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I NEED a way to contact the corporate office about the experience I had with this store tonight. I can’t find a single way to get in contact with the corporate office or even anyone higher up at this location to address this issue. I am appalled at the service I received and the errors that were mad
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Wireless Billing
I was trying to email AT&T about this, but there is no way to do that, so here is my experience for everyone to read and hopefully someone at AT&T sees this. I called AT&T to get internet installed in my apartment. They gave me one option, which was the 50mb Fiber Internet. They said the earliest
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AT&T Internet Account
For 3 days I tried to get an issue taken care of, after 7 different people, 2 hang ups (but they say disconnections) and 2 lies I finally got the problem fixed but the services was horrid. I tried to use the chat on the website to bring up the poor service and the 2 TWO chat people just kept brining
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Wireless Account
I don't believe my unsatisfied service is even a question. It's a fact. I'm sure the notes on my account would reflect the amount of phone calls, lies from employees/customer service representatives and the amount of time I spent on the phone in a two week period. Unfortunately, the only service all
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U-verse TV Account
I have 2 tv's that have issues with sound. Both are using vip 2500 wireless STB's both connected with hdmi. Neither TV has any problems with anything other than Uverse. Tv #1 is a 2018 Vizio E55-f1. The problem with this tv is often recordings will lose sound. Sometimes it's when you first go to s
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Watching U-verse TV
My experience with ATT's customer service has the been the worst I've had in my life. If there was some way to get this information to the masses I would do whatever it took. I would shout it from every rooftop if I knew I could save even one poor soul from the agony and frustration that is the ATT
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U-verse TV Account
Within 24 hours of placing a BBB complaint after a month of no resolution, my "case" was assigned to Catreal *** who works in 'the office of the president'. Below is the complaint, following about 8 unsuccessful phone calls with the front-end reps as well as with Ebony *** from the "ICU departmen
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Wireless Billing
Closed
@ATTU-verseCare @ATTCares One of my 2 wireless motorola VIP2500 STB's died completely no lights 100% dead. So attempt#1 to troubleshooting via phone app. It claims to be sending a replacement receiver and I'll get a text message when the replacement order goes through. Of course it does nothing a
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U-verse TV Equipment
Every time I chat or call to talk to a at&t customer service rep they insist that I reset my modem.I have reset my modem over 200 times since I have owned it. The service is so bad that it even drops during chat sessions with att. During chat they ask for a phone number just in case you are disconne
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U-verse TV Account
My contract with ATT was ending on June 10, 2015. I was rethinking moving on to another carrier. I spoke to a dozen of the retention folks on ATT end and they gave me a good deal of paying $124 on monthly basis. I have email evidence of the plan that was sent to me which states the same final amount
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Wireless Billing
Why is it that you value new customers more than existing customers? After a terrible 6 hour experience I was told that promotional rates would absolutely not be available as an existing customer, but yet I could cancel then sign up again and get the promotion... Seems crazy.
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AT&T Internet Plans
So I finally got my replacement wireless stb. An isb7105 + a vap2500 that replaced my vip2500+ven501. But the "new" stb 7105 keeps getting multiple a network settings has changed restart system messsages. Every day. How do I fix this? Do I need another replacement stb? Does the new wap need to be
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Watching U-verse TV
I'm wondering if anyone else is having issues with this. I've called five AT&T stores in the East Orlando area both yesterday and today. No signs of a passport arriving in stores. In fact it wasn't until the fourth store today that I even spoke to someone who had any idea what I was talking about. I
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Other Phones & Devices
I want to preface this by saying that this isn't a new issue and it has been happening for maybe 2 years now. My main issue is with online games, but it impacts other aspects of my internet experience as well. I usually play online PC games on US servers. Both US East (Virginia) and US West (Sea
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AT&T Internet Features
My KeyOne:State: MSCarrier: AT&TModel: BBB100-1Build Number: AA0750Under settings/about phone/status/sim status:Signal strength -115dBm 25 asu (this is TYPICAL)Cellular network type: LTEI'm in an area with excellent cell phone coverage and have been with AT&T for many years, through several differe
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Other Phones & Devices
I'm considering changing my channel package. When I look at the channel list comparison it does not show u100, even though it is listed as a choice on purchase site. it only shows ufamily and then u200. It does not show it on PDF view or interactive html view.Can you please send me a copy of u100
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U-verse TV Account
Toledo, Ohio My internet was shut off on 7/28 and I was instructed that I can check for updates on the outage, the update reads exactly this: "An AT&T outage has been identified in your area. We apologize for the inconvenience and are working to resolve this as soon as possible. Your services will b
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AT&T Internet Plans
I do a large amount of tech stuff myself - build my own computers, etc. I've had AT&T for about 7 months. On Aug 31 this year, my Internet went down. You guys sent me a new router. That didn't work. You guys then tried to send me a THIRD router, instead of a technician. That was obviously stupid.
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AT&T Internet Account
My experience with ATT's customer service has the been the worst I've had in my life. If there was some way to get this information to the masses I would do whatever it took. I would shout it from every rooftop if I knew I could save even one poor soul from the agony and frustration that is the ATT
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AT&T Fiber Installation
I put in a request to have my TV and WiFi service moved, and the assistance I have received from AT&T has been nothing short of abysmal. I made my request online to move services twice and it was rejected twice. Then, when I get it scheduled and the technician shows up, and says he cannot do anyth
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U-verse TV Equipment