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Stolen Device- want to cancel plan

My LG tablet was purchased in November and stolen in July. I want to cancel the plan and cease paying for service for a device that can't be recovered. Please advise.

Questions

 • Wireless Account

346

2

0

0

Where's my $150.00 reward? rewards center rep lied to me.

Really, Your service is terrible. I talked with ATT Reward center several time.And they lied to me finally. Before, I had claimed ATT reward center that i never received my reward card. They said it already sent to address which i don't know.Moreover every reward balance was used by someone. Is it m

Questions

 • U-verse TV Account

467

1

0

0

Why can't I get my phone un-blacklisted?

More than a month ago I had ordered a new phone and Fedex lost it in transit. I was instructed to report it as lost or stolen. It was found shortly after so I called to let AT&T know and I had it activated in a store so they could do the right thing to get the IMEID off the list. On 12/26 however, m

Questions

 • Wireless Account

5.5K

1

0

0

My phones were Stolen off my porch

I ordered the Galaxy Note 10+ and when FedEx delivered them they didn't ring the doorbell or knock just left them for some porch pirate to add to their collection. I cannot believe a signature wasn't required for a package containing 2,000+ worth of phones... I was a corporate ATT manager for 10 yea

Questions

 • Samsung

564

3

0

Two iPhone 6's stolen in 2 days from front porch! Want to avoid customer service nightmare

I ordered 2 iPhone 6's -- birthday presents for my 2 kids. Received email from ATT after ordering stating that the expected shipping date was between November 10 and 24. So when it was approaching the 24th I wasn't yet concerned that the phones had not arrived. Headed out of town, fully expecting th

Questions

 • Apple

2.2K

6

0

0

iPhone Xs Max- received empty box!

Received an empty box from fedex yesterday. All that was included was the receipt and activation paperwork, along with a label to return my current phone (AT&T Next). The box didn’t look tampered with at all, the fedex label said “2 lbs.” on it (clearly was way lighter). After spending 45 min on the

Questions

 • Apple

556

3

0

0

Double Charged for service and I have received no assistance in receiving my refund

I bought an At&T simcard and a prepaid line on August 15th from an AT&T retailer at Greenwood, Indiana om US-31. The deal was $50 but $40 with auto pay. I signed up for autopay and the retailer said that I have to make the first payment at the store. I did so and the retailer charged me $46

Questions

 • Wireless Account

168

1

0

iPhone X Trade-In Stolen After Dropping It Off At USPS

I have the AT&T Next Every Year trade-in plan, and after receiving my new iPhone XS, I packed in my old iPhone X and dropped it off at USPS on 9/26/2018 at 6:09pm and got the US Mail Receipt as instructed by the trade-in instructions. While I was waiting for the confirmation from AT&a

Questions

 • Apple

4.8K

11

0

0

Iphone reported lost or stolen - but it's not

Hello All,  I bought an iphone(6S) in Jan 2016 by paying off full amount from a ATT Store in NJ and have a receipt for that. And it was part of my ATT family plan. Recently that phone(along with the number) was moved out of ATT for few weeks (Moved to T Mobile and it was working fine).Then after few

Questions

 • Apple

350

2

0

0

Block my iPhone without registration

Hello. I have a problem: someone stole my phone so I want to block it but I have nither SIM-card nor Account to do it. How can I do it without registration? I have only IMEI of the phone. It is Apple iPhone 4 btw. Thanks in advance.

Questions

 • Apple

398

5

0

0

Lost, Stolen reporting

Is it possible to report a lost stolen phone not lost stolen online anywhere or do I have to call in to the service number.

Questions

 • Wireless Account

367

3

0

0

Family quarrel lead to my fiance's mother falsly reporting her iphone stolen, and AT&T won't help.

So this is a doozie. I'll try to keep it short. My soon-to-be wife and her sisters all got together on a family share plan under he mother. Her mother had a brand new iphone 6s shipped to us in a different state. It came directly from AT&T to us, never to her. It was activated under her mother's acc

Questions

 • Wireless Account

224

4

0

0

Blacklisted Phones

I have received two phones from AT&T Warranty Service that have been reported as stolen.  They immediately become blacklisted and no longer work. I have called in over 5 times to resolve with no fix. I have escalated this through customer loyalty and warranty claims and nobody is willing to provide

Questions

 • Apple

70

1

0

0

stolen Iphone 6/ refund

On december 1 ordered 5 Iphone 6's for Christmas presents. Phones were scheduled to be delievered on dec 5. When i returned home that day phones were not there! Either UPS stole them ot someone stole them off of my porch. I contacted AT&T immedietly and they advised that they would issue me a refund

Questions

 • Wireless Account

530

5

0

0

Phone stolen before activation.

I was given a phone from a friend that no longer used it because his employer gave him a new phone. It was his old work phone.  I requested a network unlock code that was granted and sent to my email on Nov. 10.  Before I was able to get any service on phone, it was stolen. I called police and have

Questions

 • Samsung

478

5

0

0

Bought a phone off of someone, tried to unlock it, won't work

Hi y'all! I recently bought an iPhone 5s locked with AT&T from a coworker (without knowing it was locked). So I went to AT&T's websiteto try and unlock the phone but when I typed in the IMEI code and everything, AT&T shot me an email back saying that my request was denied because the phone I was try

Questions

 • Apple

1.3K

1

0

0

LOST SIM CARD! HELP

I lost my sim card and I don't know if AT&T will replace my sim card with the same number.  HELP! by the way, I have a gophone plan.

Questions

 • Wireless Account

534

1

0

0

SIM Card Stolen From Prepaid Phone

I was unable to log in to the prepaid site to change my plan until finally I popped open the back to see that the SIM has been taken out. Can it be deactivated somehow to prevent my personal info from being accessed?

Questions

 • Other Phones & Devices

360

1

0

0

I think my phone was stolen

I'm in a REAL bind. I left my phone on the school bus last Monday and despite me frantically searching everywhere and calling the bus company, it has yet to appear anywhere. I tried "Find my iPhone" but the phone died prior to it going missing and it seems to be that whomever is holding it won't tur

Questions

 • Apple

222

2

0

0

Transfer my number to new SIM card

My phone was recently stolen so I suspended my account. The day after I found a new SIM card and my old AT&T phone. So I was wondering if it was possible to get my service transefred to this SIM card?

Questions

 • Wireless Account

834

1

0

0

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