! I have called multiple times, b

Questions

 • Wireless Account

642

4

0

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Trade in device

I took my trade in device to the my nearest USPS  pickup location. I have been tracking it and it got picked up on 9th and the 11th. It is now the 19th and I still haven’t heard anything back. I only have 5 days left of the 14 days before I get charged.

Questions

 • Phone & Device Upgrades

288

1

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Has AT&T received my trade-in?

I purchased an LG G8 about a month ago through the $300 trade-in promotion. I sent in my prior phone, an LG G6, as that trade-in. I sent the trade in using packaging and a pre-printed label for a return that came with my LG G8, thinking that was the packaging that AT&T wanted me to use to send in my

Questions

 • Wireless Billing

150

2

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my iPhone6 got lost in mail for trade-in

I just found out that my phone was not received by At&T trade- in Center. I was paying my phone each month instead of getting credit.Can someone in AT&T email me and help me.Thanks,Jerry

Questions

 • Phone & Device Upgrades

175

1

0

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WARNING! Don't use the AT&T mail-in trade service for your device!!

Just need to let everyonhe know what a scam AT&T is pulling.  I traded my iphone5s with the buyback program when I signed up for AT&T Next.  The guy on the phone at AT&T told me they were offering $300 on iphone 5s so this would cover my next 10 payments on the new phone.  Sounded great, and since o

Questions

 • Phone & Device Upgrades

2.6K

5

Next Trade-in without upgrade

I'm currently on Next, and want to trade-in my phone with payment to finish my Installment. However, I don't want to upgrade to a new phone, as I have another phone to use. Is this a possibility, or does the trade-in with payment REQUIRE you to upgrade to a new device?

Questions

 • Wireless Account

332

1

0

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AT&T Next Every Year Upgrade Eligibility Feature disabled

Hi, I am on AT&T Next Every year plan on my iphone x since last year . Now I have paid off 50% of the device charge and was eligible for Trade-in.( simply give back the current phone to atnt and get a Iphone XS). so I did a online order via Live Chat from atnt Mobile app. And accepted the terms and

Questions

 • Phone & Device Upgrades

316

0

0

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Prepaid Return Label not enclosed with new phone to return AT&T Next Device

I received my new iphone 6+ on Monday 9/22/14. Instructions state to affix the prepaid return label over the original label on box in order to return my old iphone, which is part of the AT&T next agreement. Only problem is, I never received the prepaid return label. I spoke to a rep yesterday 9/23,

Questions

 • Wireless Account

8.3K

2

0

0

Trade-In Promotion Problem

According to the web site below, if I purchase an iPhone 6 from AT&T, they will send me a confirmation e-mail which will include a promo code to get the promotional trade-in value. I received a confirmation of my order via e-mail, but it didn't include a promo code. http://www.att.com/shop/wireless/

Questions

 • Wireless Account

943

3

0

0

Trade In Device NOT Received !!!

I have traded in my iPhone 6 Plus, and the USPS tracking shows "Your item was delivered to an individual at the address at 1:41 pm on December 18, 2017". However even after 3 days the trade-in status shows "Device not received". I found that this is happening for a lot of customers and have seen so

Questions

 • Apple

531

4

0

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AT&T Next Trade-In Newgistics Issue

Hi, I upgraded a line on my account with a trade-in option.  I received the phone on Dec. 8, 2017.  I waited a few days to give it to my daughter because it was going to be a Christmas present.  I then realized I should go ahead and give it to her so that I could get the phone back to ATT within the

Questions

 • Wireless Billing

793

4

0

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Trade-in promo for your old phone - Don't be a fool like me

I have been with AT&T twice with a cellphone. I left the first time because the service was so bad but came back thinking with time they would get better. I am a very loyal customer to companies that take care of their customers. However, with the new trade in option customers are getting screwed ov

Questions

 • Wireless Account

513

2

0

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Trade-in Web Site Broken

The final submission on ATT Trade-In dialog returns a blan screen with an HTML error.  I have  been trying, re-entering info since early 9/26/2014!  Tech chat could not help me!     [Edited-fixed typo in subject line]

Questions

 • Account Features

425

1

0

0

Next Trade In - Phone Tracking Issues

I upgraded my device from ATT (via Target Mobile) on 11/25 (Sunday).  I was given a shipping label to return my old iPhone within 2 weeks. I mailed out the device on 12/3 (Monday) via USPS.On 12/17, I received a text that my phone has not been received and I will be charged $299 (the remaining amoun

Questions

 • Wireless Billing

314

5

0

0

Feeling ripped-off with iPhone trade-in

As part of the $200 trade-in promotion, I sent in my iPhone 4S and upgraded to an iPhone 6. I received my promotion card and tried to use it to pay my bill, but it kept failing. I called in and was told it only had $38 on it. After several calls and emails, I was told that "the warehouse" adjusted t

Questions

 • Phone & Device Upgrades

670

11

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