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We hit a snag!

Call log and blocking not working. How to fix it?

Questions

28

2

0

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Official Solution

Way to view text messages from a blocked number?

I have a number blocked on my iPhone 7 but see in my itemized bill that the number has texted me. The texts are marked as "received" in the bill, even tho I don't get them. Does the sender get notified that the messages aren't being delivered?  Is there a way to view the messages without unblocking

Questions

13K

2

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Official Solution

Texting with american phone/number living in Canada?

Can anyone tell me if my plan would allow sending texts to my friend in Canada? She has kept her American phone and phone number as her plan allows her to use it in North America.My plan is the Mobile Share Value 35GB with Rollover Data. Thank you!

Questions

930

1

0

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Official Solution

How do you send an SMS text message to email?

The instructions below seen to not be correct. If I address a text message to one of my email accounts, add text and send - nothing arrives in my email account (I triedgoogle and yahoo). I checked the spam folder and nothing's in there. The text message just seems to go nowhere.  The only way I have

Questions

7K

1

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Official Solution

What is the cost for RECEIVING texts while roaming internationally on a Passport plan?

I will be traveling internationally soon and am looking at using one of the new Passport options for roaming.  However, I can't seem to find accurate information about what the text messaging costs are.  For the international packages (Passport), all over AT&T's Web site, it says that SENDING texts

Questions

31K

9

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Apple has locked my 2 phones & AT&T requires sending texts to verify

I've been unable to access my wireless account because AT&T requires verification via text. I haven't had the use of my Iphones 11 & 6 since late May, but that's an Apple problem. Because I am unable to send or receive Texts for verification of my accounts, I can't find a way to unlock the

Questions

342

12

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Accepted Solution

How do I change the in-app text sound?

I cracked my old phone and had to get a new AT&T phone, a Calypso, and I don't like the new sound for when you're in the app actively texting. In messaging settings there is an option to change the notification sound for getting a text, but this only applies when you're not using the texting ap

Questions

438

3

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Accepted Solution

AT&T Cingular Flip IV U102AA Can't check text while on a call??

I can't seem to check incoming text messages while on a call. Is this possible on this model?

Questions

963

1

0

Official Solution

View the messages and calls

I want to see who is texting a calling log on one of the phones on my account.

Questions

490

4

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Official Solution

how to block email to text

Spammers phishers email to my text. I want to block email to text.

Questions

85

6

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Accepted Solution

i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

Questions

135

28

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Password recovery for at&t prepaid account when not in the US

Hi I have a prepaid At&T sim card and I wish to change my plan on my account. However, I forgot my 4-digit password (it is not the last four digits of my number) and cannot access text message from the sim card because I am in Singapore. What is an alternate way to reset my password?Thank you!Cordel

Questions

22

1

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Recovering text messages

I received text messages from someone three years ago I would like to use in a courtcase, is there anyway to recover them?

Questions

87

1

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Can not receive texts from companies

I bought an iPhone 6S last year at an AT&T store replacing my iPhone 5. Before that I had an iPhone 3s and have been with AT&T since then. I have unlimited data and unlimited texting. I don't know when it started but last winter I tried setting up 2 factor authentication with my Playstation account

Questions

466

3

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CANCEL PREPAID PLAN

Hi, I got my sim card in Florida, but our car was stolen there and I lost my contract, unfortunately I didn't get my contract at my e-mail, my wallet with the sim card are gone and I need to cancel my plan.It keep saying that I'll get a text to create a new account, but my sim card is not on my phon

Questions

45

1

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Group Texting issue

On Sunday I purchased a new S20 and from the moment the phone was up and running I have been having an issue with my MMS messaging. It's not working AT ALL. I currently have 150 messages waiting for download. I have tried everything soft/hard reset, clear phone cache, clear app cache, reset netwo

Questions

27

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

61

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My wife and mother in law dropping calls every time they talk and MMS won't send when WiFi is turned on

Hi -  My wife and mother in law both upgraded to the Galaxy S20 in March 2020 2 days after the phone came out. Previously they were using Galaxy S8s. They had no issue with the S8s and now with the S20s, they drop calls to each other every single time they call each other since March. They can't sen

Questions

61

1

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Text messages not sending

I have a Samsung Galaxy S7 Active S-G891A, over the past few days have noticed that messages to groups are not being received by all participants. My phone shows successful send/receive, but not all phones are receiving the text. Individual text messages are received without issue. Advanced messagin

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1.8K

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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

97

1

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