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Set up Voicemail, Change Tones, Add Contacts & More
Learn How To Set Up Your Device If you're wondering how to use your new device or need help setting it up, we have you covered. You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!
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• Device Features
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Are there any discount for Prepaid?
What kind of discounts can single moms get on food stamps in giver. Houseing
Questions
• Plans & Features
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New AT&T Fiber Install/Billing Questions
Just signed up for the introductory 12-month offer to AT&T Fiber. A couple of quick questions. There is no way to Ethernet wire directly from the ONT Terminal to my own third-party router (ASUS RT-AC68U), as the ONT Terminal needs to communicate with an AT&T Device (like the Arris BGW210-700) to man
Questions
• AT&T Fiber Installation
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Changing plan after payment
Hi!I am currently on the $65 unlimited monthly plan. My plan renews at the end of the day today. Money has already been deducted from my card today. I was wondering if I can change to the $35/month plan instead. Is it possible to make that change and use the remaining balance for today's payment
Questions
• Plans & Features
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Rural house, 1-2 bars, do boosters work?
I currently have a personal ATT cell and an ATT federal government issued cell/hotspot. The only available internet is DSL with poor performance. Both of my cellphones get 1-2 bars and will not work for video conferencing (which is a must.) About a mile closer to town I get good enough performance t
Questions
• Phone & Device Upgrades
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Disconnection of Prepaid Account
I have not been using my prepaid SIM for the last 5 months, and my account has been disconnected. Can my account be reconnected, or is it too late for that?
Questions
• Account & Usage
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Can't sign in or create a new account
I just had a new prepaid SIM card and a new unlocked phone shipped to me. I activated it successfully but I still have NO SERVICE. I can't sign in or create a new account because the system can't find my transferred number in order to sign me in. so I can't pay my bill or make a call and I have no p
Questions
• More AT&T PREPAID Discussions
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Amazon Alexa - NumberSync Calls Dropping
Hello, We have successfully set up NumberSync and ATT calling on an Amazon Alexa device. We can make phone calls, receive phone calls, etc. The issues is that after 30 seconds to 3 minutes, the call just drops randomly, and this happens consistently with every call. So there seems to be some sort o
Questions
• Other Phones & Devices
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Failure to easily obtain prepaid phone bill info
I need my phone bill for my pre-paid cell phone that clearly states my name, address, #, today's date and the AT&T logo all in one. It is easier for post paid users to get this information, why is it so hard to get mine? I have been a loyal customer for almost 5 years now and all I simply need i
Questions
• Account & Usage
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I’ve been in Spain for the last 6 days. I’m on a deployment.
Hi! I still have not been assisted in unlocking my iPhone. IMEI number has been given to them 8 times. Please let me know so I can move on. Ethier I need to purchase a new phone here in Spain so I can have service, and when I come back to the states I will move to a
Questions
• Apple
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Can I use my bill credits to pay off the rest of my installment plan?
Hi I’d like to know how I can use my bill credits to pay off the rest of my installment plan
Questions
• Wireless Billing
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Will AutoPay charge my new card or both my new and previous card on file?
I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.
Questions
• Wireless Billing
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Access for iPhone 4G w/ VVM - Looking for Better Understanding
Hello! I am currently researching plans to change to as I often creep very close to my current data limit. I am currently grandfathered into a group 9GB share plan, and in my itemized bill I see the Access for iPhone 4G charge. I somewhat understand what that charge is for, however I am confused on
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• Wireless Billing
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No instruction for sending back iPhone 12 Pro Max Trade-In
I bought an iPhone 12 Pro Max online and selected to trade in my iPhone Xs Max (which I’ve paid off) for $700.00 credit. However, there were no instructions provided in the confirmation email, in the box in which the new phone was shipped, and no mention of the credit or my old phone in my account.
Questions
• Wireless Account
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Does AT&T have an email for customer service?
Does AT&T have an email for customer service? If so does anyone have the email?
Questions
• Wireless Account
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Upgrade from prepaid to regular
I would like to Upgrade from prepaid to regular
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• More AT&T PREPAID Discussions
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Time stamp on voicemail is off by 2 hours
My voicemail messages are time stamped 2 hours too early. It never changed when I moved to Florida (eastern time) from Colorado (mountain time). Can someone help?
Questions
• Device Features
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Service Restoral Goal means absolutely nothing?
A plumbing contractor cut our line because AT&T was too lazy to come out and mark it. Now, I have a ticket set-up for service and all it says is "Service Restoral Goal: 4:30PM today" (which it is long past now), and every time I call 1-800-247-2020 I get transferred around to different useless repre
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• AT&T Internet Equipment
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Can I get a week extension, due to COVID-19?
I haven’t work because I was hospitalized with Covid-19 since august 10th. Im asking for a week extension
Questions
• Wireless Account
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Is there actually someone at ATT that can help?
I need to have the phone number on my profile changed as it is not mine, it is my spouses. The same number shows up on both mine and my spouses profile and I need to change it so I can use the SyncMyNumber function. I have talked to literally 8 people and not one of them can actually help me.
Questions
• Wireless Account