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Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

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932

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ATT Uverse -- On Demand Skips, Freezes, Unusable

We have only one television set; for 10+ years, we've had U-Verse TV. A couple of years ago, we were given a new Arris VIP 2250 DVR. The DVR is wired to our AT&T U-verse Pace 5268AC Gateway Router. We also have AT&T Fiber Internet, which is super fast. It’s our understanding On-Demand p

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270

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Device has been blocked

I randomly am getting a message saying: ACCESS BLOCKED Access to this web site has been blocked on your device due to the time of day or due to your amount of activity. To change this, please contact the person who manages your Internet account.It redirects to : http://attlocal.net/xslt?PAGE=HURL25

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3.6K

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I have premium plan but HBO Max is saying I can't make an account through ATT

I have ATT Plus plan and I just found out that you can get HBO Max through ATT without having to pay. However, I got an error message when I attempted to create an HBO Max account through the "subscribe through my TV provider" option. After signing in with my login information, I got an error messag

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166

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AT&T Fiber connection slowing down every night

So, I've had AT&T Fiber at my house for over 4 years now and it's been the best internet provider I've ever had, up until the past month or so. In the past month I can watch the speeds from my router (Amplifi Alien) to the ISP start dropping (Sub 100 Mbps) around 8 pm and the pings rise (~100ms)

Questions

4.7K

44

Should have known better.........A snake is a snake is a snake!

My wife and I signed up for AT&T TV streaming service. We have had minor issues with connectivity but actually not bad for AT&T. We do not have AT&T internet, cell service or anything else. We are baseball fans and they were the only way we could see our team this year due to the sale of

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49

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HBO Max subscription expired

I recently updated my phone plan because I was overpaying for unlimited. I was assured that I would not lose access to HBO Max because I use it often. However, now it is saying my subscription has expired. I have logged out of all devices and tried to log back in with my AT&T login and it is sti

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69

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NBColympics.com and Uverse

Anyone know which uverse TV subscription is required to watch live content on NBColympics.com ? I can watch the NBC channel on Uverse TV just fine, but every time I sign into ATT I get a "your TV subscription doesn't allow access to this content, want to watch highlights?"  It's super an

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136

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Download/Upload Speed....Streaming....?

I called AT&T yesterday because when I stream hulu, Netflix or Prime, the programming halts - then restarts, then halts again.  They scheduled a tech to come out next day, he did and then he left with no explanation as what he did or what was next. I called back in today and got Donnika in the Phill

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119

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what are badges and who looks at any of this stuff?

I'm trying to get a problem solved with ATT service..do not need a social media hangout ...who cares about a badge or 5,000 of them? Thi seems silly to me....how do you get any tech help...? not just someone giving me 'atta boys?"

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101

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Need for Fiber on Hobbs Island Road, Huntsville (Note: Competitor is petitioning to override ATT's monopoly on service from another town)

Hello, I just wanted to inform you that there is currently a petition going on to eliminate AT&T's monopoly on providing service to Hobbs Island Road (which connects Huntsville on one side to New Hope, Alabama on the other end). For the last 5+ years, AT&T has been building the fiber net

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34

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fiber optic Wi-Fi

Some apps (Disney Plus) are not opening at all on Sony smart tv and others buffering (HBO/MAX) every few seconds ever since we upgraded to fiber optic with a gateway box BGW3200-500. Also, apps on my phone will not operate correctly if I am connected to AT&T wi-fi but no problem if use roaming d

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42

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Need att fiber!!

Anyone know when att fiber will be ready in pleasanton Tx?!

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19

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INTERNET CHARGED FOR ALMOST 3YRS

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

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35

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AT&T In general (Edited per community guidelines) terribly

Starting off with this absolutely awful company, first we have Wifi problems. I try to game on my personal computer but I simply can't! I disconnect every 3 minutes. I can't even do any homework for school! A lot of time the Wifi doesn't even work for a day! But guess what! That's not all... The dat

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26

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Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

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54

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CONSTANT PASSWORD RESETS

Update 9/21/22 I spoke to the digital assistance center today and AT&T has finally has fallen on their sword (or at least I got an employee to speak off the record). The problem here is with AT&T email. The ATT mail (or Yahoo) domain servers are constantly forcing password resets for unknown

Questions

137

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Asurion

Yes my name is Scott Rychorcewicz and I ordered 2 iphone 14 pro Max's 126g and some how there saying I got them in store but I didn't and they got stolen I been fighting this for about almost 6 months know I don't want nothing out of it just my phones and my bill to go to zero instead of almost 2500

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23

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Unauthorized Payments and Identity Theft

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

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31

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Hotspot

​We use our iPhone hotspot to connect wireless to our tv to stream movies (Netflix, Prime Video). How can we use less of the hotspot data limit when we stream? Can’t find where to lower the image quality for example.​

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31

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