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RESETTING YOUR MODEM WLL SOLVE ALL YOUR INTERNET PROBLEMS !! NOT !

Every time I chat or call to talk to a at&t customer service rep they insist that I reset my modem.I have reset my modem over 200 times since I have owned it. The service is so bad that it even drops during chat sessions with att. During chat they ask for a phone number just in case you are disconne

Questions

 • U-verse TV Account

413

3

0

0

Sales Nightmare - Can AT&T understand that I am trying to give them my business?

How horrible is AT&T Wireless? I've placed an order twice and both times it was cancelled because they couldn't verify information. No phone call, no explanation, no real desire to take my business...buying a phone and signing a 2 year contract. they just cancelled and left it at that. Then I call b

Questions

 • Wireless Account

285

1

0

0

System Outage (Constantly lied to about system update)

Toledo, Ohio My internet was shut off on 7/28 and I was instructed that I can check for updates on the outage, the update reads exactly this: "An AT&T outage has been identified in your area. We apologize for the inconvenience and are working to resolve this as soon as possible. Your services will b

Questions

 • AT&T Internet Plans

290

2

0

0

They should change the name to AT&T Customer Headache Department.

This long entry resumes the last 3 hours of my day. These were THE most challenging 3 hours I’ve ever faced on the phone with a Customer Service Department - all for what is pennies to such a large company. They should change the name to AT&T Customer Headache Department. How this company was awarde

Questions

 • U-verse TV Account

278

1

0

0

Office of the President - The Deterring Technique - BE WARNED

Within 24 hours of placing a BBB complaint after a month of no resolution, my "case" was assigned to Catreal *** who works in 'the office of the president'.    Below is the complaint, following about 8 unsuccessful phone calls with the front-end reps as well as with Ebony *** from the "ICU departmen

Questions

 • Wireless Billing

1.6K

5

0

0

ATT DOES NOT CARE AND IS TERRIBLE

ATT does not care at all, sums it up nicely... I upgraded for a new phone, purchased in full, it was an iPhone 8..  In addition, as part of my 'deal' I was being offered we were bumped up to Unlimited data for ONLY $5 more a month- THIS WAS ALL A LIE AND WHERE THE MONTHS OF HORRIBLE CUSTOMER SERVICE

Questions

 • Wireless Billing

158

0

0

0

WORST EXPERIENCE EVER...and it get's worse...SOMEONE HELP! #ATT #UVERSE #DIRECTV #CUSTOMERSERVICE

Hello,             I am writing you with much frustration. I would like to apologize up front, for not only the length of this post, but- it's informality. Once you finish reading, you will understand why I'm just way too exhausted to correct everything..This is a chronological account of my dealing

Questions

 • U-verse TV Account

713

2

0

0

Worst Customer Service I have EVER received at AT&T

I called to pay my bill over the phone as I have done every month for the past sometime now. I then realized that my bundle pricing must have expired, as my bill was almost $100 more than it usually is. I asked for customer service, and was conected with a person. This person gave me a billing/inter

Questions

 • U-verse TV Account

261

3

0

0

Worst Customer Service Experience Of My Life…TWICE

My experience with ATT's customer service has the been the worst I've had in my life. If there was some way to get this information to the masses I would do whatever it took. I would shout it from every rooftop if I knew I could save even one poor soul from the agony and frustration that is the ATT

Questions

 • AT&T Fiber Installation

297

1

0

0

Awful Customer Service Experience -- promised something that didn't happen

Since joining with AT&T the formerly excellent customer service of DirecTV has become terrible as there seems to be a lack of interdepartmental communication. I was promised a significantly lower rate on my internet service by a DirecTV account rep upon cancellation of my DirecTV service in what fel

Questions

 • AT&T Internet Account

69

0

0

0

ATT is the Worst!!!

My contract with ATT was ending on June 10, 2015. I was rethinking moving on to another carrier. I spoke to a dozen of the retention folks on ATT end and they gave me a good deal of paying $124 on monthly basis. I have email evidence of the plan that was sent to me which states the same final amount

Questions

 • Wireless Billing

553

10

0

0

AWFUL CUSTOMER SERVICE!!!

I NEED a way to contact the corporate office about the experience I had with this store tonight. I can’t find a single way to get in contact with the corporate office or even anyone higher up at this location to address this issue. I am appalled at the service I received and the errors that were mad

Questions

 • Wireless Billing

206

1

0

0

Extremely poor experience trying to get internet installed - waited 10 hours and no one showed up!

I was trying to email AT&T about this, but there is no way to do that, so here is my experience for everyone to read and hopefully someone at AT&T sees this. I called AT&T to get internet installed in my apartment.  They gave me one option, which was the 50mb Fiber Internet.  They said the earliest

Questions

 • AT&T Internet Account

68

0

0

You are the worst company in America

I do a large amount of tech stuff myself - build my own computers, etc. I've had AT&T for about 7 months. On Aug 31 this year, my Internet went down. You guys sent me a new router. That didn't work.  You guys then tried to send me a THIRD router, instead of a technician. That was obviously stupid.  

Questions

 • AT&T Internet Account

109

1

0

0

AT&T sent me a wired vip1200 Set Top Box to replace my Wireless VIP2500 STB. I hate AT&T!!!!!

@ATTU-verseCare @ATTCares  One of my 2 wireless motorola VIP2500 STB's died completely no lights 100% dead.  So attempt#1 to troubleshooting via phone app.  It claims to be sending a replacement receiver and I'll get a text message when the replacement order goes through. Of course it does nothing a

Questions

 • U-verse TV Equipment

1K

4

0

AT&T is the worse. absolute worse. Unable to cancel account after three attempts.

I had a Uverse and internet account with ATT and around October of 2016 I decided to cancel the account because: 1. internet was too slow, 2. I hardly watched TV, 3. it was too expensive.  I called to cancel and was told that I was still in a promotion period and would have to pay a cancellation fee

Questions

 • U-verse TV Account

200

1

0

Non US Customer with AT&T Lumia 950 and i need to unlock

I purchased my Lumia 950 off Amazon. It's a brand new phone but I found out its AT&T locked (and came with ATT sim too which is useless here) and I don't live in the US. I sent the request to unlock it on December, 24 2016, the day it arrived.It's been 5 days now and no response, it just says "in pr

Questions

 • Other Phones & Devices

262

2

0

0

Out of Country Customer Service!?!?!?!?!?

I'm unable to explain my problem when someone doesn't speak the same language as I do???  That is utterly unexceptable.  I ordered a replacement box a month ago, never recieved it, and I'm unable to explain the issue to someone that doesn't understand English. Supposedly we get 4 HD channels at once

Questions

 • U-verse TV Account

821

7

0

0

u100 channel list is unavailable on AT&T's awful website.

I'm considering changing my channel package.  When I look at the channel list comparison it does not show u100, even though it is listed as a choice on purchase site.  it only shows ufamily and then u200.  It does not show it on PDF view or interactive html view.Can you please send me a copy of u100

Questions

 • U-verse TV Account

1.5K

13

0

0

New Vs. Old

Why is it that you value new customers more than existing customers?  After a terrible 6 hour experience I was told that promotional rates would absolutely not be available as an existing customer, but yet I could cancel then sign up again and get the promotion... Seems crazy.

Questions

 • AT&T Internet Plans

89

1

0

0

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