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Slow connection using Google, Facebook, and certain sites after recent upgrade (2Wire/Pace)

If you are experiencing issues with loading certain sites, sites not loading completely, it is recommended to disable IPv6. The following goes over steps for a 2Wire/Pace gateway.   For steps for NVG Gateway, go here.     Thanks ATTJohnCS, AT&T Community Specialist

Questions

 • AT&T Internet Features

31K

3

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Accepted Solution

Official Solution

Closed

High Latency & Ping - What You Need to Know

Ping & Traceroute First things first, check out what is acceptable latency? If you are not familiar with ping or traceroutes, check out The Basics section. What is acceptable latency? 0 - 150ms means the connection is great 150 - 300ms is acceptable  Over 300ms may indicate an issue Pl

Questions

 • AT&T Internet Features

11.6K

6

0

AT&T throttling settlement 11.6.19

I just saw ATT is fined $60 million 11.6.19 for throttling unlimited data plans. "Unlimited means unlimited." https://www.theverge.com/platform/amp/2019/11/5/20949850/att-fine-unlimited-data-plan-fake-throttling. How will ATT improve its service to those of us paying for unlimited data but constant

Questions

 • Network Coverage

5.2K

8

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22GB is not a REAL limit

I've currently used about 35GB this cycle which is about normal.  Never had speeds reduced by ATT.  You only get reduced if you've exceeded 22GB and the nearest tower is near 100% capacity at that particular time.  Most folks will NEVER be throttled in any sort of way.  FYI

Questions

 • Data & Messaging Features, Internet Tethering

215

2

0

AT&T throttling bandwidth anytime a direct dropbox.com download is started

I have a Pace 5268AC router connected via the 18Mbps plan. I spent about an hour tonight troubleshooting an issue with AT&T technician David who works via phone from Wisconsin. Here's what we finally deduced: Attempting to download a large (2GB) file via a web browser from dropbox.com result

Questions

 • AT&T Internet Equipment

3.1K

18

0

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How much of a slow down or throttling should we expect after 10GB of tethering on Unlimited+?

Note: We live in a VERY RURAL area, not a lot of congestion and probably only 200-300 ATT customers at best in a 5 mile radius We just changed plans but our ONLY, yes our ONLY internet at home on the PC is via tethering. On our old (40 GB) a month we tethered about 30 GB a month but the ATT represen

Questions

 • Device Features

4.2K

8

0

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Will 5g end throttling? / Throttling unnecessary

The world is moving to 5g....cell towers have upgraded to 100 and 1000 Gig fiber links and infrastructure  and even faster...So the question now for those of who frequently hotspot our phones, has any consideration been given to doing away with throttling altogether? Here's the deal....throttling is

Questions

 • Data & Messaging Features, Internet Tethering

530

2

0

0

YouTube Throttling - No Net Neutrality - ATT Slows down YouTube - YouTube Buffering ATT Fiber Proof

ATT Fiber is throttling YouTube. Proof  After VPN has been establishedBufferingI have fiber"gigabit"bulls***

Questions

 • AT&T Internet Plans

3.3K

10

0

Verizion Backs Off Throttling, Lets Ask AT&T to treat us the same!

Verizion reversed its decision to throttle unlimited data customers after receiving a letter from the FCC. Let's politely ask AT&T to do the same for its most loyal customers.  You can have all the data you want at un-throttled speeds but you have to pay for it GB by GB.  At the same time AT&T state

Questions

 • Account Features

1.5K

19

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How to obtain dedicated upstream bandwidth for a particular device connected to Arris NVG 589

I want to live stream using OBS Studio [x64] and a BMD Web Presenter encoder via the plan I use with this equipment. The Upstream Sync Rate and Max. Attainable rates shown by Broadband Status are adequate, **if** I wasn't sharing the router with a dozen or so people at a time, who mainly use it to d

Questions

 • AT&T Internet Equipment

325

0

0

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Is AT&T deliberately throttling me? I feel thoroughly ripped off.

I've been an AT&T customer since 2003 and have had an unlimited data plan since 2008 or so. I started off with BlackBerrys and for the last 3 years have had an iPhone. Back in 2008 AT&T's 3G coverage in Manhattan was pretty abysmal to say the least. Then at some point they announced with great fanfa

Questions

 • Wireless Account

879

3

0

0

Speed issue anomally

Well I am a little confused about what happened today. I had speed issues with the internet so I called support. they kept me on the phone for almost 2 hours and did the usual reboot and clear browser. The most we could get out of the system was 6.5 gbps download speed. So I tell them to  make an ap

Questions

 • AT&T Internet Account

127

1

0

0

Does AT&T Throttle Access to CrashPlan?

I have been noticing for a while now that upload speed to my cloud backup provider have been very slow.  I have been seeing 5-10 KB/sec upload speeds to CrashPlan (per Mac Activity Monitor), while I get much higher speeds uploading to many other sites. On a whim I tried installing and activating a V

Questions

 • AT&T Internet Account

110

1

0

0

Closed

Gigapower - Youtube Throttling

I am in Nashville, TN and am having issues with youtube streaming. It gets me on haystack.tv (I think they get streams from youtube) and youtube. Lots of times I can't get videos to play at all. When I first got the connection installed in August 2016 everything was perfect. In fact when I first got

Questions

 • AT&T Fiber Equipment

27K

94

0

Throttling

If I have unlimited data why am I throttled?  How is "unlimited" equal to 6 gigs and why is this not CLEARLY stated on the on-shelf cards as opposed to highlighting "Unlimited" and making one go to the VERY small print on the back, where it still doesn't make clear just how much data is being offere

Questions

 • Data & Messaging Features, Internet Tethering

440

3

0

0

No Youtube for you, low Youtube bit rate #2

This is getting out of hand AT&T, I have gigabit fiber internet and I cannot stream a 1080p video without constant interruptions, It HAS to be a routing/throttling issue. These are the same server I was having issues with beforehand.   https://forums.att.com/t5/AT-T-Fiber-Equipment/YouTube

Questions

 • AT&T Fiber Equipment

353

1

0

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How do you actually get a Tech to come to your house?

It's now after 8pm on the 31st of August and it is the 7th time I have rescheduled a tech to come to my home. This actually all started many months ago with intermitted internet signal i.e. going from 750Kbps download speeds down to 10Kbps, up and down all day long. They finally found bad wiring at

Questions

 • AT&T Internet Equipment

487

2

0

0

VPN slow downloads over gigabit fiber?

Just got fiber installed.  I connected my laptop, via LAN not wifi, to the AT&T provided router.  I run a speed test (speediest.net with the local Richardson,TX AT&T server) and get about 900 mb/s down and 900 mb/s up.  WAHOO!! I work from home and use VPN to move files around for work.  When I conn

Questions

 • AT&T Fiber Installation

4.6K

7

0

Customer for 19 years. Very Unhappy After Having Data Throttled.

I got a text message from AT&T today which said that I was getting close to using 5 GB of data for the month, and my unlimited plan will be throttled.   I called to ask about it, and apparently I have used 5 GB of data this month.   My monthly plan starts over on November 5.  I got the rep to look b

Questions

 • Data & Messaging Features, Internet Tethering

374

2

0

0

Why Is AT&T's Internet So Intentionally Slow

I've been a customer at multiple addresses with AT&T for over 6 years now. I am an IT professional with a bachelors in CS, and I've been building and working with computers since I was a child. Yet with all my troubleshooting experience and all my knowledge and experience, I constantly have issues w

Questions

 • AT&T Internet Account

295

1

0

0

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