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High Latency & Ping - Information from the AT&T Community

Learn what acceptable ping is on the AT&T Network & Traceroute Information  First things first, check out "what is acceptable latency" if you are not familiar with latency. Below that you will find some information regarding some of the causes of latency  What is acceptable laten

Questions

15.2K

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Does anyone know why the ip address from AT&T times out like this?

Does anyone know why the ip address from AT&T times out like this?

Questions

165

1

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TraceRoute Shows Issue with Routing

Hello, I've tried to contact technical support regarding an issue with my second hop, and nobody in technical support seems to understand what a traceroute is.  Furthermore, I've been unable to contact or talk to anyone higher up in the technical chain.  Instead, Technical Support boun

Questions

2.3K

3

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Help with Traceroute Issues

I recently ran into some connection issues with Blizzard/Diablo 3. I decided to run WinMTR for 10 minutes to see if there were any issues and contact them about it; here is the report. There's a very large latency spike at hop 2, which is the first point where my connection meets the ISP. Blizzard

Questions

1.2K

6

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Dropped Packets and Traceroute (Uverse Internet)

I seem to have difficulty accessing my hosted account at 1&1 internet. I checked with their tech support and after many emails they point to #3 and #6 in the traceroute below as clearly being AT&T Uverse issues.   Is there someone at AT&T I can forward this too?  

Questions

502

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Higher ping than usual for a game I play

Hello, I play a game. The game server is located in Chicago and I live in Indianapolis. My ping has been 15 ever since I got the ATT fiber service(about 1 year). For the past few days, it has been 60 very consistently. I spent 2 hours with multiple support members trying to figure out the issue. I p

Questions

419

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AT&T Only answers one question??? Can I at least get a follow up?

Can I get someone to answer my question?  The one posted previously?

Questions

201

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huge packet loss, and no help from phone reps

I am experiencing large packet loss when trying to play an online game League of Legends. The lag will spike from 81ms to over 3000ms randomly.  I have spoken to phone reps for over 10 hours now to no avail....One phone rep did a traceroute using the ATT modem, but this did not reveal anything (i do

Questions

190

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