
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I have an ATT prepaid account. Is it free to send and receive calls using WiFi while in Germany? Can I send and receive text for free using WiFi in Germany?
Questions
•
Account & Usage
Accepted Solution
Official Solution
How does FB messenger texts appear on the ATT bill?
Questions
•
Wireless Billing
Accepted Solution
Official Solution
How to look up and read old text messages that have been deleted online through AT&T information connected to your account and text and call history
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
so quick background, i turned in 3 samsung note 10 + back in may.... after a few months, i only received credit on one of the lines. i called att and they had advised me that they only received 1 phone and could not track the other 2.. luckily(or so i thought), i have the tracking labels and i hav
Questions
•
Wireless Billing
Accepted Solution
I've been unable to access my wireless account because AT&T requires verification via text. I haven't had the use of my Iphones 11 & 6 since late May, but that's an Apple problem. Because I am unable to send or receive Texts for verification of my accounts, I can't find a way to unlock the
Questions
•
Online Account Access
Accepted Solution
Hi. I randomly got this random text. I clicked on it. But did not click on the pic or links. What should I do?
Questions
•
Android
Accepted Solution
I cracked my old phone and had to get a new AT&T phone, a Calypso, and I don't like the new sound for when you're in the app actively texting. In messaging settings there is an option to change the notification sound for getting a text, but this only applies when you're not using the texting ap
Questions
•
Android
Accepted Solution
I am disable, am I eligible to get the reward discount? I have a Mobil phone with Att.
Questions
•
Wireless Billing
Accepted Solution
I can't seem to check incoming text messages while on a call. Is this possible on this model?
Questions
•
Other Phones & Devices
Official Solution
I want to see who is texting a calling log on one of the phones on my account.
Questions
•
Android
Accepted Solution
I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat
Questions
•
Wireless Billing
Official Solution
Spammers phishers email to my text. I want to block email to text.
Questions
•
Account Features
Accepted Solution
My Samsung Galaxy S22 has stopped registering text messages from my spouse who has a Galaxy S9+ The phone shows messages from my son who has an S9+ The messages show in the AT&T text usage log as having been received and my spouse is receiving my texts - why are theirs not showing on my phones M
Questions
•
Samsung
I am trying to port my landline to a cell phone phone. It keeps asking for a pin that is 6 digits and I do not have one. 3 customer service people and a store rep can not or will not help what do I do? A online account was never created and it wants a code that it sends to the landline before I can
Questions
•
Landline Phone Troubleshooting
I can no longer send/receive mms texts or pictures. I checked to make sure I have the latest update. I've tried rebooting. I have an Alcatel 4052R.
Questions
•
Plans & Features
Hello, I ported a number 4 days ago. Calls work fine from any carrier. Text messages work from ATT customers. Any texts from other carriers (Verizon, Tmobile, Sprint, Google Voice) do not work and never come through. I have worked through ATT technical support multiple times and it never help
Questions
•
More AT&T PREPAID Discussions
Closed
I'm on the unlimited prepaid plan$65 with auto pay, I'm supposed to have unlimited texting but today I downloaded an app and when I went to receive my verification SMS codes I was notifiedmy quata had been met, at that time I realized all my texts coming in on network were not making it to me only t
Questions
•
More AT&T PREPAID Discussions
Hi, Just ported my number in to ATT Prepaid on the $50 ($40 with autopay) plan. Calling is working, data is working but SMS is not working this is on an unlocked ATT branded Iphone XR when I go in to settings / Messaging and choose iMessage it says activation unsuccessful.
Questions
•
Phones, Tablets & Devices
I've been a PREPAID customer for YEARS. I think this is easily year 8.1) Expiring moneyMilk expires. People expire. Apparently, at AT&T, your "account balance" expires. How greedy is THAT? The guy at the store pointed out that I could put $100 in and it takes a whole year to expire. Out her
Questions
•
Account & Usage
why do I get charged 3 to 6 times for one received text message?
Questions
•
Account & Usage