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DO NOT TRUST PHONE ADVISORS

I posted a few months ago about the upgrade program with the 1000 trade in credits where after the new phone was bought and the contracted signed for the 1000 trade in and only given 130 and told when calling in and concerned that was the first 2.5 months credits, to bring told that was the whole tr

Questions

47

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Fiber Optic Home Internet Berks Count PA

When will fiber optic come to Boyertown PA. I am tired of paying Xfinity.  Their prices are extremely high and their customer service is crap.  

Questions

26

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My user ID won’t work

I’m trying to link the NBC app to my ATT tv service (u-verse) but I keep receiving an error message that it’s not correct. I then tried to sign in to the u-verse app with my member ID and p/w and I’m receding an error message that it’s not accepted because it’s an att ID. Help!!

Questions

89

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Is there a U-verse app for Roku & Apple TV

Is there any timeline for the app to be available on Roku, Apple TV and anything other than Amazon Firestick?  I was told by my rep that the app was available and that I would be able to stream all my local channels. Neither of which is true. So disappointed, probably going to eat the fees to break

Questions

48K

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Airties and Firesticks

I recently got ATT Fiber 500 Internet. I also have 2 Airties extenders. Normally there are around 18 devices connected to the internet. Included in those devices are 8 WiFi cameras. I noticed that sometimes my Airties will be offline and all 18 devices will be connected to the RG and all 18 will sh

Questions

139

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Closed

CBS and The CW in San Diego

I am an AT&T TV subscriber.  I would like to keep KFMB and CBS 8 in my channel line-up.   We don't currently get any CW programming on AT&T TV but I would like to be able to watch that programming as well.  Are we affected by this AT&T Uverse turmoil in San Diego?

Questions

266

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Experiencing packet loss

Hi,For the last week I’ve been experiencing a large amount of packet lost with my Fiber. This causes extreme lagging and disconnects with video games. Anyone have advice on troubleshooting this issue?

Questions

549

7

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7 day outage!

7 days and Nothing's changed AND no one cares. At&T still saying the "outage" needs to be resolved before I can request a support ticket. I have no landline, no TV"s, no Wi-Fi,  no PC, no laptop, no security cameras, oh  and I work from home. I'm changing my service. AT&T- never ag

Questions

77

2

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How to side load uverse mobile on Kindle Fire HD8 7th Gen

Is there a way to download and side load the Uverse mobile app to the Kindle Fire HD8 7th Gen?

Questions

171

1

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Intermittent service from cold weather

My internet goes out every time it gets cold. Technician assigned but it works during the day. It goes out from midnight to sometimes 9am once it warms up a bit in the morning. If the Technician shows at 10am maybe 4 pm finds nothing wrong.     Technician was assigned to come today.

Questions

126

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Puk number changing

My passcodes n passwords to Apple ID n Emails changing on me a lot lately ever since I only one device and one account for so long. Usually my phones breaking I lose them and then I get locked out my emails and passwords but I noticed now I get locked out my phone my Apple 14 Pro Max. I remember bac

Questions

15

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Stream Saver

Hello, I've been on the phone with AT&T customer service and tech support and have not been able to resolve the issue of turning the stream saver feature off. I've been directed to Manage Usage and there is supposed to be a selector switch for Stream Saver, but my accounts do not show that switc

Questions

65

1

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Going on day TEN without internet

There are 7 of us in our neighborhood that lucked out and have been part of an “outage” since Jan 23 starting at 5:35 PM. We have call d 2-3 times a day, opened numerous tickets, spoken to almost every support agent, some even twice, and we keep getting the same answer “another 24 hours” or “it’s al

Questions

26

2

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Wireless Internet & phone service dropping service often

We have experienced on several occasions and more frequently as of late that we are dropping wireless internet service and wireless phone service is either 1 bar or no service. However, AT&T shows no outages in our area and no issues with our devices. We have gone up to 3 days with no service, t

Questions

23

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HBOMAX

Is anyone else having issue with HBOMAX having been cancelled from the AT&T elite unlimited wireless plan? It is still listed as a feature on that plan, and I don't recall ever having seen notification of a change in my plan, but customer service chatted me tonight (after about an hour and a hal

Questions

239

15

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AT&T Fiber plan dropping every night

Hi, I have an AT&T Fiber plan in South Florida and every day, like clockwork, I go from 500-700mps download and 500ish upload to...2mps download. Every (Edited per community guidelines) day starting at about 7pm and it continues throughout the rest of the night until after I fall asleep. I know it's

Questions

856

8

Regular disconnects from broadband data - ATT Prepaid wireless hotspot

Netgear Nighthawk LTE wireless hotspot, new. ATT Prepaid - there is plenty of bandwidth left (metered connection). It will work great for an hour or two, then drop for five minutes. (Zoom call, watching streaming) The LTE hotspot has a message - broadband data disconnected (or something like that)

Questions

380

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Device has been blocked

I randomly am getting a message saying: ACCESS BLOCKED Access to this web site has been blocked on your device due to the time of day or due to your amount of activity. To change this, please contact the person who manages your Internet account.It redirects to : http://attlocal.net/xslt?PAGE=HURL25

Questions

3.7K

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I have premium plan but HBO Max is saying I can't make an account through ATT

I have ATT Plus plan and I just found out that you can get HBO Max through ATT without having to pay. However, I got an error message when I attempted to create an HBO Max account through the "subscribe through my TV provider" option. After signing in with my login information, I got an error messag

Questions

236

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Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

1K

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