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Can not receive texts from companies

I bought an iPhone 6S last year at an AT&T store replacing my iPhone 5. Before that I had an iPhone 3s and have been with AT&T since then. I have unlimited data and unlimited texting. I don't know when it started but last winter I tried setting up 2 factor authentication with my Playstation account

Questions

469

3

0

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Group Texts Failing

Hello AT&T,   I've been with AT&T for decades and this failing group test is a HUGE defect that is making me switch carriers.  Why hasn't AT&T resolved this group text issue after many years of complaints?? I am in the tech industry and when we hear of the same case issues repeatedly, we fix the iss

Questions

66

4

Got charged twice for the 200 message add-on for my prepaid plan

I purchased the add-on on the 2nd and was charged $4.99. The same day my phone battery died and I had to switch to an old phone. I was then charged $4.99 again for the same add-on on the 3rd, which means I paid a total of $9.98 for one add-on, which is ridiculous in my opinion. Please help.

Questions

36

1

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Can not receive text IPhone 6

I am traveling outside US and can not receive text.  I can send but not receive  When I called AT &T they send a text to move forward but i can not get the text  My friends say they are texting me but I dont get them?

Questions

153

1

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SMS authentication from foreign bank / insurance not received

I live in the US, and am trying to set up an account with a german bank, and separately, a german insurance company from my home in California. Both institutions use SMS messages for authentication. In both instances, I do not receive the SMS message with the code I need to access the account. I am

Questions

52

1

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I have written some texts to friends about personal info, is my carrier able to somehow find those texts after deleted and delete on edit?

I would like to say before asking this that I have not done some crazy thing that the police have to look in to but, I did say things that my iPhone carrier wouldn’t like me saying. My carrier has also said that if I ever delete messages that I will lose my phone. I just deleted the messages so she

Questions

54

1

Error 550 5.1.1 on email to text

We are having this issue on a few numbers. Texts not being received or are getting rejected by AT&T servers. The strange thing is it will go through to other phone numbers using the same exact phone on the same exact phone plan. We have checked phone settings for spam filters and have not found

Questions

42

0

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Error Invalid Message - Can't Text My Mom

My mom got a new number. When I text her I get an immediate reponse text saying "Error Invalid Message: Please re-send using a valid 10 digit mobile number or valid short code." I went online to troubleshoot. I'm on an iPhone 6plus. I cleared my phone of all incoming and outgoing calls/text to the n

Questions

1.2K

5

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Messaging not working since recent software update

My maestro Max has not worked properly for messaging since it did the current update about a week ago I've tried everything to no avail and currently have my messenger set as default so I don't miss any important information in a text message

Questions

69

1

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Group Texting issue

On Sunday I purchased a new S20 and from the moment the phone was up and running I have been having an issue with my MMS messaging. It's not working AT ALL. I currently have 150 messages waiting for download. I have tried everything soft/hard reset, clear phone cache, clear app cache, reset netwo

Questions

32

0

S22: Text Reactions

Hello Support, I recently updated my phone with the latest update. However, I still do not have the text reaction feature. My wife has a S22+ and it also does not have that feature too. I noticed other S22 from other carriers have it. May you assist? Thank you. - Linh

Questions

69

2

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Not receiving text messages on iPhone 7

Ok folks, this is a long one. I'm having issues with only certain android contacts not being able to get texts through to me. iMessage is working just fine. I had some issues with TracFone/Total Wireless and porting, but those are supposed to be all completed and/or canceled. I had an old

Questions

160

5

0

Not receiving Google 2-Step Verification Texts

Hello, I received an alert on my galaxy s7 that my google account had been changed and i needed to log in again. I attempted to log in and it tried to send a text to my phone number (the phone number is correct, verified via another computer). My phone is not receiving the 2-step texts, but is recei

Questions

846

1

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Text log is missing

The text log is missing from all of my accounts on both the app and desk top. The data usage appears but no text usage. I have called twice to find a solution. The first time they were going to send it to a “higher level”. He took my email and told mw to expect someone to contact me. I have heard no

Questions

396

1

0

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Spam text messages sent from email addresses and not phone numbers.

I havent been able to get anywhere with customer service and tech support on the issue of stopping spam text messages that are sent to my phone from various email addresses. Cannot flag them as spam or submit them to att because att requires a phone number to report text messages.   I tri

Questions

163

2

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Can I send picture messages on an Android Go Phone with the Unlimited Talk & Text $30 plan?

I was told no when I asked but its not charging me yet. Before I got the prepaid phone I asked an agent if I would be able to send picture messages without a data plan but just the $30 talk and text and I was told no but Ive read somewhere that I can and I am confused and I cant risk it charging me

Questions

944

2

0

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Samsung Galaxy S4 not receiving long text messages

I have a Samsung Galxy s4 and recently I have not been able to receive long text messages. My phone is only receiving one page messages. I have reset the phone multiple times and even did a factory reset. Someone please help 😕

Questions

1.6K

2

0

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Cannot receive SMS messages from non-AT&T customers - PREPAID CUSTOMER

Okay so I've been talking to so many tech support people and we aren't making any progress. I need a break from that so I'm seeing if any of y'all have advice or have something similar going on. Summary: I am unable to receive text messages from non-AT&T carriers. For example, my friend is a

Questions

335

8

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I can't access my account

Good evening, If I want to chat with the employee and ask for help or if I want to send a message request for help, I need to login which once again I am not able to do. Please help! I reached my home in Serbia to find that my At&t sim card is not working at all. I am not able to cancel the automati

Questions

135

1

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Cannot transfer advanced messages to new phone

I have used Advanced Messaging for a few months. Now I am switching to a new phone. However, none of the advanced messages have transferred. How do I get these messages to transfer?

Questions

230

4

0

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