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Misleading Phone Plan Switch

My family recently changed to the AT&T family plan at the store in Missouri City Texas, that we all see on the commercial with the baby, and my parents did not have smart phones. When we went to the store to switch plans one of the customers service reps helped us pick a new phone and told us about

Questions

 • Phone & Device Upgrades

640

3

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Signal Issues and Battery drain on two different phones starting this week

I have a Galaxy Note 2, and a Nokia Lumia 920. Note2 is at 4.3 MK6Nokia is at Cyan, windows OS 8.10.12393.xxxx Starting this week, 17Nov2014 or 16Nov2014, both devices started to have battery drain issues.  The Note 2 went from being at mid 80% batter life at the end of the day, to 35 to 40% battery

Questions

 • Network Coverage

369

1

0

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Rude assistant manager in SW Austin, TX Store

I ordered an iPhone 6 plus and bought a case on 11/19, but when I was in the store on dec 3, they had the case I really wanted (in pink, same price). So I asked my sales guy if I could exchange it since it was new in the bag still (as my iPhone took a month to ship) he said sure bring it in, no prob

Questions

 • Phone & Device Upgrades

411

2

0

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Fiber Internet coming to my area this month

Over the past couple weeks I’ve talked to 5 people from AT&T about getting Fiber Internet at my address, & literally every person I talked to, assured & promised (I have chat transcripts) me that Fiber is coming to my area/address (I live in a rural/country area where no good internet is provided so

Questions

 • AT&T Fiber Ordering

575

1

0

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U-verse outage in NW Harris County since Jun 26th--this is ridiculous!

What is going on and when will it be fixed?   My mother, who hasn't been a u-verse customer for even a month, had her u-verse go out Jun 26th during a storm. This means she has no TV, Internet, or more importantly, no phone, except her cell phone. All we have heard is they had an RT syste

Questions

 • U-verse TV Account

307

2

0

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AT&T is Providing Relief to Customers Affected by Tropical Storm Barry

As Tropical Storm Barry is expected to make landfall, this weekend, AT&T is keeping AT&T Wireless and AT&T PREPAID customers in parishes impacted by Tropical Storm Barry connected during this difficult time by providing unlimited talk, text and data access.   For the very latest information, please

Questions

 • Network Coverage

1.2K

1

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When will GigaPower be available in Tomball, TX?

Any idea when the GigaPower fiber optic service will be available in Tomball, TX (suburb NW of Houston)?

Questions

 • AT&T Internet Equipment

302

1

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Outage again? It's been 2 days

I have been without TV and internet for two days without any explanation- I work from home and haven't been able to work.  Please restore my service, third time in a year!  My patience is running low it AT&T.

Questions

 • U-verse TV Equipment

290

1

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Poor Customer Service

I was just at the AT&T store in Georgetown, TX. An associate put us on the wait list at 9a.m., and we were third on the list.  Meanwhile, while we are waiting, two other store associates decided it was more important to set up a table of phone protectors, instead of helping waiting customers. Also,

Questions

 • Phone & Device Upgrades

97

1

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How do we get ATT to address the chronic network coverage issues in Elgin, Texas

I was at a community meeting in Elgin, Texas a few days ago. We met at a bank within walking distance of an ATT Store, and several of us noted that we did not have good cell coverage. The joke of the meeting was that if you were traveling east on highway 290 from Austin into Elgin that the reception

Questions

 • Network Coverage

113

1

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Official Solution

2019 NCAA Tournament Championship Recap

Last March, Virginia made the worst kind of NCAA Tournament history. A year later, they're champions.   In 2018, the Cavaliers became the first No. 1 seed ever to lose to a No. 16 seed in the opening round of the tournament, suffering a loss to the University of Maryland-Baltimore County. They aveng

Questions

 • Sports

2.6K

1

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Accepted Solution

Official Solution

Fiber Installation for my neighborhood

AT&T installed fiber in part of our subdivision in 2016, but did not complete the installation to the rest of our subdivision.  I was told that this was do to the complaints arising from property damage by the contractor.  I find this odd, as I previously lived in a city where Verizon installed fibe

Questions

 • AT&T Fiber Installation

555

5

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