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Poor Customer Service

I was just at the AT&T store in Georgetown, TX. An associate put us on the wait list at 9a.m., and we were third on the list.  Meanwhile, while we are waiting, two other store associates decided it was more important to set up a table of phone protectors, instead of helping waiting customers. Also,

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Bad service at the Stillwater, OK store

I came into the store today to expand my internet service. I was greeted by an employee and added to the queue but that was a hour ago. I’m currently still in the store waiting. I have seen three people get up and leave because of how long the wait is. This is not applicable and someone needs to tak

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In store experience

Hi, I visited this store (https://www.att.com/stores/virginia/fairfax/646 this morning (8/10/19) with my mother in-law to help her upgrade her phone. I dealt with multiple members from the store. - Sarah ***** (Assistant Sales Manager) was one of the rudest customer service reps I have ever dealt wi

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How to get iPhone6+ with NEXT upgrade - will ATT stores ever have iPhone6+ in stock?

So, ive already met all the conditions (payments, etc) on Next plan and can upgrade.  The problem is that the stores NEVER have them, and there is no way I am ordering one through ATT after reading all the stories about delayed shipment dates.  Im not giving them  my $$ to then wait 2 months to get

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