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Please unlock my phone!!! Weird policy!

I have bought a sim-free iphone 8plus from a retailer and it is supposed to be a gift to my dad. To make sure it works properly, I used my ATT prepaid sim card to activate it for a check. However, it was found that the iphone has been locked by ATT when my father tried to use it with his sim card. M

Questions

 • Apple

391

7

0

0

DO I NEED TO PREPAY FOR LONG DISTANCE?

Post Paid, phone, internet and direct TV.  United States For the 5th month, my husband has been on the phone over 2 hours waiting to dispute our bill.  We have the same issue of being overcharged EVERY MONTH.  The same charges.  He gets it straighter out and the next month's bill arrives with the sa

Questions

 • AT&T Phone Account

81

0

0

0

Daily/Weekly Unexplained Service Drops

For a few months now my connection to AT&T will mysteriously drop for 5 to 15 minutes.  I call immediately but by the time I manage to get past the ID10T machine answering device AT&T uses, the service is back.  I usually get some 3rd world dweeb in India or Pakistan who barely speaks English and ne

Questions

 • U-verse TV Account

330

4

0

0

No customer service

Today a 1 hour, 59 minute phone call with ATT billing related folks. Three people I spoke to in total. Including a supervisor and a 'loyalty' representative. None had a clue. Nothing achieved. No one cares. Where the problem is simply that ATT overcharges against what the contract allows. Not diffic

Questions

 • U-verse TV Account

142

2

0

0

Unsatisfied Service?

I don't believe my unsatisfied service is even a question. It's a fact. I'm sure the notes on my account would reflect the amount of phone calls, lies from employees/customer service representatives and the amount of time I spent on the phone in a two week period. Unfortunately, the only service all

Questions

 • U-verse TV Account

653

7

0

0

Tried to port my number from att , rep added a new line instead...

I went into a att store to have my number ported over from a different carrier and also upgrade my line for the bo go offer. I went instore because I was unsure of the process of porting over a number. The in store rep told me that I needed to purchase a new phone first and then I would be able to p

Questions

 • Phone & Device Upgrades

714

2

0

0

ATT worst experience ever. 10year + customer

I wanted to get my number switched to a new provider. Att asked me to pay $1573 of my cancellation which I did and they still never released my number to port to the new company. They took my money and didn’t give me what they said they would. I’ve had this number 15 years and been with att 10 years

Questions

 • Wireless Account

112

2

0

0

Keep getting disconnected

Thought your motto was Just ok is not ok? I wish I was getting ok service.  I'm getting no service!  This will be the 5th time in 2 months that I have to have someone come fix my connection.   Is my time not worth something?  I'm tired of wasting my Saturday's waiting for someone.  Also, what am I p

Questions

 • AT&T Internet Account

313

4

0

0

"customer service" does not resolve. Just ignores. Why does this not get escalated? Pathetic service

See my recent posts. Nothing gets resolved.

Questions

 • 2017

30

0

0

0

Digital Life Causing me to Leave ATT after 10 years

I have been an ATT custiomer for about 10 years.  I have mutiple cell lines, uverse, internet and home phone.  With Digital Life I spend ariound $700 a month with ATT. The alarm system has not worked since day one.  The takeover module keeps giving us false alarms and wakes us up in the middle of th

Questions

 • Other

509

6

0

Cancelled Service without request

AGAIN, I am thoroughly disappointed with AT&T. My WiFi account was cancelled without my approval and now I cannot get it restarted. I received a call from AT&T on Wednesday night asking about when I would be moving and if I was canceling my service. I told them I was not moving until the end of May

Questions

 • AT&T Internet Account

496

1

0

ATT balance showing up as Franklin Collection on credit report in error.

I have a collection for uverse on my credit report for $471 but when I called customer service, they have no record of the balance owed. How can I get this removed from my credit report?

Questions

 • U-verse TV Account

2.3K

3

0

Paying for unlimited and haven't been able to use watch att or hbo

I try to verify my number with watch AT&T  by texting the codes Takes forever. never works. I've done it at least 50 times. customer service has no idea what is happening. I wait.. I'm paying for a service that isn't provided and that's False advertising!  I'm about to switch carriers and tell every

Questions

 • Wireless Account

255

0

0

0

Billing issue

AT&T cares? Really?? Two of my payments have not been credited, and I am receiving threats that my account is being suspended. My bank has already faxed documentation that the two payments in question were indeed deposited by AT&T. I was assured by a service rep by phone  that this would be examined

Questions

 • AT&T Internet Account

213

1

0

0

Newgistics also "lost" my phone

I pre-ordered the iPhone 6 Plus in September on the first day possible. Even stayed up until 2:00AM to order it. The phone finally arrived on 10/10. I attempted to return the phone in store to get a larger capacity. I was told I had to mail the phone back due to it being a pre-order. The phone was n

Questions

 • Wireless Account

721

5

0

0

overcharge on bill

In July, 2015, I received an special offer sheet in the mail for u-verse tv and u-verse internet for a bundle price of $59.00/month for 12 months.  I called in and accepted it and was told I would be paying a total of $71.99 a month with 2 receivers and taxes. So this is what I thought??? I had sign

Questions

 • U-verse TV Account

433

2

0

0

AT&T are thieves!

I canceled my Go Phone service but AT&T stole my money. Flat out. I have changed providers and bought a new phone. AT&T has been a terrible provider and I despised their service the entire time. Terrible service. I canceled my AT&T prepaid Go Phone plan on Saturday, June 8. I also shut off auto paym

Questions

 • Plans & Features

232

1

0

0

ATT Samsung Galaxy S4 calls going to Voicemail

I currently have a Samsung Galaxy S4, and it has recently starting sending calls (not all calls) directly to voicemail.  This happened some in Dallas, but now I live in Denver, and it is happening more frequently.  I do not have blocking enabled.  It seems like ATT is just getting worse in providing

Questions

 • Samsung

629

1

0

0

Is the "RC1 Department" code for "hang up on the customer"?

In March I stopped by an AT&T store to buy a bluetooth headset. At that time the salesman recommended I bundle my AT&T account with my DirectTV account.Since then I have had NOTHING BUT PROBLEMS with BILLING. On 6/8/18 I spoke to Antonio and he acknowledged that our old Direct TV account had a balan

Questions

 • Wireless Billing

450

2

0

Another Day Another AT&T Scam!

The IPhone 7 that I’m paying $887 for from AT&T for my 9 year old son had his service turned off again today October 14th for the fourth day in a row. For the previous last 4 days my son has complained about no service for his brand new iPhones 7. Each day I call customer service and complain and wa

Questions

 • Wireless Billing

1K

8

0

0

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