In April of 2016, I switched from Verizon to ATT. There was a switch up promotion. Store agent told me they pay for my early termination fee, If I trade in my phone, get new phone with ATT next, port in existing number. I did all three. First response I got after sending in my final bill was that th

I called the customer center four times. Each time I explained how my trade in was not a donation and how I waited for over 5 weeks. Each time a different person answered saying how they were sorry for me. All they did for me was send a mail to the customer service to escalate the problem and asked

I ordered and received a new iPad Pro last month. At the same time, I completed the online form to trade-in my original (18 month old) iPad Pro. First AT&T sent me the wrong size packet to send in my 12.9" iPad Pro. It was also so flimsy that the screen would have been broken in transit. I was then

I have the AT&T Next Every Year trade-in plan, and after receiving my new iPhone XS, I packed in my old iPhone X and dropped it off at USPS on 9/26/2018 at 6:09pm and got the US Mail Receipt as instructed by the trade-in instructions. While I was waiting for the confirmation from AT&a

Last year I traded in my iPhone X to get iPhone XsMax. ATT sent me a label to ship the phone back. I dropped my package at usps and status is struck at “usps is in possession of the item” forever. ATT charged me for the device and I fought for almost 4-5 months to get the charge removed on my accoun

I traded in my phone and mailed back the old phone over a week ago and tracked it through USPS and Newgistics and have the confirmations that it was delivered back to AT&T several days ago however I continue to receive text message and email from AT&T stating my phone has not been received and I wil

Per this web page:http://www.att.com/shop/wireless/iphone-trade-in.html I was supposed to have received an email after I ordered my iPhone 6 with instructions as to how to complete the trade in.  I did not receive an email with this information.  I received an email confirming my order reservation,

Can i trade in my current phone to upgrade even if its not the phone i started with? currently it shows the iphone 5s im using when looking at eligability. however i no longer have the samsung galaxy i got using the NEXT upgrade.

Is this really as big of a scam as it seems?  The fact that AT&T does not make it clear to customers that they should send the phone with tracking and insurance so that they can claim not receiving it and not pay the money (or credit) that they promote on the website?I notice they have added (since

Sooo to try and make a long story short, I was doing a phone trade-in through the mail due to the fact I don't live near an AT&T store.  I got the new phone and no shipping label. I thought there might be a lag so I let it go for a week. Then I call AT&T and ask about the shipping label, and they se

I wanted to trade in my HTC One online, but the options weren't really specific. I have a small scratch near the bottom part of my phone. Would I have to go in store for mine or would it be the same if I did it online, just answering the vague questions?

So I have a problem, I upgraded two of my devices and got the iPhone XS Max for each of the two lines I upgraded. I printed off the label AT&T emailed me and sent both phones in two separate boxes. Both tracking numbers thru their "SmartLabel Tracking" system shows it was delivered to the return

I switched from Verizon to ATT and sent back my old phones for the switcher credit. I was told to send them back usign the label that came in the box with my new phones. Now ATT has 3 of my iPhones and refuses to give me the switcher credit - telling me I sent them to the wrong address. How is this

According to the web site below, if I purchase an iPhone 6 from AT&T, they will send me a confirmation e-mail which will include a promo code to get the promotional trade-in value. I received a confirmation of my order via e-mail, but it didn't include a promo code. http://www.att.com/shop/wireless/

I traded my phone in July 21st and the guy helping me could not apply the credits to my new phone. He said he mailed me a accessories gift card that can be used towards my bill for $165. It has been over 2 months and I still have not received the card in the mail and it hasn't been applied to my bil

So I took advantage of the iPhone 5 trade in promotion while upgrading to the new iPhone 6. My phone was in excellent condition! So I am obviously expecting $200 which is more than fair. When I received my card, I went online to pay my $237 monthly cellphone bill and the original balance of my "prom

I noticed a message on my account saying my line is eligible for a trade in. What is the difference of this and an upgrade? It's an Ipjone 6+ on next plan.

My account is a pay by month which is roughly about $80 for fees along with data roaming. I want to look into getting a newer IPhone but don’t know if I can trade in my old phone to put towards my newer one, considering I’ve paid 24/30 installments of my old one. The installments themselves are arou

I am a loyal AT&T wireless customer for more than 12 years. I got a promo card from AT&T for trading in my iPhone, but the promo card has expired after less than one year!  I had no idea. I talked to 3 customer service reps and I was told there is no way to get any credit for an expired card.I am so

I traded in my 6 iPhones in order to get 2 $650 credit promotion. I made a big mistake. I wrote a lot of threads in here. Send pm to the attcustimer care. Called 611 every twice a week. All that won't help at all. At&T's security guys were still investigating. For. What