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DO NOT Upgrade Through Apple if You Have an AT&T Next Plan

I’ve never considered choosing another carrier besides AT&T until today. I’ve had an AT&T installment plan for years, going with the Next Every Year plan the past couple years. I had been eligible for an upgrade for a bit, so in December I upgraded from an iPhone 8 Plus to an iPhone XR at the local

Questions

 • Wireless Billing

15.9K

7

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About monthly payment

I just wanna ask the total amount I am going to pay monthly if i trade my samsung galaxy s4 to samsung galaxy s7 plus a line with 4GB of data

Questions

 • Phone & Device Upgrades

1.5K

6

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0

Accepted Solution

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Next upgrade phone return information

I just received my iPhone 6s, At&t wants me to ship my old iPhone 6 to them, I early upgraded in the next program, do o just send the iPhone or do I include original box and original accessories, and if I just send the iPhone by itself they should supply more packaging the iPhone just slides around

Questions

 • Apple

1.3K

3

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iPhone trade-in ATT, Do I need to include accessories?

Does ATT want the accesories (earbud, charger, cables ) with trade in. Some buyers only want the phone?   [Subject edited for better exposure]

Questions

 • Apple

15.6K

5

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Official Solution

On ATT&T Next Plan and iPhone broke...

I have the Iphone 6s and i have made 12 installments of 24 and i know that I am eligible for an upgrade but my phone broke so i was wondering 2 things: 1.  Can i just get a phone and put my sim card in and still make my payments? AND  2. Can I trade in a different phone to upgrade?

Questions

 • Wireless Account

704

1

0

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Official Solution

Can I do a NEXT upgrade with a damaged phone?

Hello. I recently water damaged my phone. I am eligible for a upgrade but will At&t take the water damaged phone as a trade in to get another? This is urgent and I need to have a phone before tomorrow. The phone cuts on and off with no problem but the screen is totally blacked out.

Questions

 • Phone & Device Upgrades

6.9K

1

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AT&T Next Trade In

So I have a problem, I upgraded two of my devices and got the iPhone XS Max for each of the two lines I upgraded. I printed off the label AT&T emailed me and sent both phones in two separate boxes. Both tracking numbers thru their "SmartLabel Tracking" system shows it was delivered to the return

Questions

 • Phone & Device Upgrades

178

0

0

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Want to upgrade, but still have payments left

My account is a pay by month which is roughly about $80 for fees along with data roaming. I want to look into getting a newer IPhone but don’t know if I can trade in my old phone to put towards my newer one, considering I’ve paid 24/30 installments of my old one. The installments themselves are arou

Questions

 • Wireless Billing

397

2

0

0

Device return - disconnect between AT&T and Newgistics

I traded in my phone and mailed back the old phone over a week ago and tracked it through USPS and Newgistics and have the confirmations that it was delivered back to AT&T several days ago however I continue to receive text message and email from AT&T stating my phone has not been received and I wil

Questions

 • Wireless Account

57

1

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No email received about trade in directions

Per this web page:http://www.att.com/shop/wireless/iphone-trade-in.html I was supposed to have received an email after I ordered my iPhone 6 with instructions as to how to complete the trade in.  I did not receive an email with this information.  I received an email confirming my order reservation,

Questions

 • Wireless Billing

613

1

0

0

Not getting my credit for trand-in when I signed up.

In April of 2016, I switched from Verizon to ATT. There was a switch up promotion. Store agent told me they pay for my early termination fee, If I trade in my phone, get new phone with ATT next, port in existing number. I did all three. First response I got after sending in my final bill was that th

Questions

 • Wireless Account

418

18

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Trade-In Promotion Problem

According to the web site below, if I purchase an iPhone 6 from AT&T, they will send me a confirmation e-mail which will include a promo code to get the promotional trade-in value. I received a confirmation of my order via e-mail, but it didn't include a promo code. http://www.att.com/shop/wireless/

Questions

 • Wireless Account

930

3

0

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Switcher Credits

I switched from Verizon to ATT and sent back my old phones for the switcher credit. I was told to send them back usign the label that came in the box with my new phones. Now ATT has 3 of my iPhones and refuses to give me the switcher credit - telling me I sent them to the wrong address. How is this

Questions

 • Wireless Account

198

4

0

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Can I trade-in through Apple?

With Apple's release of the new iPhones, I'm wanting to trade in my current iPhone X for one of the new models. I'm currently on an AT&T Next Plan. If I trade in my phone through Apple's trade-in program, they say they will contact AT&T for me. Does that mean that my AT&T Next plan will end right aw

Questions

 • Wireless Billing

2.5K

1

0

0

iPad Pro Trade-In Nightmare

I ordered and received a new iPad Pro last month. At the same time, I completed the online form to trade-in my original (18 month old) iPad Pro. First AT&T sent me the wrong size packet to send in my 12.9" iPad Pro. It was also so flimsy that the screen would have been broken in transit. I was then

Questions

 • Wireless Billing

1.2K

13

0

0

Trade-in value issue

So I took advantage of the iPhone 5 trade in promotion while upgrading to the new iPhone 6. My phone was in excellent condition! So I am obviously expecting $200 which is more than fair. When I received my card, I went online to pay my $237 monthly cellphone bill and the original balance of my "prom

Questions

 • Account Features

3.7K

26

0

0

Never received credit for traded in iPhone

I started a new mobile plan with AT&T in November and traded in an iPhone 6 after purchasing a new phone at the Porter Square At&T store in Cambridge, MA. I was told by the representative at this store that I would receive a credit to my account within 1-2 billing cycles. It has been 5 months and I

Questions

 • Apple

162

2

iPhone trade in

Last year I traded in my iPhone X to get iPhone XsMax. ATT sent me a label to ship the phone back. I dropped my package at usps and status is struck at “usps is in possession of the item” forever. ATT charged me for the device and I fought for almost 4-5 months to get the charge removed on my accoun

Questions

 • Apple

212

1

0

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Next Upgrade

Can i trade in my current phone to upgrade even if its not the phone i started with? currently it shows the iphone 5s im using when looking at eligability. however i no longer have the samsung galaxy i got using the NEXT upgrade.

Questions

 • Phone & Device Upgrades

304

2

0

0

Problem with an online trade in

I called the customer center four times. Each time I explained how my trade in was not a donation and how I waited for over 5 weeks. Each time a different person answered saying how they were sorry for me. All they did for me was send a mail to the customer service to escalate the problem and asked

Questions

 • Wireless Billing

264

3

0

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