Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (167)

Relevance
Facilities Issue - Tech Confirmed That Isn't True

I have been trying to get Fiber installed in my townhome for about 15 months now. It has been a long, frustrating, and exhausting experience and I find myself today looking at other providers to cancel the last of my AT&T services.We live in a townhome and there are 7 units in our building. It is on

Questions

 • AT&T Fiber Installation

423

0

0

Mobile Uploading speed

I have Unlimited Elite plan with Galaxy Note 8. What is the data uploading speed in 4G/LTE? And what is it with Mobile hotspot?

Questions

 • Data & Messaging Features, Internet Tethering

39

1

0

Closed

Looking For the Solution to start an IPTV/OTT Business

Hello, We are planning to enter the streaming market by making the best OTT platform for our business. It must support both on demand and live stream for broadcasting based on the preferences and it must be customizable, highly secured, and subscription based revenue model to monetize our content. I

Questions

 • Community lounge

88

2

0

unfortunate situation

i do not know how many time i must reiterate, i do not use wifi. i do not use wifi. i do not use wifi. i do not use wifi. the "helpful app" could not understand that. and so, again, i state: "I DO NOT USE WIFI" the real unfortunate part was getting disconnected from the agent that was handling

Questions

 • AT&T Internet Account

46

3

0

TV picture quality varies

I have an HD smart TV and am connected wirelessly to ATT internet. In the last few months, picture quality for streaming video, especially on Amazon, has been terrible. It's very fuzzy or pixilated. Sometimes it starts out that way and gets better, but not always. I find this most often with Amazon

Questions

 • AT&T Internet Features

128

1

0

0

Fixed Wireless Routing Issues

Why has service been so poor since December? There is nothing wrong with my router, or antenna (as confirmed by technician that came to my house). Connection to ATT runs at full speed, but from anywhere OUTSIDE of ATT's network is horrible. There is obviously a bottleneck / throttle on your end somw

Questions

 • AT&T Internet Plans

129

1

0

DO NOT SWITCH TO ATT !!!!!!!!

Att is a terrible company, they separated my wifi and cell phone bill when i just wanted wifi added to my account under one account and they decided to separate them. also months later i pay my bill and then they claim I never made a payment and not only does my bank statements show the payments mad

Questions

 • AT&T Internet Account

32

0

0

WiFi Connection and TV issues

There is a serious problem with my internet and TV services. The WiFi is intermittent, and I'm quite sure I am not getting the download and upload speeds that I am paying for.  I often have to restart the AT&T TV devices because either the screen is fuzzy with no picture OR there is no int

Questions

 • AT&T Fiber Equipment

73

1

0

Very Disappointed with my AT&T Fiber

Coming from a Spectrum 300MB modem, I assumed the AT&T Fiber 1GB service would be an upgrade...and it should be. But for some reason, it is no where near as good, and that makes no sense. I'm sorry AT&T, you have something going on in either your network that is not right. Speedtest to you server is

Questions

 • AT&T Fiber Installation

321

0

0

0

Slow Connection & Poor Video Quality

I just had AT&T installed. The WI-FI is great; it is the wired connections directly to the hub that are awful.  The hub is a BGW320-500. AT&T Internet 1000.  Netflix is slow and pixelated; Amazon Prime takes forever to load; my external hard drive now has error messages arising in

Questions

 • AT&T Fiber Equipment

96

3

0

Public wifi streaming issue

I work at a Big Box store that uaes ATT Public WiFi and can not stream Netflix, Hulu, Vudu, or play any game that requires wifi.  I can still download from play store and go on-line so I know it's working but every time I try to stream it trys to load for a while then says that, "internet is unavail

Questions

 • Android

89

1

0

0

Sorry, your AT&T U-verse account is not authorized to view this content.

I watch FoxNews EVERY SINGLE DAY online (their website). Suddenly yesterday - in the middle of what I was watching - it went out. A black screen came up with "Sorry, your AT&T U-verse account is not authorized to view this content." Why is that? My bill is current. All software (OS) is curre

Questions

 • Watching U-verse TV

619

4

0

Youtube throttled?

For over a week now live streams on Youtube are being throttled as the video is very poor. Why is this going on? Is this happening to everyone? When I run a speedtest using several different sources I get about 200mbs yet Youtube looks terrible so that must mean that ATT is slowing down Youtube for

Questions

 • AT&T Fiber Equipment

333

5

0

How To Hard Wire U-verse ARRIS Wireless TV Receiver?

Network Residential Gateway Managed PoE Switch T1600G-28PS PoE security cameras Unmanaged Switch TL-SG1024DE V2 standard internet data, WAP's, PC's, streaming devices U-verse ARRIS Wireless TV Receiver (1 of 3)

Questions

 • U-verse TV Equipment

139

2

0

Extend ATAT Fiber lines

My house is less than 200 feet from an AT&T fiber line, but my residence is marked as being in a no coverage area. What do I need to do to get the line moved 200 feet? I don't care what I have to pay but I need internet service.

Questions

 • AT&T Fiber Installation

476

6

Switched from grandfathered iphone unlimited plan

After the FCC settlement (which I never really saw a penny from), I knew the only thing tethering me to this plan is the previous idea that somehow it was the best plan AT&T had and that's why they discontinued it and tried to switch people off of it. I think 5-7 years ago, that statement wa

Questions

 • Account Features

4K

4

0

100% packet loss every 15mins

I play Call of Duty and it lets me have a clock and latency information on the screen as I play and ever since I got the fiber plan I can track in real time my packet loss which is every 15 min interval. This is very annoying to deal with and I was hoping there was a solution to this issue. I’ve tri

Questions

 • AT&T Fiber Equipment

32

3

0

Stream

hello, I'm constantly getting lag spikes when I stream from my pc to my Xbox one or my ps4. my ping goes from 20-30 when im not streaming to 110-130 when I do stream. can anyone help me? thank you!

Questions

 • AT&T Internet Equipment

120

1

0

0

Upgraded internet availability

Hello, I moved into a new home and the only available internet is AT&T at a speed of 50mbps. I was told by AT&T that this would be plenty to stream movies and games, however that has not been the case. With my son's school being virtual, he is unable to stream his class without it freezing

Questions

 • AT&T Internet Plans

39

1

0

HBOGO

When I input my AT&T username and password on the HBOGO signin page, it is not letting me log on, even though I have talked to AT&T twice and they confirmed that my account should have access. The error message I get is "Oops something went wrong". :-(

Questions

 • Account Features

48

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.