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Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

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465

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Placed a FaceTime call to a family member at 8:20pm - no answer. They received a missed call message at 10:38pm - not at 8:20pm. Why?

Id like to preface this with this is a FaceTime call attempt between myself and my 8 year old daughter. I share custody with my ex wife. She is extremely difficult to co parent with and is causing an issue with this. I attempted to call my daughter via FaceTime at 8:20pm for my nightly call with

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26

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AT&T Agent phishing/Scam?

Was just signing up for AT&T internet service on the main ATT.com site when i had a few iffy things happen back to back. After Submitting; the Order never fully processed, confirmation email never went through, and the chat agent sent a fishy link. Anyone else seen this? my scam sense was t

Questions

236

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Cannot receive SMS messages from non-AT&T customers - PREPAID CUSTOMER

Okay so I've been talking to so many tech support people and we aren't making any progress. I need a break from that so I'm seeing if any of y'all have advice or have something similar going on. Summary: I am unable to receive text messages from non-AT&T carriers. For example, my friend is a

Questions

279

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mms messaging

I can no longer send/receive mms texts or pictures. I checked to make sure I have the latest update. I've tried rebooting. I have an Alcatel 4052R.

Questions

45

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Delays & Bouncebanks using AT&T email-to-text

Hello, over the years we've sometimes sent out emergency communications via this service (i.e [email scrubbed]) to a small group of employees that all have AT&T iphones.  Historically the messages are received within seconds.  We sent messages on two different days in December 2021 and there was a p

Questions

458

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can't send message with att error 38

Sometime today (10/5/2022), I lost the functionality to send text messages. I can receive text messages, but I can't send them anymore.  An error message displays saying "can't send message with att error 38".  I use the Android native text app (Messages by Google).  I see the SMS

Questions

550

5

Text messages

My texts are not being received. I received incoming messages fine. My responses are not going through for certain people. I've reset my service, restarted the phone, did the update, still no change. I do get the message that AT&T backup is not working & to to again.

Questions

30

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Receiving text messages while abroad

I am currently on the AT&T PREPAID 25¢ a minute plan, and due to the current pandemic am stuck in the UK. I need to receive text messages, but my phone tells me I do not have any service. How can I get enough service to do this, given that AT&T in theory has coverage in the UK? Do I need to upgrade

Questions

78

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My phone usage logs are reflecting incoming numbers from my number.

When I pull my phone records my text messages and calls reflect my number as if I am texting/calling myself. I understand if I block a number it will reflect my number in its place, but I am also experiencing if someone calls and texts from their number or an App number that I do not have blocked i

Questions

940

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Block domain from texting

I am receiving spam texts from the same domain. I block/report each text, but is there a way to block the entire domain?

Questions

124

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iPhone 13 Pro can't send or receive SMS

Hello, Since 11/15/21 I have been unable to send or receive any SMS messages on my iPhone 13 Pro. When I try, it says "Not Delivered." When I am sent an SMS, it doesn't show up at all (I had my friend who has an Android send me a text while she was next to me.) This issue happens no matter where

Questions

2.2K

11

at&t / total wireless

Hi, I cannot get texts from friends on total wireless. I am on at&t.  We have been texting fine until somewhere between Jan 17-19.  I have a Google Pixel 4A, she has an iphone and her husband has another android.  They live in MO.  They can text back and forth with my husba

Questions

83

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Block or turn off SMS notifications from unknown senders

Im getting an increasing number of text-text and email-text spam messages via SMS. What can be done to block it?  What can be done to silence the SMS notification from unknown senders?  

Questions

225

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New SMS Business Charges

HI There I noted on this page that you introducing new fees for SMS from businesses. It says that 501c3s will be exempt from the charges, but that those 501c3s "do not include religious organizations". Can you please point me to the documentation that will determine what kind of 501c3 i am so I can

Questions

237

4

GMail email-to-text not working

When using Google Mail (gmail) to send an email to my Phone (##########@mms.att.net), Gmail states: Your message wasn't delivered because the address couldn't be found, or is unable to receive mail. Any way to fix this? Is this AT&T side blocking emails?

Questions

1.1K

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S22 Ultra google messages problems!

Randomly my phone refuses to use the chat feature! I have everything updated. I restarted my phone. I forced stopped and cleared the cache. On my mom's phone the chat feature works and nothing has changed. It works then I put my phone to sleep( turn the screen off.) and then I wake my phone and it r

Questions

235

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Deleted text messages suddenly reappeared on my phone.

I was deleting a new text message on my phone, then all of a sudden, all of my old messages reappeared. Some of these messages were about a year old. Why is that happening? I currently have the Samsung Note 4. It happened on my last Android phone before this one.

Questions

2.9K

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GETTING SPAMMED LIKE CRAZY!! Need Short code look up website that is real or prefer an ATT website to do this

GETTING SPAMMED LIKE CRAZY!! Need help for Short code look up website that is real or prefer an ATT website to do this Please help! Thanks.

Questions

275

3

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Not receiving verification codes on android and iOS phones

This problem just recently began approximately three weeks ago. Both android and iOS are not receiving verification codes via text. When a call is an option, the code comes in voice call. Not every site has that option. The problem is on all sites. Checked all settings and turned off Wi-Fi calling.

Questions

559

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