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COMPLAINT UNSATISFACTORY SERVICE SUPPORT SALES & MORE Im done with AT&T I'M GOING BACK TO SPRINT!

From day one I've had issues both online and offline , with staff, stores , support, everyone and anyone really, no one ever gives me a straight anwser on anything, all of a sudden I can make in app order Google play purchases via bill my at&t account called support they were no help they said t

Questions

 • Wireless Account

889

12

0

0

Prepaid plan Activation Problem

So I am currently in the process of switching both phones and companies from straight talk to AT&T.  Im going from a galaxy luna pro to a note8 that has been used for AT&T service before.  I bought the bring your own sim kit and 45$ prepaid plan which arrived a few days ago.  I put the sim in and fo

Questions

 • Plans & Features

424

1

0

0

Switching From Verizon to AT&T

Hello there! I am a current Verizon customer, however I have learned that Verizon will not be carrying the Microsft Lumia 950/XL and that AT&T will. Naturally, due to this I would love to switch to your company. I was wondering if there are any special offers for switching from another carrier. Than

Questions

 • Wireless Account

290

2

0

0

Bait and Switch

I had Internet and phone service through Uverse, and tv with Directv. I call att customer support to find out what kind of bundle price I could get by adding tv to Uverse. The Customer Service person asked what I was paying Directv and then stated I could get a Phone , TV, and Internet bundle for $1

Questions

 • U-verse TV Account

1.6K

18

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Sad day for a 12 year old

My 12 year old son wanted and iPhone 5s. What a great opportunity for a life lesson! I told him he has to do a job and earn the money to pay for the phone and it's monthly costs.    He agreed and was proud of his work and looked forward to owning his very first iPhone, worked and paid with his own m

Questions

 • Wireless Billing

491

11

0

0

Issue with Buy-Out Promo - Verizon to AT&T

Hello, I switched from Verizon to AT&T in early August. AT&T gave me I believe $120 each for the 2 phones I had that were still on a payment through Verizon. I received my bill from Verizon with the charges on it, with me owing $360/phone. I submitted the bill to AT&T and it was rejected with not ha

Questions

 • Wireless Billing

694

3

0

0

Speed tests are normal but my actual download speed is significantly slower

I just switched to ATT Internet 75 and my speed tests show normal, but when i try downloading a file or game it is way slower. I tried using a different computer and Ethernet cable but I got the same results every time. I restarted both computers and the ATT modem, yet nothing changed. Then I tried

Questions

 • AT&T Internet Features

241

2

0

0

Salesman cheated me

So I upgraded my internet and got a call from a type of door-to-door salesman and he was offering me a huge deal to switch my phone carrier service provider to at&t and the deals he told me in person seemed so good to be true and even after I told him that my past experiences with all cellphone carr

Questions

 • Phone & Device Upgrades

236

1

0

0

Active wired or wireless TV receivers reduce Internet download by 5 Mbit / second ?

Is this to be expected with ATT Uverse Internet? I had Uverse installed a few days ago:Video quality exceeds the quality of SuddenLink ( Good! )Internet download speeds are *much* slower than SuddenLink's solid 50 Mbit / second ( This is expected )Each active TV receiver reduces Internet download by

Questions

 • AT&T Internet Equipment

1.4K

5

0

0

Can I run the Uverse TV through a router configured as an access point

I had Uverse installed a couple months ago.  The Uverse modem is connected in my office at one end of the house.  One ethernet port on it is conntected to my network via that room's ethernet wall jack.  I have a centrally located 10/100 switch that distributes ethernet to many rooms in the house.  A

Questions

 • U-verse TV Equipment

1.7K

2

0

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Do it yourself sim card swap

Ok i was wondering if there was anyway you could switch a previous account to another Sim card without going into the store. I dropped my phone in the lake and wasn't able to recover anything so i bought another phone and it came with a Sim card to activate but i need my old number because i use my

Questions

 • Other Phones & Devices

1.2K

1

0

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Wire Routing

I am planning on installing the CAT5e cable before my u-verse install and would like to confirm the correct routing. My setup will be for 4 TVs (3 wired and 1 wireless), DVR, Wi-Fi and 4 wired PCs. This is what I assume will be needed.  I will be using Cat5e cable (1) Cat5e cable from the NID to the

Questions

 • U-verse TV Equipment

883

13

0

0

Switch from uverse to DirectTVNow

I very much miss being able to stream to my PC/Laptop. If I switch from uverse to direct tv now (or whatever it's called these days) and keep my AT&T internet 100, will I have to pay additional for unlimited data?  My fear is that once we begin streaming TV we will quickly go over the limit. We have

Questions

 • Watching U-verse TV

95

0

0

0

How long does it take to get your credit from switching?!

I’ve submitted my last Verizon bill and went through the process of switching over since early June and have yet to see a credit to my account or a prepaid credit card for completing the switch. I keep checking the status and it says “pending” it’s been well over a month. How long does it normally t

Questions

 • Phone & Device Upgrades

345

3

0

0

New phone - extra charge

While ordering new phone - sales rep from ATT (web chat) told me my bill wouldn't change at all. Final bill remains same as of current bill for future as well except tax. So i went ahead and placed the order of new phone and paid 740$ appx on that day.  After receiving the phone, I again contacted t

Questions

 • Wireless Billing

2.9K

13

0

0

Horrible customer service as a new customer coming from Sprint

I've switched to AT&T after having Sprint for 6 years. A sales person came to my home on 6/13 and informed me of the quality of AT&T and promotional deals. I placed my order at home with Mac Blank and was told I'd receive the phones by Father's Day. Then, after waiting 3 days the phones did not ship

Questions

 • Wireless Billing

79

1

0

0

switching from a text phone to a smart phone different size sim

I have a pantech reneu a friend is selling me a LG Phoenix 2 go phone that he no longer needs / uses - never activated (long story) .the spec says I have a micro Sim and new phone is nano.   Will I be charged to switch, he says there is sim in box. also any issue since I have plan & this is a go pho

Questions

 • Phone & Device Upgrades

153

2

0

0

Prepaid to Contract

I got a prepaid AT&T cell phone in November of last year and it's already messing up. We decided not to get the insurance/warranty on it. And I was wondering if I could change my plan from prepaid (that's on my husband's account) to a contract plan? That way I can get a new and better phone.

Questions

 • Phone & Device Upgrades

191

3

0

0

After 15 years of service...

I am absolutely livid. I'm currently on hold- call timer at 1.5 hours, and this is my 5th phone call. We bought phones through a buy one, get one promotion. We were told to wait 2-3 billing cycles to start receiving the credit. Well, that was October. I called in December, in January, in April, and

Questions

 • Wireless Billing

440

8

0

0

Digital Life - I want to cancel every att service I use after this - feels like a scam

I've used AT&T services my entire adult life.  I've paid my bills and honored my commitments with every agreement.  I was offered a 'Smart Security' promotional offer and accepted it.  The technician came out, offered me additional equipment and told me he could get the equipment charge waived if I

Questions

 • Billing & Payments

592

4

0

0

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