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Why hasn't my device been unlocked?

I paid off my contract, submitted my unlock request and was sent a code that never worked.   I ended up just buying a new phone with my new carrier because it was such a headache trying to get a valid unlock code or anyone on the phone that knew what the problem was.   It's over a year later and I'm

Questions

 • Other Phones & Devices

521

0

0

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Internet line issues for over 60 days now

I have had a internet issue for over 60 days now, I have had 9 technicians at my house within that time frame. I call tech support have a technician come out and he is able to see my line 1 issues, the same as tech support can. The technician then orders a outside “engineer” to correct the line issu

Questions

 • AT&T Internet Equipment

307

1

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Disconnected My Services with no reasonable resolution

Here are the facts;9/3- Upgraded Internet speed to 459/7- Tech came out to connect services. Tech discovered a problem with the wire. Dispatched an engineer to repair the wire. Engineer arrived. Still a problem created a ticket to dig a split pit;but connected my services in the meantime.9/9- Att co

Questions

 • 2016

10

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Does AT&T Care about their Customers Anymore ( Long Term Customers)

Does AT&T care about their Customers anymore or how about a long term customer.   I  just spent 3 hours on the phone , spoke with 6 people and never received any customer resolution or full conversation  due to being on hold most of the time waiting to speak to a Customer Service Supervisor.  My ini

Questions

 • Wireless Account

350

2

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Software Update Issues

ATT recent Software Update on May 1, 2015 for the Samsung Galaxy S4 Android Ver: 5.0.1. WE HAVE SERIOUS ISSUES: 1: My Phone worked great before the Forced ATT Software Update2: Problems Now After this Update and I'm Not to Happy Now!3: All my Saved WiFi Hotspots will Not Connect4: My Google Chrome H

Questions

 • Samsung

939

6

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Router issues with chromecasting

I just saw This article this morning. Does anyone know if AT&T is having their vendors work on a fix for their gateways? I’ve been having the mentioned issues, both dropping devices and not letting them connect, and also constant disconnect and reconnecting, which require a gateway restart to fix, s

Questions

 • AT&T Internet Equipment

5.3K

12

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Tech Support Complaints

I ordered ATT Uverse and Internet wireless 100 when I first moved into my new apartment June 4, 2018. After installation, I discovered that my internet speeds were similar to dial up speeds. My speed tests at speedtest.net were about 20-30 mps download. I contacted tech support who informed me that

Questions

 • AT&T Internet Equipment

137

1

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Cannot Access the Phone Portal

I have been unable to access the Phone Portal on ATT.com. I've spent several hours of my own time and another two and a half either with a Chat tech or on the phone and neither is able to understand that I am not seeing the pages they were. I have been building and working with computers since the C

Questions

 • AT&T Phone Features

65

1

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Voicemail says call cannot be completed as dialed; tech and advanced tech failed 5 times to fix.

Voicemail says call cannot be completed as dialed; tech support and advanced tech support failed 5 times to fix it.SAMSUNG-SMJ372A

Questions

 • Samsung

2.8K

1

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Joined at&t yesterday and its already NOT WORKING.

Got my at&t  u-verse hooked up yesterday. I was super excited to go onto On Demand had catch up on my favourite shows that I have been missing for the past few weeks. I checked Once Upon A Time...episode one didnt working and nither did episode two. Thought it was just that series. I checked Gotham.

Questions

 • U-verse TV Account

1.2K

4

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No Signal-HTC VX

Is anyone else having trouble with getting a signal on their HTC VX? For months my phone would randomly lose signal but for the last couple of days, it has not had any signal at all. I've tried to troubleshoot it according to the information provided on the AT&T website but it has not made any diffe

Questions

 • Other Phones & Devices

419

3

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Internet Connectivity Failure

Over the last 90 days one of my VDSL lines started to go down and the second one taking errors. AT&T dispatched 5 different techs. Every one required a one or two hour session with a tech support agent on the telephone explaining what the previous one had done. They kept little or no notes of the pr

Questions

 • AT&T Internet Installation

125

1

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Issue with outside wiring, not getting fixed. Please Help!

I am writing this post on behalf of my parents. They have U-Verse TV, Internet, and land phone. They have had U-Verse for about 3 years. Since they got it, they have had issues with the service dropping for short periods of time, randomly, at least once every week or 2. They have had service techs c

Questions

 • Watching U-verse TV

463

6

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upgraded iphone 6 and my sim I entered was wrong now I need the puk code been a headache anyone code

upgraded iphone 6 and my sim I entered was wrong now I need the puk code been a headache anyone have the  codes at & t chat is 15 minutes wait I have had the phone over 2 years and cant dial really need help cause its my only phone thanks  !!

Questions

 • Apple

642

1

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HELP! I'M STUCK IN A REBOOT LOOP! 5 MINUTES FROM GRABBING THE BOX AND THROWING IT IN THE POOL!!!

I've called TWICE!FIRST GUY HUNG UP ON ME!Second guy tells me I'm stuck in a reboot loop but didn't get to tell me how to fix it because I unplugged the box (like he told me to) and it turned off everything.IT'S STILL STUCK IN A REBOOT LOOP!ALL I WANT TO DO IS FINISH WATCHING ICE ROAD TRUCKERS!SOMEO

Questions

 • U-verse TV Equipment

470

1

0

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No device on network can access Spotify (website or app)

This has been driving me nuts all night!  No computer, phone or game console connected to my network can access spotify. No trouble on any other sites. Things I've tried-  Multiple Re-Installs of the app- Multiple reboots of the computers/router- Ipconfig /flushdns (also /release /renew)- Lots of ot

Questions

 • AT&T Internet Features

189

3

0

0

No wires, and no support to match

My wireless connection on my PC keeps cutting out and the only way to get it work again is to disconnect and then re-connect the USB wireless receiver. When I called support (or lack thereof) the tech told me they don't support that USB device they gave me, and I should just buy a new one.  Al

Questions

 • AT&T Internet Features

210

4

0

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Absolutely Great Service...FINALLY

We had high speed internet installed on 1/19.  On 1/20 the line "errors" started. By 1/30 I was getting 502 errors in one 24 hour period, and needless to say, no internet.  Called Tech support on 1/28 when internet simply would not connect at all.  Went through their very painful, long "troubleshoot

Questions

 • AT&T Internet Account

188

1

0

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All Around At&t nightmare...

Ill just start from the beginning. A little over 1 Year ago we heard the at&t fiber was going to be installed in our neighborhood. My wife and I got excited so we decided to switch from Comcast to U-verse. The at&t team and a 3rd party contractor started operations in our subdivision to start instal

Questions

 • AT&T Internet Equipment

120

1

0

0

Can't receive texts from other other phones on plan

I recently changed my wireless number. Ever since then the other 2 phones on my plan are unable to send me texts. I've factory reset, completely deleted contact info, and text and call history out of the other phones. And had customer support sent signals to each phone and do a text check. Everythin

Questions

 • Android

131

1

0

0

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