Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (20.5K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

outlook 2019 stopped working,

outlook 2019 stopped working, Keeps asking for password. Same password used Web Email and Att Account, no issues.  Outlook 2019 on computer worked fine up to Thursday 26 May.  Pa

Questions

98

1

0

Accepted Solution

Official Solution

Alcatel_5044R YAMUAM0 multitouch bug

The multitouch does not work correctly, when I use two fingers vertically, that is, one up and the other down, it works, but when I do it horizontally aligned, since I have the option to show touches, you could notice that the small balls move quickly towards the center of the fingers and they becom

Questions

30

1

0

Accepted Solution

Official Solution

Cannot access AT&T Support or Support Chat anywhere

I have some billing questions regarding my new AT&T Samsung Galaxy S10+, but I cannot figure out how to get access to AT&T's support chat. It used to be right on the bottom of AT&T's page, and in the corner of the AT&T Premier page. Now I just get an endless loop of useless support articles and no h

Questions

1.2K

8

0

0

Accepted Solution

Official Solution

iPhone 12 Pro Max trade in deal valid with T-mobile phone??

Mom had old iPhone 7 128 black that shows value of $350 when plugged into the tool on myAtt app. The IMEI is still locked by t-mobile. My mom still has T-Mobile so they don’t want to unlock. I am not adding a line, I plan to use the trade in value to upgrade current device.  is the trade in

Questions

267

2

0

Accepted Solution

Official Solution

I'm outside the U.S. I need to recover prepaid account password, but it seems like there's no sending SMS when I'm out of the US

Hi! I'm trying to access my prepaid account to pay my bill, but I'm not succeeding. It's been about four months I've been in another country, but I was able to access my account and pay my bill normally. However, this July, it is not working and I believe that the problem is in the password, because

Questions

32

1

0

Accepted Solution

Official Solution

Is something being blocked?

Hi, This week I recently switched to AT&T Fiber as my internet provider. I've noticed that there are some things that appear to be slow or failing, which wasn't happening before.   For example, I've had my Facebook timeout when trying to make a post that had a small ohio e which neede

Questions

206

4

0

Accepted Solution

Official Solution

Unable to access phone

After software update, noticed new features and was browsing through and made change to what I think was Smart Screen where it tells you with a voice what each thing is on the screen or any button you touch. Now that is all it does and will not take my pin to gain access to the phone. I do not know

Questions

173

2

0

Accepted Solution

Official Solution

I recently bought a unlocked device, but can't use At&t data

I recently bought a unlocked device, but can't  use At&t data. It is a Samsung note 20 Ultra 5G

Questions

127

1

0

Accepted Solution

Official Solution

Codes on text history in billing

code 77258 what’s it mean I have seen this and want to know is someone hacking my acct??

Questions

169

1

0

Accepted Solution

Official Solution

February Network Changes and ETF for BYOP

I am fairly new to ATT. I am only in my second month of service. I did not get a phone from ATT when I switched. I bought a new phone at full retail from Best Buy, as I prefer my device be unlocked and fully owned and free to do as I wish with it. Old habits. My previous phone was not compatib

Questions

538

12

Accepted Solution

Official Solution

Wifi texting and calling

Will calls and text made over wifi with cellular service off show up on my bill or call/text log?

Questions

99

1

0

Accepted Solution

Official Solution

Can I upgrade my sim card but keep the same number?

I currently have a galaxy s21, it supports 5g but my current sim card does not. Is it possible to just upgrade to a newer sim card that supports 5g and keep the same number?

Questions

54

1

0

Accepted Solution

Official Solution

What should I do?

I recently paid for an iPhone 11 off the internet. I tried to take it to my carrier and they informed me that the phone is an AT&T device. I am a sprint customer..what should I do

Questions

123

10

0

Accepted Solution

Official Solution

Cellular data issues

Hello, are there any issues in 52402 zip code area? Cellular data is turned on, but is very very slow, almost non-available. Thanks

Questions

139

1

0

Accepted Solution

Official Solution

blocking numbers on phones on your att app

How can I block a number on a phone that is on my plan with the App

Questions

45

1

0

Accepted Solution

Official Solution

att.com/getstarted failing miserably

So I bought a phone from the apple store. got a SIM from ATT.  I go to /getstarted because "getting started is easy!" according to the card that came with my SIM. On that website it incorrectly lists my IMEI.  How would it know, I bought the phone from Apple.  There is no way to e

Questions

579

1

Accepted Solution

Official Solution

How can I turn the ringtone off from a Name I have saved under several unwanted callers?

I Constantly get calls from the same Company but calling me with a different Number and Area Code sometimes several times a day at different hours also. I Do Not Want to use the Phone Call Blocker At&t has because I don't want to pay for it and it blocks All calls even Important calls I do want

Questions

56

2

0

Accepted Solution

Official Solution

Frozen iPhone 13 Pro Max

My iPhone 13 is Frozen so I can't turn it off nor answer calls Please I am desperate

Questions

98

1

0

Accepted Solution

Official Solution

locked voicemail

how do i unlock my voicemail.

Questions

58

1

0

Accepted Solution

Official Solution

How do I bring over my old phone number?

What is the process so that I may bring my old number with me from my old carrier?

Questions

80

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.