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Can I get a week extension, due to COVID-19?

I haven’t work because I was hospitalized with Covid-19 since august 10th. Im asking for a week extension

Questions

69

2

0

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Installment placed on a currently owned phone.

How can the owner of an AT&T account place an installment plan on a phone that is owned outright?

Questions

61

3

0

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Failure to easily obtain prepaid phone bill info

I need my phone bill for my pre-paid cell phone that clearly states my name, address, #, today's date and the AT&T logo all in one. It is easier for post paid users to get this information, why is it so hard to get mine? I have been a loyal customer for almost 5 years now and all I simply need i

Questions

82

2

0

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Complaint Against Alliance Inc., for AT&T

Greetings, I understand Alliance, Inc., is licensed company that sells AT&T products and services. However, I experienced the worst possible customer service from an Alliance employee, that resulted in the complete dismantling of my account information and removal of my wireless plan (a grandfa

Questions

60

2

0

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What is the difference in Protech for 4Fee and Protect Advantage Insurance for 4 Premium

These are on my bill and an extra $40 for both of these services

Questions

3.6K

4

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Improving speed with NVG 510

I have run the speed tests, done all of the tips for improving my speed, and it is still in the 6/.7 range. The last tips to try are to add a Wi-Fi extender and/or new modem. I am in a small apartment and do not have any dead spots. Is there an extender that is compatible with this modem? If so

Questions

673

8

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Bridge mode for 2Wire5268AC

Need help putting my unit into bridge mode so I can best use TP link Deco Mesh network. Also have Wireless Access Point unit attached to the 2wire unit that the ATT tech attached when he added another tv to our system.  I have no laptops that can connect directly to the router via network cab

Questions

226

1

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unlock carrier lock

Hello dear, please help me to unlock my iPhone as I contacted Apple support and confirmed that my iPhone locked by your side as I live in different country. [Personal IMEI Information Removed] my contact email: [email scrubbed]

Questions

471

11

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Is anyone with an iPhone 12 getting 5g?

I have a new iPhone 12 and I’ve been working with AT&T since Saturday. I am on the correct plan, we’ve tried switching Sim cards and other troubleshooting, but we cannot get the 5G service to work. Is anyone else with an iPhone 12 successfully getting 5G service?

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1.1K

7

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Access previous backups on a S20fe

Is there a way to access a previous backup? Either in Samsung cloud or at&t backup?

Questions

88

2

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Access for iPhone 4G w/ VVM - Looking for Better Understanding

Hello! I am currently researching plans to change to as I often creep very close to my current data limit. I am currently grandfathered into a group 9GB share plan, and in my itemized bill I see the Access for iPhone 4G charge. I somewhat understand what that charge is for, however I am confused on

Questions

202

4

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Replacement return label for upgrade

My friend who was helping me with cleaning my apartment, accidentally threw the return shipping label out with the refuse. I need to reprint the return label and the returns agreement form.

Questions

161

1

0

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Vacation Hold

I am travelling overseas for couple of months. I will not be using my wireless services for this duration. Hence I want to put my wireless services on hold. But I am unclear on the process and procedure.

Questions

436

2

0

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New prepaid SIM card returned. Will i be charged any amout?

Hi, I have ordered new prepaid SIM card from AT&T online. But i don't want to use the SIM in my phone, so i returned the SIM to given return address without any activation. please address my concerns 1. Will i be charged any amount? 2. How can i know my returns is completed?

Questions

632

2

0

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No autopay discount applied to first bill?

I received my first bill including setup cost and payed it with auto pay. I was promised a $10 credit per line per month if I used auto pay. Why hasn't it been applied here?

Questions

482

4

0

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U-verse Transfer of Service Permitted?

As a grandfathered service, is U-verse Transfer of Service to another member of the same household permitted should the account holder die?

Questions

84

1

0

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How to keep the phone number after disabling ATT wireless

I'm traveling outside the country for 6 months and I want to discontinue ATT wireless. How do I keep the number so I can activate the same number after I return back?

Questions

108

1

0

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IMEI HELP for trade in

Hi, I received a text telling me to send the IMEI in order to get a shipping label sent to me to print myself but do I need the IMEI from my old phone or the new one?

Questions

183

1

0

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change caller id

change caller id to phone holder instead of phone owner's name

Questions

448

1

0

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AT&T family secure app

I am on my ex’s plan and he’s tracking my movements. He won’t give me the account number or the pin and the rep at the AT&T store said changing carriers and phone numbers won’t matter, he will still be able to track me, is this true? Is there anything I can do short of a factory reset?

Questions

45

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