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Poor Service/Data in RI/Ma

Recently I've noticed a significant decline in AT&T's coverage to the point that where I normally receive 4 bars of LTE I am getting 4 bars of 4G.  With the 4G, data transfer rates are unbearable to non-existent.  Some days are worse than others, but for the most part this is fairly constituent.   I

Questions

 • Network Coverage

66

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Goodbye AT&T

After 15 years, from AT&T Wireless Service to Cingular to AT&T Mobility, I've finally moved on. There were ups and downs along the way, but who doesn't have these? But it really got frustrating when I got my teen daughter international service for her trip to China and she couldn't get connected. An

Questions

 • Wireless Account

342

2

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Understanding my bill after switching to unlimited &more

So I signed up for an unlimited plan advertised at $145 per line (w/ autopay, paperless) after being on a pretty ancient 10gb plan. After multiple conversations with both sales and loyalty departments, we both confirmed that switching to this plan would be less or equal to my current plan (~$215/mon

Questions

 • Wireless Billing

523

3

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Move Email account from old ATT account to a new account

I previously had an older email account that I've used for years on my parents ATT internet plan, however I recently got my own ATT cell plan which allows me to have an ATT email address.  Rather than start a new account, I want to move my current email to my new account and remove it from my parent

Questions

 • AT&T Internet Email & Security

123

3

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Horrible Coverage in my Area while paying way too much for phones no one can use

AT&T service used to be great where I live, but now, I can barely get a signal with any of the phones on my account. Over the 5-6 years that I have had AT&T, we have had amazing coverage and have been very happy with them; however, over the past year, the coverage has disappeared almost completely w

Questions

 • Wireless Account

205

3

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Where are my Visa Rewards Cards?

When I had my Directv services installed on 8/7/2017, two individuals showed up from AT&T as well. They stated they were part of a new team that helps customers bundle services. They were offering this fantastic deal on wireless service. I would get unlimited service, new Samsung 8 Plus for each lin

Questions

 • Wireless Account

433

10

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Switching Carriers - How much will AT&T charge me?

I'm planning on switching to carriers tomorrow since I can no longer keep up with the increasing price of my Grandfathered Unlimited plan. My current billing layout is as follows:Billing Cycle: Feb 7 - Mar 6, 2017Billing Payment Date: March 27, 2017 (Today)So my bill payment due today, the 27th, is

Questions

 • Wireless Billing

3.8K

13

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What carriers are my phone compatible with?

My phone is an LG Xpression and currently I'm with AT&T, whom I got the phone from in the first place. My plan has become too expensive and I'm considering switching to a different carrier with a cheaper plan, but I want to keep my phone and my number. This is non-negotiable. So I'd like to know wha

Questions

 • Other Phones & Devices

828

2

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Closed

Switching to Cricket

I have received my Sim card in the mail.  Is there anything I need to do w/ ATT before I just switch over?   I will back up my iphone before putting in the  new Sim Card but will I lose anything or will anything not work the same?   Will I be able to still talk adn surf?   (I do that quite often)  

Questions

 • Wireless Account

7.8K

5

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BYOP Device Selection

I have spent hours and hours looking for 4g-LTE compatible GSM phones to use on At&t network because i was under the impression that At&t and so many more devices to choose from then Verizon.  From what i am gathering there isnt hardly anything else out there that gets LTE coverage in the US then Ve

Questions

 • Phone & Device Upgrades

624

9

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Switching from paid to free ATT email

Paying for an ATT dialup and email  account since forever. Moved to an area where  ATT does not provide Internet DSL service. I would like to continue using my existing ATT email address and changing to FREE ATT/YAHOO.  Is this possible or do I have to change my primary Address?

Questions

 • AT&T Internet Email & Security

534

1

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Trying to undesrtand why I got denied reimbursement for switching to ATT from Sprint.

I submitted all the documents and I thought everything was correct.  I received a letter in the mail from ATT saying that my submission was denied because there was no ETF or EIP on the bill.  Upon looking at my final sprint bill, all I could find was a "Total Lease Amount Due" for the phones that I

Questions

 • Wireless Billing

65

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Accepted Solution

Official Solution

Closed

Bring TVGN (now Pop TV) to Uverse!

Can we please bring the new PopTV to Uverse soon. Every other TV provider in the 53037 area are going to carry it and I might switch if Uverse doesn't get it!

Questions

 • Watching U-verse TV

39.1K

19

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Accepted Solution

Official Solution

Recent issues with Switching from LTE to 4G and back on iPhone 7 iOS 11.4.1

So both my wife and I, both owning iPhone 7's on iOS 11.4.1 are having issues with switching from LTE to 4G and back. I believe this should be happening automatically but it does not.  This has been happening for the last few months for me. This was also occurring while on a trip to California. I li

Questions

 • Network Coverage

2K

5

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