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AT&T Secure Family - App Info From the AT&T Community Team

Peace Of Mind Just Got A Lot Easier   The AT&T Community Team is proud to announce that Secure Family will now work with your mobile carrier! It give you the tools to help you keep an eye on your children (monitor up to 10 devices) and keep their online experience safe. Your family secur

Questions

 • Account Features

28K

35

0

0

Accepted Solution

Official Solution

Text message monitoring?

BEFORE I get all of the flip (and I believe uninformed) "trust your child" comments I have read in previous posts let me say this:    I trust my kids.  I don't trust other people's kids.    AND   1.  My kids know the phones they use are MINE. 

Questions

 • Apple

74K

6

0

Accepted Solution

Official Solution

What is the Status of My Phone Order from AT&T

Learn about the status of your device and when it is coming We know you are early awaiting the arrival of your new Apple iPhone 13. It is very popular this year and we are working to get yours to you as fast as possible. There may be delays with shipments but not to worry, we wil

Questions

 • Apple

96.3K

19

0

At&t Secure Family Location

For the Att Secure Family feature, are all phones on the plan able to be tracked or is there a way for certain phones to not be tracked?

Questions

 • Account Features

423

2

0

Tracking from a SIM card receipt - missing student

We are looking for my nephew, who is a missing college student. Is it possible to determine if this misc paper is linked to a pre-paid sim card or one that came with a phone?  Is it possible to cross-reference to a 16 digit SIM code and use this for tracking purposes?  

Questions

 • Network Coverage

164

1

0

0

USPS lost my package, AT&T won't refund the down payment I paid

I called AT&T on January 21st, 2019 to take my husband and my phone line out a family plan and get our own AT&T account for them, the AT&T representative lied to me by assuring me that I can buy two new lines and devices, then replace the new phone numbers with the original numbers we want to keep o

Questions

 • Wireless Account

472

3

0

0

Online return not getting refunded

I returned my device about a month ago, and I’m getting charged 350 dollars for not returning my phone. I was on the phone with support for two hours and provided them with a tracking number to show proof that I returned it. They still won’t refund me. Any help?

Questions

 • Wireless Billing

749

1

0

0

Charged for device that was returned to att

I received a text message stating that att has not received my phone by April 1st and it would be charging my bill. I shipped the phone on the 22nd of March and when I checked the newgistics/tracking website it shows that the phone was Scanned in grapevine TX and then delivered on the 28th in fort W

Questions

 • Wireless Account

57

0

0

0

Att Smart Limit

Can you track the actual messages or is it just time sent and recieved? Also, does it track text messages or Imessages as well? Anything you can tell me about Smart Limit would be greatly appreciated, Thank You.

Questions

 • Online Account Access

314

1

0

0

Missing Newgistics package

I am being billed $706 for failing to return a defective device. This happened months ago. I replaced my defective Samsung Galaxy S6 Edge and had sent it in the mail and followed the instructions to the letter to return the device back to AT&T. I could not get a receipt for dropping it off because t

Questions

 • Wireless Account

525

2

0

0

Over a month later, AT&T now says they can’t find phones

Traded in phones. Sent them back end of September. Starting receiving emails mid October that the phones were not received and they were charging us. Was told by two different AT&T reps, one on chat and one on phone, the phones were located and wrote IN NOTES on my account to take charges off accoun

Questions

 • Wireless Account

73

1

0

0

AT&T Smart Label Tracking Issue

Hello,I returned my damaged phone per the instructions from AT&T, with a prepaid label on Wednesday, February 18, 2015, via USPS.  I have been checking the tracking at: www.tracking.smartlabel.com per my instructions.  It's now been 9 days and still no information on the tracking website.  I'm growi

Questions

 • Wireless Account

992

9

0

Buy your iPhones straight from Apple

I am so highly irritated by the lack of customer service this company provides. I purchased an iPhone XS on launch day and then decided to exchange it for the XS max the following week. I was told by two separate phone reps and an AT&T store manager that if I returned the device by mail, I wouldn’t

Questions

 • Apple

349

9

0

0

AT&T cancelled Order for JBL wireless speakers

Respected AT&T -   Order #  [edited for privacy – please do not post personal information] was placed: 10:37 PM CDT September 25, 2014.   I have recieved email for cancellation of this order from AT&T, claiming that in not available after 2 weeks o

Questions

 • Phone & Device Upgrades

941

1

0

0

Next Trade In - Phone Tracking Issues

I upgraded my device from ATT (via Target Mobile) on 11/25 (Sunday).  I was given a shipping label to return my old iPhone within 2 weeks. I mailed out the device on 12/3 (Monday) via USPS.On 12/17, I received a text that my phone has not been received and I will be charged $299 (the remaining amoun

Questions

 • Wireless Billing

305

5

0

0

Newgistics lost returned phones/account limbo

I upgraded 3 lines on my wireless account in November 2018 on the AT&T Next plan. I was given 3 pre-paid shipping labels and instructions to return my old devices to AT&T. I shipped all 3 devices via USPS and kept a copy of the tracking numbers and the shipping labels. I tracked the packages

Questions

 • Wireless Billing

977

2

0

0

AT&T Has Made a Complete Mess of a Very Simple Warranty Replacement & I'm at My Wit's End. Help!

My phone starting acting up. A few different things going on with it, but the biggest problem is a battery issue. Phone is still under warranty. Waited forever for a AT&T chat agent then explained my phones problems and asked for a new battery (purposely bought a phone that still has removable batte

Questions

 • Other Phones & Devices

294

1

0

0

FamilyMap App

Hi, So I just received a text saying, "You can now be located by ###-###-###. Tap the link to join AT&T FamilyMap." I have not downloaded this app and personally I don't want to be tracked.  I am not the account holder. So my question is, even though I am not the account holder, can the account hold

Questions

 • Account Features

718

4

0

0

Newgistics also "lost" my phone

I pre-ordered the iPhone 6 Plus in September on the first day possible. Even stayed up until 2:00AM to order it. The phone finally arrived on 10/10. I attempted to return the phone in store to get a larger capacity. I was told I had to mail the phone back due to it being a pre-order. The phone was n

Questions

 • Wireless Account

713

5

0

0

How to track child's iPhone

Is there an app to track a child's iPhone?

Questions

 • Tones, Games, Videos, More...

272

1

0

0

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