I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Id like to preface this with this is a FaceTime call attempt between myself and my 8 year old daughter. I share custody with my ex wife. She is extremely difficult to co parent with and is causing an issue with this. I attempted to call my daughter via FaceTime at 8:20pm for my nightly call with

Was just signing up for AT&T internet service on the main ATT.com site when i had a few iffy things happen back to back. After Submitting; the Order never fully processed, confirmation email never went through, and the chat agent sent a fishy link. Anyone else seen this? my scam sense was t

Okay so I've been talking to so many tech support people and we aren't making any progress. I need a break from that so I'm seeing if any of y'all have advice or have something similar going on. Summary: I am unable to receive text messages from non-AT&T carriers. For example, my friend is a

I can no longer send/receive mms texts or pictures. I checked to make sure I have the latest update. I've tried rebooting. I have an Alcatel 4052R.

Hello, over the years we've sometimes sent out emergency communications via this service (i.e [email scrubbed]) to a small group of employees that all have AT&T iphones.  Historically the messages are received within seconds.  We sent messages on two different days in December 2021 and there was a p

Sometime today (10/5/2022), I lost the functionality to send text messages. I can receive text messages, but I can't send them anymore.  An error message displays saying "can't send message with att error 38".  I use the Android native text app (Messages by Google).  I see the SMS

My texts are not being received. I received incoming messages fine. My responses are not going through for certain people. I've reset my service, restarted the phone, did the update, still no change. I do get the message that AT&T backup is not working & to to again.

I am currently on the AT&T PREPAID 25¢ a minute plan, and due to the current pandemic am stuck in the UK. I need to receive text messages, but my phone tells me I do not have any service. How can I get enough service to do this, given that AT&T in theory has coverage in the UK? Do I need to upgrade

When I pull my phone records my text messages and calls reflect my number as if I am texting/calling myself. I understand if I block a number it will reflect my number in its place, but I am also experiencing if someone calls and texts from their number or an App number that I do not have blocked i

I am receiving spam texts from the same domain. I block/report each text, but is there a way to block the entire domain?

Hello, Since 11/15/21 I have been unable to send or receive any SMS messages on my iPhone 13 Pro. When I try, it says "Not Delivered." When I am sent an SMS, it doesn't show up at all (I had my friend who has an Android send me a text while she was next to me.) This issue happens no matter where

Hi, I cannot get texts from friends on total wireless. I am on at&t.  We have been texting fine until somewhere between Jan 17-19.  I have a Google Pixel 4A, she has an iphone and her husband has another android.  They live in MO.  They can text back and forth with my husba

Im getting an increasing number of text-text and email-text spam messages via SMS. What can be done to block it?  What can be done to silence the SMS notification from unknown senders?  

HI There I noted on this page that you introducing new fees for SMS from businesses. It says that 501c3s will be exempt from the charges, but that those 501c3s "do not include religious organizations". Can you please point me to the documentation that will determine what kind of 501c3 i am so I can

When using Google Mail (gmail) to send an email to my Phone (##########@mms.att.net), Gmail states: Your message wasn't delivered because the address couldn't be found, or is unable to receive mail. Any way to fix this? Is this AT&T side blocking emails?

Randomly my phone refuses to use the chat feature! I have everything updated. I restarted my phone. I forced stopped and cleared the cache. On my mom's phone the chat feature works and nothing has changed. It works then I put my phone to sleep( turn the screen off.) and then I wake my phone and it r

I was deleting a new text message on my phone, then all of a sudden, all of my old messages reappeared. Some of these messages were about a year old. Why is that happening? I currently have the Samsung Note 4. It happened on my last Android phone before this one.

GETTING SPAMMED LIKE CRAZY!! Need help for Short code look up website that is real or prefer an ATT website to do this Please help! Thanks.

This problem just recently began approximately three weeks ago. Both android and iOS are not receiving verification codes via text. When a call is an option, the code comes in voice call. Not every site has that option. The problem is on all sites. Checked all settings and turned off Wi-Fi calling.