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WHY CONTINUE CHARGING ME!
I understand I have to pay the monthly charge for the device I signed the 30 month installment loan for HOWEVER I was told several times by your employees that I would not be charged the $50 a month to have service on the device i suspended service for a year ago! And yet here we are a year later an
Questions
• Wireless Billing
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Is anyone with an iPhone 12 getting 5g?
I have a new iPhone 12 and I’ve been working with AT&T since Saturday. I am on the correct plan, we’ve tried switching Sim cards and other troubleshooting, but we cannot get the 5G service to work. Is anyone else with an iPhone 12 successfully getting 5G service?
Questions
• Network Coverage
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Can I get a week extension, due to COVID-19?
I haven’t work because I was hospitalized with Covid-19 since august 10th. Im asking for a week extension
Questions
• Wireless Account
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Prepaid minute card
I purchased a new airtime card and the cashier said she added the minutes to my phone for me but there not on my phone what can I do I still have my receipt
Questions
• More AT&T PREPAID Discussions
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Recover Deleted Text Messages?
Is it possible to recover deleted Text Messages? My iCloud failed after upgrade.
Questions
• Apple
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Samsung Galaxy Watch - QR Code ??
I was given a new Samsung Galaxy Watch (R805U/R815U) that was ordered directly from Samsung. How do I obtain the QR code for activation on my AT&T postpaid account? Much thanks.
Questions
• Wearables
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Text message logs
Hello- I made did not know that iCloud would save text messages and did not have text saved to the Cloud in settings. I have all the texts for the last year in the phone but because of a legal issue I need to have some them printed out. I can access all texts information (time/date) in my logs in my
Questions
• Data & Messaging Features, Internet Tethering
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AT&T Unlimited Plus Prepaid for iPhone 12?
Currently leaving a former family plan to open a new line for myself when my iPhone 12 comes in next week. I have been looking at various carriers, with AT&T striking my eye the most. For $50 on AutoPay though, it seems a little too good to be true. What is the priority high speed data cap? Is 5
Questions
• Plans & Features
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Can't get help on bill
I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc. We have only used wifi (and things like Line and Whatsapp). My bill includes international charges. I cannot get a hold of customer service, when we try chat (which I did 1
Questions
• Wireless Billing
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Nokia 8.3 5G compatibility
I am an existing customer and need to know if I can switch to a Nokia 8.3 5G phone. Will it work, can I just swap the SIM card?
Questions
• Android
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Cannot access AT&T Support or Support Chat anywhere
I have some billing questions regarding my new AT&T Samsung Galaxy S10+, but I cannot figure out how to get access to AT&T's support chat. It used to be right on the bottom of AT&T's page, and in the corner of the AT&T Premier page. Now I just get an endless loop of useless support articles and no h
Questions
• Wireless Account
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Need a supervisor to fix problem with activation
I upgraded 4 phones over the phone, was told they should be sent out in about a week. Get update telling me my line wouldn’t have new phone sent for 6weeks, which I can’t wait that long as my current phone is broken. I called in to change my selection to something available now, but was reassured th
Questions
• Phone & Device Upgrades
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Got phone from grandpa, it's carrier locked to AT&T but I'm not AT&T, he passed away, I don't know what to do
My grandpa bought a new iPhone XR but passed away not long after, he gifted me the phone right before he died. This phone is literally the last thing I ever got from him. The thing is, I'm not an AT&T customer and the phone is locked to AT&T. No one has access to his account so I don't know
Questions
• Apple
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Technician visit required for static IP order?
Why is it required to have a technician visit scheduled for what would ultimately amount to providing me with a list of numbers to use for the static IP block I've ordered? It doesn't make a whole lot of sense and the two customer service representatives I've spoken to didn't understand my question
Questions
• AT&T Fiber Equipment
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macOS Big Sur Issues with AT&T Internet Security Suite - Need McAfee Version 4.10
This is a problem that AT&T should address immediately. Updating macOS to the newly released Big Sur has rendered AT&T Internet Security Suite incompatible. The main issue is that AT&T is not offering version 4.10 which is available and that McAfee states as the fixed/compatible secur
Questions
• AT&T Internet Security
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Unlock an old 3G phone to avoid it being just a paper weight
I currently live as a missionary in Guatemala but grew up in the US and have many friends and family there. My cousin in the US gave his brother here in Guatemala an old Pantech P8000 which is a 3G (not 4G) phone. It was a used phone when he bought it but it still works....But not in the US anymore
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• Other Phones & Devices
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Stingray Karaoke remove from bill
There is no easy way to cancel Stingray Karaoke on my account. Please advise on how to do so.
Questions
• U-verse TV Account
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5g included on all unlimited plans
I recently upgraded my phone to note 20 ultra 5G, knowing that I will experience the 5g, i was told 5g was included on all the unlimited plans, but since my plan was the old unlimited plus it didnt include 5g, customer service suggested to change my plan and have to add extra 30 a month more to have
Questions
• Account Features
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Haven’t had cell service for two days
My family hasn’t had cell service for two days. We can’t call AT&T’s customer service to see what is going on, because we have zero bars. Their website claims that there aren’t any outages the area. But I have talked to multiple customers and they have been without service as well. Not su
Questions
• Network Coverage
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Are there AT&T stores in India?
I am trying to order a new phone on my corporate business account but have it picked up at an AT&T store in India. Is that possible?
Questions
• Account Features