Missed Appointment / Where is my tech?   Tips to avoid missed appointments with a U-verse technician   Late technician arrivals, No show from a U-verse technician, and meeting appointment commitments are a serious matter to us. The last thing we want

I have been trying to get someone to come to my home and repair a line going into my house that has been cut. Its a fiber line for internet. I called 3 times and an appointment has not been made. What do I have to do to get a someone to come repair this line. I just got my service less than a month

Have DIRECTV Service? Have U-verse service? Have an appointment? If you need to check, change or cancel your appointment, check out our appointment articles below.   DIRECTV   U-verse   Our teams do attempt to give our members the soonest appointment available. Sometimes those

Does a technician still need to visit if I already have a Residential Gateway from a previous installation?

I understand att internet does not service my area. Ive have had 4 different agents tell me that they can come and have a tech come and install the lines, bury them underground and install in my home. And apparently do it for free! But allllll of a sudden the answers want to change and I get placed

I've been having issues with the internet for one of my tenants (whose lease provides that the landlord furnishes internet) lately and called AT&T for a tech to show up.  I took off from work early because they told me that the tech would be there between 4PM and 8PM PST. It's 8:30PM now and there i

I just saw This article this morning. Does anyone know if AT&T is having their vendors work on a fix for their gateways? I’ve been having the mentioned issues, both dropping devices and not letting them connect, and also constant disconnect and reconnecting, which require a gateway restart to fix, s

I had set up a technician to come out to my house to swap out my modem and begin new service terms. The "tech" whose name is Jairo Morales chose to leave when asked to wait for 3 minutes while i had a neighbor head over to let him in. He let me know over the phone he would wait but when i called bac

https://twitter.com/uskasa84/status/1106399377470308353 What's taking so long for my move order? I should have to request only one move order for one move.

I apologize for the lengthy post but this seems like the only place I could possibly write out this mouth full of an ordeal.  About two months ago, for whatever reason, our internet went down at the same time every night and came back on the same time every morning. We were on a wild goose chase of

I was looking over my usage details and my texts with one specific number is not showing up. Every other number shows all of the text details (number and time) but not this one number. Of course it's the number I need the documentation on! Other texts are with iPhones and androids and they all show

Ok, so I have a second tech coming out on Saturday to try and install fixed wireless internet.  The first tech said that he could not get a signal, but customer service insists that it is available at my address, and were the ones that set me up a second appointment.  My question is, what should thi

As title says, every day I experience at least 1 internet drop. I have ATT UVERSE. I am usually able to fix it by resetting the router after about 10 minutes but when I try to troubleshoot on the app it always just tells me I need a tech to be dispatched..I have had 2 techs come, first time they rep

We were having some spotty internet so we set up for a service call. The appointment was set between 12:00-4:00 pm on 7/11. We finally called about 4:45 wondering what happened. I had to take a half day off work just to be there. They said they would get in touch with the repairman and we would here

i hope im posting this in the right forum. AT&T, not too long ago i got off an online chat with one of your tech support guys, named Aaron. i messaged him needing help transfering data from my iphone 4s to the 5s after recently purchasing the 5s. i got an email from AT&T saying to download the mobil

****** Pay close attention to calculations and money lost dealing with ATT Uverse.*****   Hello.  I am a new customer.  On 10/28/2015, I took off of work because I had an install date for Uverse 1Gbps Internet at 9am to 11am.  I received a reminder text two days prior and the day of the install.  Ho

My (2) wireless receivers and (1) hard wired receiver only work when the main DVR is unplugged. As soon as i plug in the main DVR, all three receivers start to reboot continuously. The tech that came over said I had a grounding problem which was a lie because I just had my house grounded not even 1

My DSL tech called me on my cell phone AFTER leaving the house to advise me that I longer had a landline , it had been "disconnected".  When I ordered new DSL service I was never told that getting internet would lead to losing my MOST essential landline.  I also noticed that the physical wire to the

I am using Cricket which uses ATT but did alot of readin across the networks and it seems that its the was ATT is treating the IMEI number or device itself across the network.     I cant seem to get LTE working, when the BANDS are supported and there is 4g in my area threw Cricket.    Is it possible

Hello, i have a question for you all today. A tech just finished setting up service at a friends house and said "The NVG510 modem will not work on 6MBPS service, instead it would be reduced to 2MBPS." I wanted to by the NVG510 to get rid of the $7 a month charge. The modem AT&T gave us is the NVG589