I’m so upset right now! I broke away from my moms account yesterday, and got my own account. I had a previous AT&T ID from posting on the forums here, so I used that to set up my new wireless account.  I am am having trouble logging into at&t Thanks, it keeps telling me “401-ID: CustomerProfile-1000

Hello Community!   Happy Spring!  I have been with AT&T for over a decade now, and have always been proud of our network, products, and the customer service we are able to provide.  But what about rewarding our loyal customers?  How are we continuing to expand how we say “T

Help. What am I doing wrong. I am on the screen where you put in your mobile number and billing zip code and it does not allow me to hit the SUBMIT button. There is a red circle with a line as I hover over the button to push it. I have put in my number without and with dashes. Why is it stopping me

No question, just wanted to express my thanks and appreciation for the ACE's, past and present, for volunteering their time to provide insight and assistance to the AT&T Community!@lizdance40, @skeeterintexas, @Juniper, @TexasBrit, @_xyzzy_, you guys are awesome!P.S. Please tag any other ACE's I don

You guys put a lot of effort into helping customers on here.  It's highly appreciated!  Thank you!! AnthonyATT Wireless Customer

I've been looking through this forum trying to find a solution to this and nothing that I've found has resolved this issue for me. Here are some of the things I've tried: Uninstalled the app/reinstalled, attempted to login.Unlinked the account/relink the account, attempted to login.Restarted my phon

Every time I attempt to sign on I get an error message. I have called customer service and was transferred numerous times and I could not get anyone who that can fix this error.  I get the following message:  Uh oh.  An error has occurred. Please check back later.

As it seems with many folks on here, I am having issues logging into the AT&T Thanks app. After putting in my credentials (which feels like for the hundredth time), it starts to load for a few seconds and then an error message pops up: "Uh oh. An error has occurred. Please check back later." I am ce

I have 2 of these things and both are Extremely Slow!!! One hardly has anythng on it (3GB used of 12GB available). Constantly using almost ALL the 799MB of RAM (which isn't much IMO) I am always clearing the Cache in the Recover Boot Mode (which helps a little). I am thinking on Rooting it and insta

I used the att thanks app, fandango acknowledged there was an error in processing the code. They will not refund the BOGO can you help?

I would like to extend my thanks and appreciation to the manager and his staff at the AT&T store in Tysons Corner Center in Tysons Corner, Virginia. I have had numerous issues with the Samsung devices on my account over the past few months and could not get anywhere with any reps on the phone, throu

Good morning ladies and gents. I'm on the forums almost daily Monday-Friday and sometimes Saturdays. Since joining the forums I have actually learned a lot about the systems, the issues and even the solutions. 99.9% of what I have been taught has been by our absolutely awesome team of ACES. Now by n

Hi there,  I have a prepaid plan and I'm now in europe. I didn't plan to use any roaming or anything but i happen to need to be able to receive one text message (not iMessage) from Chase bank.  I tried turning on roaming/cellular and manually select a carrier service but none of that seems to work.

Before I added directv to my account this worked fine 

It has worked before but now it keeps telling me my billing zip code doesn't match my phone number and I know everything is correct please help

I keep getting an error message after the authentication process that says , "uh oh, an error has occured. Please try again later."

Every time I try to see the live event tickets on fridays I can never access the app always says not connected to the internet and I AM. It’s been 3 fridays I’ve been trying and no luck. Yes I have deleted and re download once I couldn’t even sign back in at all. I have turned WiFi on and off closed

I pay a lot of money, and little perks included in my plan is something I look forward to. You guys offer movie tickets for Friday's buy one get one free, in the AT&T thanks app. Good deal.... If it were true. Everytime I try to do it, I select a theater, and movie and have a Tuesday picked. And whe

AT&T THANKS I’ve seen this campaign for a while, but dismissed it as a typical marketing strategy. Now, I find myself with a few minutes to kill, and thought I’d give it a shot. I downloaded this new THANKS app, logged in, and want to redeem my benefit to utilize READLY for 12 months. I claimed my a

Choose from over a thousand magazines to read instantly on your tablet and/or smartphone.   Looks like it's for all accounts but the sub length varies per type (blue benefits: 6 months; gold: 12 months; platinum: 18 months.).    As a valued AT&T customer, you can: Enj