On december 1 ordered 5 Iphone 6's for Christmas presents. Phones were scheduled to be delievered on dec 5. When i returned home that day phones were not there! Either UPS stole them ot someone stole them off of my porch. I contacted AT&T immedietly and they advised that they would issue me a refund

I was given a phone from a friend that no longer used it because his employer gave him a new phone. It was his old work phone.  I requested a network unlock code that was granted and sent to my email on Nov. 10.  Before I was able to get any service on phone, it was stolen. I called police and have

I ordered the Galaxy Note 10+ and when FedEx delivered them they didn't ring the doorbell or knock just left them for some porch pirate to add to their collection. I cannot believe a signature wasn't required for a package containing 2,000+ worth of phones... I was a corporate ATT manager for 10 yea

so last month my phone was stolen. I believe I know who did it, but when I asked that person, they of course denied it. But today is my birthday and one of my friend's from out of state sent my phone number a text not knowing my phone was stolen and also messaged me on facebook. while talking to her

I have the AT&T Next Every Year trade-in plan, and after receiving my new iPhone XS, I packed in my old iPhone X and dropped it off at USPS on 9/26/2018 at 6:09pm and got the US Mail Receipt as instructed by the trade-in instructions. While I was waiting for the confirmation from AT&a

My Moto G4 has been stolen. An AT&T representative has no option in her forms to block the IMEI number of my stolen Moto G4.

Hi y'all! I recently bought an iPhone 5s locked with AT&T from a coworker (without knowing it was locked). So I went to AT&T's websiteto try and unlock the phone but when I typed in the IMEI code and everything, AT&T shot me an email back saying that my request was denied because the phone I was try

I just received a text message from AT&T saying thank you for my purchase of $49. 99 and it's an official message from AT&T. It's for a mobile purchase- and I HAVE NO IDEA WHAT IT IS in regards to......how do I dispute this?? PLEASE HELP!!! Thank you,Dan

My LG tablet was purchased in November and stolen in July. I want to cancel the plan and cease paying for service for a device that can't be recovered. Please advise.

I ordered 2 iPhone 6's -- birthday presents for my 2 kids. Received email from ATT after ordering stating that the expected shipping date was between November 10 and 24. So when it was approaching the 24th I wasn't yet concerned that the phones had not arrived. Headed out of town, fully expecting th

When someone tries to activate your stolen phone, where does it go, no list to search imei numbers or anything

Received an empty box from fedex yesterday. All that was included was the receipt and activation paperwork, along with a label to return my current phone (AT&T Next). The box didn’t look tampered with at all, the fedex label said “2 lbs.” on it (clearly was way lighter). After spending 45 min on the

I lost my sim card and I don't know if AT&T will replace my sim card with the same number.  HELP! by the way, I have a gophone plan.