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Valued Customer? The Importance of Customer Retention

I just wanted to spend some time sharing with the community my recent experience with AT&T's Customer Service. A couple days ago I realized I was being charged $238 for 12 MB of international data roaming services. It happened I had turned my phone on for a few minutes to text my sister and make sur

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Switching Carriers - How much will AT&T charge me?

I'm planning on switching to carriers tomorrow since I can no longer keep up with the increasing price of my Grandfathered Unlimited plan. My current billing layout is as follows:Billing Cycle: Feb 7 - Mar 6, 2017Billing Payment Date: March 27, 2017 (Today)So my bill payment due today, the 27th, is

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AT&T consistently lies about prorating your final bill

If you landed here, I’m sorry this happened to you too. But there will be consequences. I now have several consented recordings for evidence, and will post on YouTube with a link here soon. if you end your agreement within a billing cycle YOUR FINAL BILL IS NOT PRORATED DESPITE WHAT WHEY SAY ON THE

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