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Not getting my credit for trand-in when I signed up.

In April of 2016, I switched from Verizon to ATT. There was a switch up promotion. Store agent told me they pay for my early termination fee, If I trade in my phone, get new phone with ATT next, port in existing number. I did all three. First response I got after sending in my final bill was that th

Questions

 • Wireless Account

379

18

0

0

Problem with an online trade in

I called the customer center four times. Each time I explained how my trade in was not a donation and how I waited for over 5 weeks. Each time a different person answered saying how they were sorry for me. All they did for me was send a mail to the customer service to escalate the problem and asked

Questions

 • Wireless Billing

254

3

0

iPad Pro Trade-In Nightmare

I ordered and received a new iPad Pro last month. At the same time, I completed the online form to trade-in my original (18 month old) iPad Pro. First AT&T sent me the wrong size packet to send in my 12.9" iPad Pro. It was also so flimsy that the screen would have been broken in transit. I was then

Questions

 • Wireless Billing

1.2K

13

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0

iPhone X Trade-In Stolen After Dropping It Off At USPS

I have the AT&T Next Every Year trade-in plan, and after receiving my new iPhone XS, I packed in my old iPhone X and dropped it off at USPS on 9/26/2018 at 6:09pm and got the US Mail Receipt as instructed by the trade-in instructions. While I was waiting for the confirmation from AT&a

Questions

 • Apple

4.8K

11

0

0

iPhone trade in

Last year I traded in my iPhone X to get iPhone XsMax. ATT sent me a label to ship the phone back. I dropped my package at usps and status is struck at “usps is in possession of the item” forever. ATT charged me for the device and I fought for almost 4-5 months to get the charge removed on my accoun

Questions

 • Apple

197

1

0

0

Device return - disconnect between AT&T and Newgistics

I traded in my phone and mailed back the old phone over a week ago and tracked it through USPS and Newgistics and have the confirmations that it was delivered back to AT&T several days ago however I continue to receive text message and email from AT&T stating my phone has not been received and I wil

Questions

 • Wireless Account

52

1

0

0

No email received about trade in directions

Per this web page:http://www.att.com/shop/wireless/iphone-trade-in.html I was supposed to have received an email after I ordered my iPhone 6 with instructions as to how to complete the trade in.  I did not receive an email with this information.  I received an email confirming my order reservation,

Questions

 • Wireless Billing

599

1

0

0

Next Upgrade

Can i trade in my current phone to upgrade even if its not the phone i started with? currently it shows the iphone 5s im using when looking at eligability. however i no longer have the samsung galaxy i got using the NEXT upgrade.

Questions

 • Phone & Device Upgrades

294

2

0

0

Can anyone help me with the trade-in/buyback program?

Is this really as big of a scam as it seems?  The fact that AT&T does not make it clear to customers that they should send the phone with tracking and insurance so that they can claim not receiving it and not pay the money (or credit) that they promote on the website?I notice they have added (since

Questions

 • Phone & Device Upgrades

458

4

0

0

Need to go above customer service!

Sooo to try and make a long story short, I was doing a phone trade-in through the mail due to the fact I don't live near an AT&T store.  I got the new phone and no shipping label. I thought there might be a lag so I let it go for a week. Then I call AT&T and ask about the shipping label, and they se

Questions

 • Wireless Account

111

1

0

0

AT&T Trade-in Program

I wanted to trade in my HTC One online, but the options weren't really specific. I have a small scratch near the bottom part of my phone. Would I have to go in store for mine or would it be the same if I did it online, just answering the vague questions?

Questions

 • Phone & Device Upgrades

1.2K

1

0

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AT&T Next Trade In

So I have a problem, I upgraded two of my devices and got the iPhone XS Max for each of the two lines I upgraded. I printed off the label AT&T emailed me and sent both phones in two separate boxes. Both tracking numbers thru their "SmartLabel Tracking" system shows it was delivered to the return

Questions

 • Phone & Device Upgrades

156

0

0

0

Switcher Credits

I switched from Verizon to ATT and sent back my old phones for the switcher credit. I was told to send them back usign the label that came in the box with my new phones. Now ATT has 3 of my iPhones and refuses to give me the switcher credit - telling me I sent them to the wrong address. How is this

Questions

 • Wireless Account

194

4

0

0

Trade-In Promotion Problem

According to the web site below, if I purchase an iPhone 6 from AT&T, they will send me a confirmation e-mail which will include a promo code to get the promotional trade-in value. I received a confirmation of my order via e-mail, but it didn't include a promo code. http://www.att.com/shop/wireless/

Questions

 • Wireless Account

915

3

0

0

AT&T Trade In Rewards Card - Never Received

I traded my phone in July 21st and the guy helping me could not apply the credits to my new phone. He said he mailed me a accessories gift card that can be used towards my bill for $165. It has been over 2 months and I still have not received the card in the mail and it hasn't been applied to my bil

Questions

 • Apple

221

1

0

0

Trade-in value issue

So I took advantage of the iPhone 5 trade in promotion while upgrading to the new iPhone 6. My phone was in excellent condition! So I am obviously expecting $200 which is more than fair. When I received my card, I went online to pay my $237 monthly cellphone bill and the original balance of my "prom

Questions

 • Account Features

3.6K

26

0

0

Offered trade in by att vs upgrade?

I noticed a message on my account saying my line is eligible for a trade in. What is the difference of this and an upgrade? It's an Ipjone 6+ on next plan.

Questions

 • Account Features

9.2K

7

0

0

Want to upgrade, but still have payments left

My account is a pay by month which is roughly about $80 for fees along with data roaming. I want to look into getting a newer IPhone but don’t know if I can trade in my old phone to put towards my newer one, considering I’ve paid 24/30 installments of my old one. The installments themselves are arou

Questions

 • Wireless Billing

284

2

0

0

Expired card. So disappointed. Time to switch?

I am a loyal AT&T wireless customer for more than 12 years. I got a promo card from AT&T for trading in my iPhone, but the promo card has expired after less than one year!  I had no idea. I talked to 3 customer service reps and I was told there is no way to get any credit for an expired card.I am so

Questions

 • Wireless Account

348

3

0

0

Why At&T has customer care personal always lied about this latest iPhone 7 credit

I traded in my 6 iPhones in order to get 2 $650 credit promotion. I made a big mistake. I wrote a lot of threads in here. Send pm to the attcustimer care. Called 611 every twice a week. All that won't help at all. At&T's security guys were still investigating. For. What

Questions

 • Wireless Billing

143

3

0

0

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