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Extremely poor experience trying to get internet installed - waited 10 hours and no one showed up!

I was trying to email AT&T about this, but there is no way to do that, so here is my experience for everyone to read and hopefully someone at AT&T sees this. I called AT&T to get internet installed in my apartment.  They gave me one option, which was the 50mb Fiber Internet.  They said the earliest

Questions

 • AT&T Internet Account

69

0

0

ANyone else get constant horrible customer service from AT&T?

For 3 days I tried to get an issue taken care of, after 7 different people, 2 hang ups (but they say disconnections) and 2 lies I finally got the problem fixed but the services was horrid. I tried to use the chat on the website to bring up the poor service and the 2 TWO chat people just kept brining

Questions

 • Wireless Account

96

2

0

0

AWFUL CUSTOMER SERVICE!!!

I NEED a way to contact the corporate office about the experience I had with this store tonight. I can’t find a single way to get in contact with the corporate office or even anyone higher up at this location to address this issue. I am appalled at the service I received and the errors that were mad

Questions

 • Wireless Billing

211

1

0

0

Unsatisfied Service?

I don't believe my unsatisfied service is even a question. It's a fact. I'm sure the notes on my account would reflect the amount of phone calls, lies from employees/customer service representatives and the amount of time I spent on the phone in a two week period. Unfortunately, the only service all

Questions

 • U-verse TV Account

631

7

0

0

Worst Customer Service Experience Of My Life...TWICE

My experience with ATT's customer service has the been the worst I've had in my life. If there was some way to get this information to the masses I would do whatever it took. I would shout it from every rooftop if I knew I could save even one poor soul from the agony and frustration that is the ATT

Questions

 • U-verse TV Account

380

1

0

0

Office of the President - The Deterring Technique - BE WARNED

Within 24 hours of placing a BBB complaint after a month of no resolution, my "case" was assigned to Catreal *** who works in 'the office of the president'.    Below is the complaint, following about 8 unsuccessful phone calls with the front-end reps as well as with Ebony *** from the "ICU departmen

Questions

 • Wireless Billing

1.6K

5

0

0

Sound issues with Uverse TV

I have 2 tv's that have issues with sound. Both are using vip 2500 wireless STB's both connected with hdmi. Neither TV has any problems with anything other than Uverse. Tv #1 is a 2018 Vizio E55-f1.  The problem with this tv is often recordings will lose sound.  Sometimes it's when you first go to s

Questions

 • Watching U-verse TV

506

9

0

0

Closed

AT&T sent me a wired vip1200 Set Top Box to replace my Wireless VIP2500 STB. I hate AT&T!!!!!

@ATTU-verseCare @ATTCares  One of my 2 wireless motorola VIP2500 STB's died completely no lights 100% dead.  So attempt#1 to troubleshooting via phone app.  It claims to be sending a replacement receiver and I'll get a text message when the replacement order goes through. Of course it does nothing a

Questions

 • U-verse TV Equipment

1.1K

6

0

RESETTING YOUR MODEM WLL SOLVE ALL YOUR INTERNET PROBLEMS !! NOT !

Every time I chat or call to talk to a at&t customer service rep they insist that I reset my modem.I have reset my modem over 200 times since I have owned it. The service is so bad that it even drops during chat sessions with att. During chat they ask for a phone number just in case you are disconne

Questions

 • U-verse TV Account

415

3

0

0

Blackberry Passport not arriving in stores?

I'm wondering if anyone else is having issues with this. I've called five AT&T stores in the East Orlando area both yesterday and today. No signs of a passport arriving in stores. In fact it wasn't until the fourth store today that I even spoke to someone who had any idea what I was talking about. I

Questions

 • Other Phones & Devices

703

7

0

0

Blackberry KeyOne terrible signal reception or no signal

My KeyOne:State: MSCarrier: AT&TModel: BBB100-1Build Number: AA0750Under settings/about phone/status/sim status:Signal strength -115dBm 25 asu  (this is TYPICAL)Cellular network type: LTEI'm in an area with excellent cell phone coverage and have been with AT&T for many years, through several differe

Questions

 • Other Phones & Devices

3.1K

13

0

0

New Vs. Old

Why is it that you value new customers more than existing customers?  After a terrible 6 hour experience I was told that promotional rates would absolutely not be available as an existing customer, but yet I could cancel then sign up again and get the promotion... Seems crazy.

Questions

 • AT&T Internet Plans

90

1

0

0

ATT is the Worst!!!

My contract with ATT was ending on June 10, 2015. I was rethinking moving on to another carrier. I spoke to a dozen of the retention folks on ATT end and they gave me a good deal of paying $124 on monthly basis. I have email evidence of the plan that was sent to me which states the same final amount

Questions

 • Wireless Billing

555

10

0

0

Network settings have changed please restart system.

So I finally got my replacement wireless stb.  An isb7105 + a vap2500 that replaced my vip2500+ven501.  But the "new" stb 7105 keeps getting multiple a network settings has changed restart system messsages. Every day.  How do I fix this? Do I need another replacement stb? Does the new wap need to be

Questions

 • Watching U-verse TV

2.7K

21

0

Terrible latency/peering from Level3

I want to preface this by saying that this isn't a new issue and it has been happening for maybe 2 years now. My main issue is with online games, but it impacts other aspects of my internet experience as well. I usually play online PC games on US servers. Both US East (Virginia) and US West (Sea

Questions

 • AT&T Internet Features

1.2K

2

0

0

WORST EXPERIENCE EVER...and it get's worse...SOMEONE HELP! #ATT #UVERSE #DIRECTV #CUSTOMERSERVICE

Hello,             I am writing you with much frustration. I would like to apologize up front, for not only the length of this post, but- it's informality. Once you finish reading, you will understand why I'm just way too exhausted to correct everything..This is a chronological account of my dealing

Questions

 • U-verse TV Account

714

2

0

0

You are the worst company in America

I do a large amount of tech stuff myself - build my own computers, etc. I've had AT&T for about 7 months. On Aug 31 this year, my Internet went down. You guys sent me a new router. That didn't work.  You guys then tried to send me a THIRD router, instead of a technician. That was obviously stupid.  

Questions

 • AT&T Internet Account

110

1

0

0

Moving and Uverse

I put in a request to have my TV and WiFi service moved, and the assistance I have received from AT&T has been nothing short of abysmal.  I made my request online to move services twice and it was rejected twice.  Then, when I get it scheduled and the technician shows up, and says he cannot do anyth

Questions

 • U-verse TV Equipment

237

1

0

0

System Outage (Constantly lied to about system update)

Toledo, Ohio My internet was shut off on 7/28 and I was instructed that I can check for updates on the outage, the update reads exactly this: "An AT&T outage has been identified in your area. We apologize for the inconvenience and are working to resolve this as soon as possible. Your services will b

Questions

 • AT&T Internet Plans

290

2

0

0

Worst Customer Service Experience Of My Life…TWICE

My experience with ATT's customer service has the been the worst I've had in my life. If there was some way to get this information to the masses I would do whatever it took. I would shout it from every rooftop if I knew I could save even one poor soul from the agony and frustration that is the ATT

Questions

 • AT&T Fiber Installation

298

1

0

0

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