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No instruction for sending back iPhone 12 Pro Max Trade-In
I bought an iPhone 12 Pro Max online and selected to trade in my iPhone Xs Max (which I’ve paid off) for $700.00 credit. However, there were no instructions provided in the confirmation email, in the box in which the new phone was shipped, and no mention of the credit or my old phone in my account.
Questions
• Wireless Account
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Lost my phone, need to switch service to "new" phone - not data
So I lost my iphone a week ago, but my roommate gave me his old iphone. I have transferred all of my data (apps, contacts, passwords etc.) over to the new phone. My problem is that I cannot figure out how to switch my actual service over to the new phone so that I can access my cellular data, mak
Questions
• Apple
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What is the difference in Protech for 4Fee and Protect Advantage Insurance for 4 Premium
These are on my bill and an extra $40 for both of these services
Questions
• Wireless Billing
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International prepaid plan
I am in Panamá and am unable to connect to any towers or use my phone! I have purchased the international plan. Can someone please help me
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• Plans & Features
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Disabled iphone with wrong password
Where or how do I get my iPhone to work again after being disabled from wrong password put in to many times, I have no computer.?
Questions
• Apple
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Using Prepaid Account Balance as Payment
I am an account owner/holder for a multi-line account that costs a total of $50 a month. My payment is due today and I do not have Autopay activated. I currently have an account balance of $53.50 which I would like to use as payment. When I signed into my account to make a payment, it says payment d
Questions
• Account & Usage
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Can’t make or receive calls after SIM card change
I got my SIM card changed yesterday on my iPhone 8 and I can text but I can’t make or receive calls. When I dial any number it automatically says call failed. What should I do?
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• Apple
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What screw driver to remove DLC-200C?
What type screwdriver do I need to remove. I’ve tried several types to no avail. P
Questions
• Learn
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AT&T is now charging for spam blocking that it used to include for free?
I recently upgraded my phone and now AT&T wants to charge me $3.99 a month for an "advanced" version of its Call Blocker feature. (Edited per community guidelines)? Before "upgrading," I had the option to permanently block a number as soon as I hung up. Now, to reach the "Block Caller" setting,
Questions
• Device Features
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Upgrade from prepaid to regular
I would like to Upgrade from prepaid to regular
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• More AT&T PREPAID Discussions
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Will AutoPay charge my new card or both my new and previous card on file?
I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.
Questions
• Wireless Billing
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Download speed capped at less than 10% of upload
I have ATT fiber (1 Gbps) with a Pace 5268ac router. But when I connect a mesh network the download speed is capped at 70 maps while the upload speed is at 940 maps. The is measure from the mesh built in speed test. This happened with both Deco and Orbi mesh networks. The mesh routers were plugg
Questions
• AT&T Fiber Equipment
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Amazon Alexa - NumberSync Calls Dropping
Hello, We have successfully set up NumberSync and ATT calling on an Amazon Alexa device. We can make phone calls, receive phone calls, etc. The issues is that after 30 seconds to 3 minutes, the call just drops randomly, and this happens consistently with every call. So there seems to be some sort o
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• Other Phones & Devices
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Why do I have to return my router for a new one?
I recently moved. AT&T had a set up kit delivered to me and sent me an email saying I have until the 21st to return my old router. Thing is, the "set up" kit was nothing but wires. No problem - I set up my old router in my new apartment. I called customer service because I didn't know why I
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• AT&T Internet Equipment
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New AT&T Fiber Install/Billing Questions
Just signed up for the introductory 12-month offer to AT&T Fiber. A couple of quick questions. There is no way to Ethernet wire directly from the ONT Terminal to my own third-party router (ASUS RT-AC68U), as the ONT Terminal needs to communicate with an AT&T Device (like the Arris BGW210-700) to man
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• AT&T Fiber Installation
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My device has no option to reset my voicemail password
my device has no option to reset my voicemail password
Questions
• Android
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WHY CONTINUE CHARGING ME!
I understand I have to pay the monthly charge for the device I signed the 30 month installment loan for HOWEVER I was told several times by your employees that I would not be charged the $50 a month to have service on the device i suspended service for a year ago! And yet here we are a year later an
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• Wireless Billing
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Is anyone with an iPhone 12 getting 5g?
I have a new iPhone 12 and I’ve been working with AT&T since Saturday. I am on the correct plan, we’ve tried switching Sim cards and other troubleshooting, but we cannot get the 5G service to work. Is anyone else with an iPhone 12 successfully getting 5G service?
Questions
• Network Coverage
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Can I get a week extension, due to COVID-19?
I haven’t work because I was hospitalized with Covid-19 since august 10th. Im asking for a week extension
Questions
• Wireless Account
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Samsung Galaxy Watch - QR Code ??
I was given a new Samsung Galaxy Watch (R805U/R815U) that was ordered directly from Samsung. How do I obtain the QR code for activation on my AT&T postpaid account? Much thanks.
Questions
• Wearables