Does a technician still need to visit if I already have a Residential Gateway from a previous installation?

Trying to post a compliment for an att technician. Where can I create a new post in the correct area?

Internet went down a week ago without warning! They sent me a new Gateway and that didn’t solve the problem, New gateway has 2 green lights at power & Wifi & 2 red lights blinking at both broadbands!! Had an appointment last Monday 8/26 to fix it, but AT&T went on strike! Had another appointment thi

Today I arrived home to find my back gate open, which I thought may have been the wind. I check my backyard and see the copper transition enclosure locking mechanism was left on my back deck and replaced. Any reason this would be done without my knowledge and left on my deck for my dog to chew on? h

I need to add another receiver to my account, but AT&T wants to charge me $49 to have some technician come to my house and hook an ethernet cable into the receiver.  I have already tested my connection with another receiver that I have.  So why would you need to send a technician?  So basically I ca

I have been supplied with the most unprofessional experience during my installation and set up issues. I have been continually promised resolve and turned around and given no assistance but to wait on a ticket to be resolved. I have been hung up on and cursed by an account rep over the phone for ask

I moved my family to Houston (Spring) in January and work from home. We started off with Xfinity because it's what we had in Florida and it was fine.  After missing 4 days of work in the first month because of internet issues and multiple technician visits, we cancelled Xfinity and switched to

I had no one show up for my installation today. I called an hour before the appointment to confirm a technician would show up because I know this never goes how you want it and the lady (Leah - they refuse to give last names) told me that I was good to go. Fast forward to 15 minutes after my 2-hour

Last Sunday, I submitted a request to move the Uverse Internet service to my new apartment. The rep at that time told me that I can immediately got Internet access after I plug in the modem. I double-checked with her and she promised it was going to be easy. However, when I moved in on Monday night.

I had a technician come out in Oct 10 to fix my connection problem with my modem. He moved the modems location and created a new phone line in my dining room for the set up. Since then, I’ve noticed cords and outlets getting very hot to the touch. Today it rained and one side of the wall with two ou

We actually have very long story with AT&T. But this is the recent one.- We moved to the new location, they came and installed everything, was great.- In few days internet was slow,  a very young guy came and kept calling me DUDE ( I know I am 20 years older than him) , he said the 1st tech did a aw

I have been a long, loyal AT&T customer in for many years who has had several AT&T technicians come in to perform some service, but my most recent experience with technician Eddie (Eduardo Araiza) has unfortunately been very unpleasant. I actually had given him an excellent survey for him after his

Ok, so I have a second tech coming out on Saturday to try and install fixed wireless internet.  The first tech said that he could not get a signal, but customer service insists that it is available at my address, and were the ones that set me up a second appointment.  My question is, what should thi

I do a large amount of tech stuff myself - build my own computers, etc. I've had AT&T for about 7 months. On Aug 31 this year, my Internet went down. You guys sent me a new router. That didn't work.  You guys then tried to send me a THIRD router, instead of a technician. That was obviously stupid.  

Just checking to see if anyone else has had this issue. I just moved into a newly built house and AT&T is the sole internet provider on my street. I had a technician at my house on August 3rd to install internet but he said he couldn't because the conduit to feed the fiber line to me house is clogge

I recently tried to set up services with AT&T Uverse as a new customer. My original appointment date was for Friday 10/30/2015 with a time window of 1-3pm. I took off work to be at my new place, however the technician never showed. Around 2:30 I called AT&T to inform them of this, and they told me t

Dear AT&T, I've been a customer for 2 years. We pay our bill on time and rarely make a peep. We've never had an issue. We enjoy your service and thats why, when we moved to our new condo, we decided to transfer service. Since our service has been installed we've had NOTHING but problems. 2 days afte

Ordered AT&T internet Service one month ago. Still not installed correctly. I have had 2 technicians come to my home to still not have the service working properly. The customer service representatives continue to schedule appointments, I have taken off work to wait on the technician and no one show

I have had a internet issue for over 60 days now, I have had 9 technicians at my house within that time frame. I call tech support have a technician come out and he is able to see my line 1 issues, the same as tech support can. The technician then orders a outside “engineer” to correct the line issu

Hello! I really want to leave positive feedback for a technician who helped me twice this week with different issues about my net connection and hardware. This technician really deserves to be praised for the way he solved my issues so quickly and how he's such a cool person who brought positive vib