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Is AT&T unable to connect the dots that 2 affected May be Coincidence but 100+ its an internal issue

I am at my wits end and its been a week so I can’t fathom how people have maintained their sanity for 3+ months being jerked around by AT&T who can’t see the evidence laid out before them that there is an internal issue either negligence incompetence  or an ability to hire properly possibly even out

Questions

 • Wireless Billing

306

3

0

0

Help possible theft fraudulent activity’s

Help!!!! Don’t know who to call. I traded in an iPhone 8 Plus back in September At the at&t store in the willow grove mall. Willow grove pa. I have yet to receive credit for this trade in and have been getting the run around from the store manager. I have an exchange of misleading text messages from

Questions

 • Wireless Account

154

5

0

0

Consumer fraud/ Identity theft?

I tried to get a iPhone 6 Plus almost a year ago now, after I paid 171.91 cents to pick it up in the store. I get all the way to the store and the guy tells me I have to give him 500$!!! I didn't even have 300$! Ha! I asked that he cancel the order and service because it hasn't even been 24 hours an

Questions

 • Wireless Billing

320

1

0

0

Fraud Department will not answer or return calls.

Recently my account was hacked and a device was ordered on my account. I have contacted the fraud department directly and I've been forwarded to them several times over the past 10 days. Every time I am placed on hold for 30-60min then put into a voicemail. I have now left 5 messages without receivi

Questions

 • Wireless Account

171

2

0

0

AT&T Customer Service Rep attempting to steal from customer

Ok, this is going to be a long story, but I am at my wits end trying to find someone at AT&T who cares about this.   On 1/11/2017 I called into AT&T  to have my data plan upgraded to 60GB from 30. I received the quote and told the rep I would call back the following day after talking to my wife. So

Questions

 • Wireless Account

911

8

0

0

ATT Breach of Contract based on no customer service, wrong install, and additions to bill I did not

So far in switching from Direct TV to U_verse I had a terrible and incorrect install, customer service following that literally threatened me with the fee that comes with a breach of contract (read first post on this account, gets good around the third person in the chat transcript, and they added t

Questions

 • U-verse TV Account

207

0

0

0

UNAUTHORIZED TRANSACTIONS

THINKING! I recently was victim to credit card fraud identity theft. The current prevention methods aren't immediate enough and don't necessarily stop unauthorized activity. However, the incident got me to thinking: working together, phone service providers, GPS services, etc, could create an option

Questions

 • Account Features

604

1

0

0

Stealing, They recognize it, don't fix it and they steal some more!!!

I walk to ATT store for Christmas just browsing. Get offered a great deal. I asked 10 times for it in writing, but I was assured everybody knew of the deal and I was speaking with the manager and one of the sales men, and both sold me and assured me of the validity to the poitn that they  allowed me

Questions

 • Wireless Account

1.3K

37

0

0

Fraudulent and unethical ATT Digital Life

Digital Life is claiming I owe $182 for services I canceled after having my contract fulfilled. I spent over 35 hours on the phone jumping through hoops and getting pushed around m, laughed at, and called a liar. I didn’t realize ATT was hurting so bad they have to extort $182 from a loyal customer.

Questions

 • Billing & Payments

2.6K

7

0

Identity Stolen - Seems Fraud Department does NOT want to do its JOB!!!

I don't have an account...well one that I signed up for anyways.   Long story, but here goes.   Saturday - Got a bill in the mail for AT&T. 4 iPhone X 256Gig at 1150 a piece. I immediately called the police and filed an identity theft report, and then called AT&T. The gentleman helping me on Saturda

Questions

 • Wireless Billing

3.5K

17

0

My go phone account was stolen and you'll ignored me

In 2014 i had a go phone account and my ex husband and sister took my sim out and cancelled my services i got it back i called you and made a report and my information on that phone they used and they stole my identity theft so because of youll i have been having trouble getting internet services an

Questions

 • Other Phones & Devices

170

3

0

0

AT&T stole my money and suspended my service anyway.

I made an arrangement to pay my internet bill.  I paid the past due ON TIME and on the date I arranged.  They suspended my service ANYWAY and now the automated male voice does nothing but ask me question after question after question!  I WANT TO SPEAK TO A LIVE PERSON {edited for word filter evasion

Questions

 • AT&T Internet Account

302

11

0

0

Unfair Discount

My ex wife is still receiving a 24% discount on her wireless service, after having quit the job that she got the discount from years ago. She knew the person who set her up with a separate account, and the person KNEW she didn't work there anymore, but let her keep the discount.I tried reporting thi

Questions

 • Wireless Account

267

10

0

0

Guess I'm asking AT&T to help me with AT&T scam...we'll see how that goes. :)

AT&T took full advantage of handicap to swindle me out of $150. While replacing my modem via online chat, I'm told the old modem MUST be returned by inconvenient means of UPS outlet only, first red flag. I explained, due to mobility handicap that'd be expensive to impossible within their time frame.

Questions

 • AT&T Internet Equipment

1.7K

12

0

0

AT&T Cancelled my Online Order Unable to Verify Identity & said for to purchase In AT&T Store w/ ID

I went to the store.  They charged my card TWICE.  Said they can't see the payment.  They called my bank and the bank said they charged me twice and BOTH times it went through!I am a NEW Customer!  I even have an AT&T account they created today but no phone although I paid for it TWICE!No one in cus

Questions

 • Wireless Account

521

1

0

0

Theft By Deception

We have been AT&T customers for many years (phone & internet) both residential and business. The residence was upgraded to DSL from dial-up. In hind sight the upgrade to the old AT&T DSL from dialup was a great improvement but, over the years the DSL came to be more like dialup, getting slower and s

Questions

 • U-verse TV Account

660

4

0

0

AT&T Next Trade In Missing

Original Issue Date: September 21, 2018Over the past few months I've spent countless hours on the phone with AT&T support in regards to an issue that is still unresolved. I've been missinformed throughout and any chance I had to resolve the issue on my own was lost due to the incompetence of untrain

Questions

 • Phone & Device Upgrades

699

5

0

0

AT&T Received Empty Box!?

I pre-ordered the Galaxy S9+ on the 11th of March. The phone shipped on the 13th, I received the package on the 14th, the box was empty. I called AT&T customer support and went through eight different representatives none of which told the following representative what my situation was. I talked on

Questions

 • Wireless Billing

222

2

0

0

AT&T Continually Charges for things I can’t use

Last Christmas (2018) my fiancé bought my an Apple Watch and I was over the moon excited. While I have a Verizon phone I was assured I could still link my watch via Bluetooth but would not be able to use data, which is perfectly fine because I always have my phone on me.  The other month when I took

Questions

 • Wireless Billing

142

7

0

0

I Have a Security Concern Over the AT&T U-verse Router Pace Plc 5031NV-030

Hello ?? I Have a Security Concern Over the AT&T U-verse Router Pace Plc 5031NV-030 Pace Plc 5031NV-030 Ser # 48131N052034 Hardware Version 2701-000875-004 Software Version 9.8.1.489233-att All someone Needs is a Ethernet cord in his back pocket. Connected to Your Router and They Can Find My "Secure

Questions

 • AT&T Internet Equipment

1.4K

5

0

0

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