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Cannot pick up online order in-store without card device was ordered on?

Hi, so my dad bought me a new phone online. I'm an authorized user on his account. From what I understand, I just need a government ID when I walk into the store to get the device. But, they also told me I need to bring the actual card he ordered the device on? But, like, this isn't stated on the or

Questions

 • Account Features

2.1K

2

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0

Accepted Solution

Official Solution

App Not Working - Solutions From AT&T Community Forums

Tips to Fix The App You're Using   Did you try to launch an app but nothing happened? Try our troubleshooting steps below:  Force close the app and relaunch it - varies on phone, browser, or device operating system Restart the device - You can find this information in you

Questions

 • Device Features

19.2K

3

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0

Accepted Solution

Official Solution

Late Payment Arrangements - How To Set It Up!

Need extra time to make a payment? Not to worry, with the myATT app, you have the ability to schedule a late payment and setup a new payment method! Setting Up A Late Payment/ Splitting Your Payment Go to Make a payment arrangement to see your available payment options. Pick the date you

Questions

 • Wireless Billing

59.9K

17

0

Accepted Solution

Official Solution

Replacing a phone and SIM at the store?

I have no phone to contact AT&T at the moment. I also wanted to know what information I need to bring to AT&T in order to get a new one. I am under my dad's plan and have no information on that. I only know my phone number and have my ID if that's of any use.

Questions

 • Phone & Device Upgrades

1.3K

3

0

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Love ATT but this man has to go

There is something about waiting at an ATT store with your toddler because your husband works on nights. I was directed to go to this store from someone on the phone to basically get my problem solved. A problem mind you that after a hour the store couldn't do. There is ONE MAN in particular that sh

Questions

 • Wireless Account

198

1

0

0

Store complaint

I was offered ATT fiber internet to my home when I visited ATT store in Irvine, CA 92620).  I was scheduled an installation date and the guy installed it and it worked for few hours. I went and returned by old internet service thinking that was it. Hours later ATT internet connection was disconnecte

Questions

 • AT&T Fiber Ordering

371

1

0

0

When will the iPhone X definitely be in AT&T stores?

I plan on getting the iPhone X at my local AT&T store and I know release day has already come and gone, but to my understanding no AT&T stores in my area have any phones in stock and all the phones are only in Apple stores right now. I didn't do preorder because I will be traveling during the estima

Questions

 • Apple

2.3K

3

0

0

Need help badly. cannot get receipt

A few days ago, I updated my iPhone to iOS8 and I got stuck on activation lock and my iCloud account was locked. I took it to the Apple Store and they said they could remove it with proof of purchase or a receipt. I had since lost the receipt since I bought this phone almost two years ago. The AT&T

Questions

 • Apple

1.9K

2

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unable to buy unlocked phone

I went into an Att store expecting to leave with a new s8 or s7 and was told that I was unable to purchase the phone unlocked, then I went to walmart and got the s8 unlocked but only under a prepaid package. Its like both stores didn't want to sell their mainstream carrier versions (verizon, att, tm

Questions

 • Wireless Account

718

1

0

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AWFUL CUSTOMER SERVICE!!!

I NEED a way to contact the corporate office about the experience I had with this store tonight. I can’t find a single way to get in contact with the corporate office or even anyone higher up at this location to address this issue. I am appalled at the service I received and the errors that were mad

Questions

 • Wireless Billing

228

1

0

0

AT&T Store Needs Training

After reading about the Military Signature Program on the AT&T website I asked Chat if I were eligible.  The answer was yes but I needed to go to the Asheville AT&T store (not retailer) so that they could verify various things.   So off I went which in my case involves a one-way 40-mile drive on mou

Questions

 • Wireless Billing

248

7

0

0

Misleading ship dates showning on online att iPhone store

I ordered an iPhone 8 256 GB from an ATT store on Dec 21.  Store employee stated that the phone would definitly arrive by Dec 23.  On Dec 26 I received an email order status shipping update of Jan 24.  The ATT online phone store currently shows this exact iPhone 8 available for shipment by Jan 2-4.

Questions

 • Phone & Device Upgrades

261

0

0

0

How do I file a complaint regarding a corporate store employee?

My son and I went to upgrade our phones in our local AT&T store.  We were told of the BOGO on the iPhone.  The employee told us that in order to get that one of us would have to get a new number.  We did not want to do that, so he then said they had a deal on an iPad for $99 and we would just have t

Questions

 • Wireless Account

216

2

0

0

Received a refurbished phone as replacement & it doesn't work either

I am extremely frustrated!After one month of waiting, due to local representative never filing a complaint, while paying AT&T for a new phone along with its non-existent service, I received a refurbished replacement phone from AT&T which has also stopped working!I have now been paying a total of thr

Questions

 • Wireless Account

8.3K

3

0

0

Retiree Wireless Discounts -- AT&T Retail Store

I am going to sign up for new wireless service, and am an AT&T Retiree.  I have read the instructions on the retiree discount web site as to how to obtain the wireless discounts.  It's essentially sign up for service and then register on the web site. The web site says that there are no activation f

Questions

 • Wireless Account

1.9K

5

0

0

Order Cancelled, credit ran several times, deposit required?

I placed a order for a new line of service with a representative over the phone, we ran it for two lines and the first line came back with 0 deposit and the second a $500.00 deposit. At that point I opted for just the one line, I paid the taxes of $74.63 recieved the T & C’s manually because the rep

Questions

 • Wireless Account

799

3

0

Like to file a complaint on my first day of being a NEW Wireless Customer not even 6 hours has pass

The Corporate Att store in Spring Hill, FL has been nothing but a problem from the start! I still don't have my phone yet I ordered through Att.com and switched from being a LOYAL Sprint User Since 2003 ordering was fine sales chat support was great processed order within 2 hours I got the pick up e

Questions

 • Wireless Account

568

14

0

0

Poor Customer Service

I was just at the AT&T store in Georgetown, TX. An associate put us on the wait list at 9a.m., and we were third on the list.  Meanwhile, while we are waiting, two other store associates decided it was more important to set up a table of phone protectors, instead of helping waiting customers. Also,

Questions

 • Phone & Device Upgrades

113

1

0

0

Rude store representative experience

Yesterday, on July 13th, 2016, I drove for 30 minutes to get to this AT&T store:Turtle Creek Crossing, Hattiesburg, MS 39402   Due to an accident on the road I arrived later than I expected at 6:58pm.  Store closes at 7pm.  Close one I thought.  But imagine my surprise when I saw a male employee lo

Questions

 • Wireless Account

582

4

0

0

Store issue - deceptively sold me incorrect watch

I was sold the incorrect watch from an att store rep just after Christmas. I asked for the largest version of the Series 4 watch. I walked out thinking that was what I had because there was not a display in the store.  My husband was so impressed by the watch, we went to get him one also shortly aft

Questions

 • Apple

469

7

0

0

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