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Has customer service ever quitted you because they didn't want to help?

After dealing with technician issues and order date malfunctions, I was talking to customer service for compensation since I missed two days of work as a result of their own malfunctions. My issue passed to two different customer service representatives before going to the supervisor. The supervisor

Questions

 • AT&T Internet Installation

100

0

0

0

Must read. Incompetence in Management even after being told he is wrong!

I, like many customers on this forum have been getting hit very hard by data overages. My two daughters are on constant wi-fi and do not leave our home but sparingly. I called at&t to speak to a rep about this problem and was told that I must turn off cellular data when connected to wi-fi. I explain

Questions

 • Data & Messaging Features, Internet Tethering

605

5

0

0

You guys offer terrible service

I haven't been able to log into my account for quite some time. Now I have a late fee due to your faulty system. You guys are not cool. Please refund my late fee.

Questions

 • Wireless Billing

135

2

0

0

Will I be charged for days without internet?

On Tuesday, 11/26, my internet quit working.  I called customer service and was told that the gateway was malfunctioning and I would receive a new one the following day.  Nothing arrived Wednesday, Thursday was Thanksgiving, nothing on Friday.  Called customer service on Friday, 11/29, and was told

Questions

 • AT&T Internet Account

131

1

0

0

I need a Supervisor to contact me , asap

I have tried calling several times, spending hours on hold, online chats with different reps and I still have not been able to get confirmation that my new customer order has been cancelled. I don't want your service, all I get is the run around, and still no confirmation that the order has been can

Questions

 • AT&T Internet Installation

180

2

0

0

AT&T's Exceptionally Poor Customer Service and Untrained Staff

Hello, I am resorting to posting here because of my inability to solve a simple issue with AT&T unprofessional, untrained customer service. I used AT&T for a few years until I decided to switch from a post-paid family plan to a pre-paid individual plan. After using prepaid for a year I decided to sw

Questions

 • Wireless Account

265

3

0

0

fix your billing records

how do i get at&t to fix their billing screw up. i paid a bill and i have the payment confirmation. i still have been unable to get anyone from at&t to fix the messed up billing record. i am paying a stupid amount on DSL when i could be paying less for a better service but i am unable to change serv

Questions

 • AT&T Phone Account

455

2

0

0

Erroneous bill - horrible customer service

I need to file a complaint about how my issue was handled (or mishandled) and I still need my bill zeroed out. At the end of May 2018, my family and I called AT&T to set up internet at our new home in Texas following our move from Virginia.  The sales rep on the phone told us that AT&T did not provi

Questions

 • AT&T Internet Account

148

3

0

0

Excessive Data Overage Charges

I have been charged in excessive of $952 in data overages for a tablet on my account for usage on bills from 2/18/18 - 3/17/18 & 3/18/18 - 4/17/18. There are multiple layers to this problem and I am having a hard time after many days, hours and over 12 agents across different departments I’ve s

Questions

 • Wireless Billing

2.9K

8

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0

Closed

Customer Complaint: Unsatisfied Customer

Customer Complaint: Unsatisfied CustomerVery unhappy and just cancelled my service but would be happy to come back under the right circumstances.   I ordered your service around the first week of February because AT&T Fiber just moved into my area.  It was a fantastic first experience with a very kn

Questions

 • AT&T Fiber Installation

2.5K

7

Waiting 2 months for a resolution, got charged anyway. Roaming on Cruise. HELP!!

Hey all.I've been a customer for over 15 years.I was incorrectly charged $500+ in roaming charges while on a cruise in October. I spoke with reps and I was guaranteed that I would not need to pay that and that it would get removed.Two months since then, I called again on November 29th, was told it w

Questions

 • Wireless Billing

182

4

0

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Next Plan Return Chronic Problem

Hi there,  I really hope someone out there can help me out with this issue, as I've tried every single thing I can think of and this is my last hope.    I am on the yearly NEXT plan.   My upgrade was scheduled for a few months back.  I ordered my updated phone (iPhone XS Max) in December 2018 and el

Questions

 • Wireless Account

318

3

0

0

Problems with ATT service and Customer Service

If your support chat rep remotely resets your modem during the chat to basically hang up on you and info@att.com wont respond to numerous emails what are our other options to get ahold of someone to file a complaint and fix the issues on my lines that I continue to pay full price for.

Questions

 • U-verse TV Account

658

5

0

0

AT&T is allowing their own telemarketers to call you even if you are on the Do not call registry

I have been on the Do not call registry since 2006, Since then I have called ATT at least 5 times to complain about spam and telemarketers. I have downloaded the "call protect" app that they suggested. NOTHING makes a difference. I just got off the phone with customer service (located in the Philipp

Questions

 • Wireless Account

1.8K

9

0

0

What the **** is going on with your company? Are there any competent people left?

To Whom It May Concern,   I tried messaging multiple people but I would not let me so.... Now it goes here.       I do not even know where to start! I will go through this whole debacle one last time (hopefully) so I can finally get some answers (again hopefully).   Lets go back to last Wednesday (7

Questions

 • U-verse TV Account

381

4

0

0

The most bewildering and negative customer service experience I have ever had. {long story}

Okay, I'll try to keep this short, but I want to tell the full story with all of the details to make this this clear, and I am expecting that someone from AT&T (preferably a department head / senior manager) will be informed of this message. We've been customers with AT&T for a long time. Multiple c

Questions

 • U-verse TV Account

635

8

0

0

I need a AT& T response and action to Ticket # NS0R6H74

Hello I am following up on a damage claim that I started on 7/16/18. I have been getting the run-a-round and dead ends to "mailbox full" messages to the supervisor and unresponsiveness for numerous requests . One or more AT&T trucks ran over the city sidewalk on the side of my house and is now

Questions

 • U-verse TV Equipment

196

1

0

0

Over billed, over promised, under delivered and about to cancel my account

How do I speak to someone higher than a supervisor?!In the last six months I've spent over approximately 10 hours on the phone with ATT fixing billing issues and errors. I've been an ATT customer for over 10 years now and my whole family is on the same plan. To change carriers would be a pain to say

Questions

 • Wireless Account

75

3

0

0

Att Scam!

Att had a buy one get one free promotion at there store july 2017 I took advantage of the promotion by adding my fiancee to my account as a new line...we went to the store and the store associate stated we can get the promotion but we needed DirecTV but if I knew someone with the service I just need

Questions

 • Wireless Account

437

7

0

0

Accepted Solution

Official Solution

Supervisor Contact Information

Does anyone have any contact info for a supervisor in AT&T Fiber group?  I place an order for AT&T Fiber for a new house on November 8 and I'm still without service.  I've been consistently lied to by AT&T agents regarding timing of the install, the service wasn't initially available at my address l

Questions

 • AT&T Fiber Installation

337

2

0

0

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