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international Passport NOT AVAILABLE ANYMORE

I have been a loyal customer for over 20 years, and I will be leaving AT&T as soon as I can. That you got rid of your International Passport plans shows me that you're not interested in keeping customers. If I'm traveling overseas, you expect me to pay $300 extra for a month of service? That's r

Questions

945

7

0

Cannot receive SMS messages from non-AT&T customers - PREPAID CUSTOMER

Okay so I've been talking to so many tech support people and we aren't making any progress. I need a break from that so I'm seeing if any of y'all have advice or have something similar going on. Summary: I am unable to receive text messages from non-AT&T carriers. For example, my friend is a

Questions

294

8

0

SMS authentication from foreign bank / insurance not received

I live in the US, and am trying to set up an account with a german bank, and separately, a german insurance company from my home in California. Both institutions use SMS messages for authentication. In both instances, I do not receive the SMS message with the code I need to access the account. I am

Questions

47

1

0

AT&T HAS BLOCKED MY BIZ PHONE LINE FROM SENDING OUR CUSTOMERS TEXT MESSAGES IF THEY ARE AN AT&T CUSTOMER

I am an AT&T customer and have been for years with multiple lines and a heavy monthly bill. I use a different online phone service for our company main phone line. We are a vacation rental company and we use texting quite a bit. Sometimes we send similar texts out when sending guests similar (ye

Questions

24

0

0

Can not receive texts from companies

I bought an iPhone 6S last year at an AT&T store replacing my iPhone 5. Before that I had an iPhone 3s and have been with AT&T since then. I have unlimited data and unlimited texting. I don't know when it started but last winter I tried setting up 2 factor authentication with my Playstation account

Questions

466

3

0

0

Spam text messages sent from email addresses and not phone numbers.

I havent been able to get anywhere with customer service and tech support on the issue of stopping spam text messages that are sent to my phone from various email addresses. Cannot flag them as spam or submit them to att because att requires a phone number to report text messages.   I tri

Questions

127

2

0

Can't download picture messages

Hello, I am having trouble downloading pictures from messages (MMS) It has worked fine for years now and I can send pictures to people via text but I am unable to get pictures back. I have tried changing the APN but the one I have is the one that is suggested. I have turned wifi off and tried over 4

Questions

112

2

0

Group Texts Failing

Hello AT&T,   I've been with AT&T for decades and this failing group test is a HUGE defect that is making me switch carriers.  Why hasn't AT&T resolved this group text issue after many years of complaints?? I am in the tech industry and when we hear of the same case issues repeatedly, we fix the iss

Questions

58

4

Issues with Group Texts not going through and coming in as Unknown or out of order and late

I have been dealin with major issues with group texts for several weeks now. I never had an issue until recently. I have reset my phone multiple times. and every time I do, text messages come flooding in, either super late or very out of order! Or they are flooding in as Unkown messages so I have no

Questions

1.5K

5

Block domain from texting

I am receiving spam texts from the same domain. I block/report each text, but is there a way to block the entire domain?

Questions

143

2

0

Is there a way to disable email-to-text?  I've recently starting to get a lot of SPAM text messages from email addresses.

Is there a way to disable email-to-text? I've recently starting to get a lot of SPAM text messages from email addresses.  I can't seem to forward them to report them to abuse@att.net or 7726 (SPAM) from the SMS on my iPhone.   iPhone's filter doesn't block the messages either, it

Questions

78

2

New OnePlus8 Phone Only Receives Texts from Others on AT&T?

Hello. Just bought a new unlocked OnePlus 8 phone from Amazon.  Inserted my AT&T sim card from prior Blackberry Key2 and off and running.  But, I cannot receive texts from anyone who is not also on the AT&T network.  Everyone, on any network, can receive my texts, but I can o

Questions

300

1

0

Client is receiving "5.2.0 (unknown mailbox-related status)"

When messages are sent to generate a SMS text messages they are not delivering and impacting services within our organization. The client is requesting an engineer to engage for support in remediation.

Questions

31

1

0

I have written some texts to friends about personal info, is my carrier able to somehow find those texts after deleted and delete on edit?

I would like to say before asking this that I have not done some crazy thing that the police have to look in to but, I did say things that my iPhone carrier wouldn’t like me saying. My carrier has also said that if I ever delete messages that I will lose my phone. I just deleted the messages so she

Questions

33

1

Phone access, accessibility

How do I retrieve deleted text messages and phone calls if I don't know they was deleted?

Questions

32

2

0

Unable to receive or text group chat with T-Mobile users.

I can't any longer receive or text group chat with T-Mobile customers, it was working fine before. I tried a software update, resetting network, several reboots all did not work. Please help. I have iPhone 12 pro max.

Questions

29

1

0

Internation Day Pass Charge

Does texting connected to WiFi and having the data off while being outside the US still incur a charge for the Internation Day Pass?

Questions

58

1

0

Can’t receive MMS messages from sprint users

I just got a new iPhone 14 a few months ago when we switched carriers from sprint to AT&T. Now I can’t receive what I believe are MMS messages (group messages and picture messages) from sprint users.

Questions

25

1

0

I can't access my account

Good evening, If I want to chat with the employee and ask for help or if I want to send a message request for help, I need to login which once again I am not able to do. Please help! I reached my home in Serbia to find that my At&t sim card is not working at all. I am not able to cancel the automati

Questions

111

1

0

Text messages

My texts are not being received. I received incoming messages fine. My responses are not going through for certain people. I've reset my service, restarted the phone, did the update, still no change. I do get the message that AT&T backup is not working & to to again.

Questions

37

1

0

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