
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Call log and blocking not working. How to fix it?
Questions
•
Account Features
Accepted Solution
Official Solution
I have a number blocked on my iPhone 7 but see in my itemized bill that the number has texted me. The texts are marked as "received" in the bill, even tho I don't get them. Does the sender get notified that the messages aren't being delivered? Is there a way to view the messages without unblocking
Questions
•
Wireless Account
Accepted Solution
Official Solution
Can anyone tell me if my plan would allow sending texts to my friend in Canada? She has kept her American phone and phone number as her plan allows her to use it in North America.My plan is the Mobile Share Value 35GB with Rollover Data. Thank you!
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
The instructions below seen to not be correct. If I address a text message to one of my email accounts, add text and send - nothing arrives in my email account (I triedgoogle and yahoo). I checked the spam folder and nothing's in there. The text message just seems to go nowhere. The only way I have
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I will be traveling internationally soon and am looking at using one of the new Passport options for roaming. However, I can't seem to find accurate information about what the text messaging costs are. For the international packages (Passport), all over AT&T's Web site, it says that SENDING texts
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
I've been unable to access my wireless account because AT&T requires verification via text. I haven't had the use of my Iphones 11 & 6 since late May, but that's an Apple problem. Because I am unable to send or receive Texts for verification of my accounts, I can't find a way to unlock the
Questions
•
Online Account Access
Accepted Solution
I cracked my old phone and had to get a new AT&T phone, a Calypso, and I don't like the new sound for when you're in the app actively texting. In messaging settings there is an option to change the notification sound for getting a text, but this only applies when you're not using the texting ap
Questions
•
Android
Accepted Solution
I can't seem to check incoming text messages while on a call. Is this possible on this model?
Questions
•
Other Phones & Devices
Official Solution
I want to see who is texting a calling log on one of the phones on my account.
Questions
•
Android
Official Solution
Spammers phishers email to my text. I want to block email to text.
Questions
•
Account Features
Accepted Solution
I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat
Questions
•
Wireless Billing
Hi I have a prepaid At&T sim card and I wish to change my plan on my account. However, I forgot my 4-digit password (it is not the last four digits of my number) and cannot access text message from the sim card because I am in Singapore. What is an alternate way to reset my password?Thank you!Cordel
Questions
•
Account & Usage
I received text messages from someone three years ago I would like to use in a courtcase, is there anyway to recover them?
Questions
•
Other Phones & Devices
I bought an iPhone 6S last year at an AT&T store replacing my iPhone 5. Before that I had an iPhone 3s and have been with AT&T since then. I have unlimited data and unlimited texting. I don't know when it started but last winter I tried setting up 2 factor authentication with my Playstation account
Questions
•
Apple
Hi, I got my sim card in Florida, but our car was stolen there and I lost my contract, unfortunately I didn't get my contract at my e-mail, my wallet with the sim card are gone and I need to cancel my plan.It keep saying that I'll get a text to create a new account, but my sim card is not on my phon
Questions
•
Apple
On Sunday I purchased a new S20 and from the moment the phone was up and running I have been having an issue with my MMS messaging. It's not working AT ALL. I currently have 150 messages waiting for download. I have tried everything soft/hard reset, clear phone cache, clear app cache, reset netwo
Questions
•
Data & Messaging Features, Internet Tethering
Closed
I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as
Questions
•
Wireless Billing
Hi - My wife and mother in law both upgraded to the Galaxy S20 in March 2020 2 days after the phone came out. Previously they were using Galaxy S8s. They had no issue with the S8s and now with the S20s, they drop calls to each other every single time they call each other since March. They can't sen
Questions
•
Samsung
I have a Samsung Galaxy S7 Active S-G891A, over the past few days have noticed that messages to groups are not being received by all participants. My phone shows successful send/receive, but not all phones are receiving the text. Individual text messages are received without issue. Advanced messagin
Questions
•
Android
AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al
Questions
•
Network Coverage