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my phone was stolen!=(

now I don't have anything to communicate with, and not to receive calls either, my concern lays on the fact the device was not insured, and also I was barely on the fourth installment, so I know I have to pay off the phone anyways, there is another fact whoever it is the thief, probably is using my

Questions

 • Device Features

1.7K

4

0

0

Accepted Solution

Official Solution

AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a case for that matter! Learn about AT&T's Device Protection below or file a claim.  If you are thinking, "I wish I would have enrolled when

Questions

 • Phone & Device Upgrades

71.7K

15

0

Accepted Solution

Official Solution

Track Your Lost or Stolen Phone – We Have You Covered

Find Your Phone Losing your device is everyone’s worst nightmare. We have information below that will help you: Find Your Device Suspend Your Device Report it to us Find Your Phone This is a great way to find your device if you misplaced it. If you believe your device was stolen, pleas

Questions

 • Account Features

6.9K

3

0

0

Blacklisted Phones

I have received two phones from AT&T Warranty Service that have been reported as stolen.  They immediately become blacklisted and no longer work. I have called in over 5 times to resolve with no fix. I have escalated this through customer loyalty and warranty claims and nobody is willing to provide

Questions

 • Apple

96

1

0

0

Block my iPhone without registration

Hello. I have a problem: someone stole my phone so I want to block it but I have nither SIM-card nor Account to do it. How can I do it without registration? I have only IMEI of the phone. It is Apple iPhone 4 btw. Thanks in advance.

Questions

 • Apple

413

5

0

0

I think my phone was stolen

I'm in a REAL bind. I left my phone on the school bus last Monday and despite me frantically searching everywhere and calling the bus company, it has yet to appear anywhere. I tried "Find my iPhone" but the phone died prior to it going missing and it seems to be that whomever is holding it won't tur

Questions

 • Apple

242

2

0

0

Where's my $150.00 reward? rewards center rep lied to me.

Really, Your service is terrible. I talked with ATT Reward center several time.And they lied to me finally. Before, I had claimed ATT reward center that i never received my reward card. They said it already sent to address which i don't know.Moreover every reward balance was used by someone. Is it m

Questions

 • U-verse TV Account

487

1

0

0

Blacklist processing time

How long does it take for AT&T to process blacklist request for a lost/stolen phone.If someone calls to reports phone as stolen is it blocked immediately? Is there any process time? Thanks

Questions

 • Apple

2.1K

0

0

0

Why can't I get my phone un-blacklisted?

More than a month ago I had ordered a new phone and Fedex lost it in transit. I was instructed to report it as lost or stolen. It was found shortly after so I called to let AT&T know and I had it activated in a store so they could do the right thing to get the IMEID off the list. On 12/26 however, m

Questions

 • Wireless Account

5.5K

1

0

0

Double Charged for service and I have received no assistance in receiving my refund

I bought an At&T simcard and a prepaid line on August 15th from an AT&T retailer at Greenwood, Indiana om US-31. The deal was $50 but $40 with auto pay. I signed up for autopay and the retailer said that I have to make the first payment at the store. I did so and the retailer charged me $46

Questions

 • Wireless Account

310

1

0

IPhone Fraudently Blacklisted by at&t

I bought my iphone at an AT&T store in 2015, and had it on AT&T up until yesterday, when AT&T unhooked my microcell and i could no longer get much connectivity.  I had them unlock the phone and went to another cellular service, but that service along with other services i checked all stated that my

Questions

 • Apple

1.6K

6

0

0

iPhone X that doesn't belong to me was reported as stolen?

Hi, so I just randomly got this phone call from at&t. here's a transcript of the voicemail they had left. My family has 4 lines and none of us owns an iPhone X. (not xr, xs, etc) This is very confusing because my phone number was blocked from network use three months ago since someone reported

Questions

 • Wireless Account

335

2

0

0

Transfer my number to new SIM card

My phone was recently stolen so I suspended my account. The day after I found a new SIM card and my old AT&T phone. So I was wondering if it was possible to get my service transefred to this SIM card?

Questions

 • Wireless Account

881

1

0

0

Blacklisted phone

Hey guys I’m new here getting no help from AT&T so I’m asking you guys for any suggestion.  recently I have placed a claim with asurion to replace a lost stolen phone. A iPhone was sent out to me but this phone they sent me is blacklisted.  I know this because I tried to get it unlocked and it says

Questions

 • Wireless Account

4K

6

0

Lost, Stolen reporting

Is it possible to report a lost stolen phone not lost stolen online anywhere or do I have to call in to the service number.

Questions

 • Wireless Account

391

3

0

0

Family quarrel lead to my fiance's mother falsly reporting her iphone stolen, and AT&T won't help.

So this is a doozie. I'll try to keep it short. My soon-to-be wife and her sisters all got together on a family share plan under he mother. Her mother had a brand new iphone 6s shipped to us in a different state. It came directly from AT&T to us, never to her. It was activated under her mother's acc

Questions

 • Wireless Account

275

4

0

0

Fraud on AT&T not frowned upon after all it may be stolen money they are customers CSR Said

I will get to my issue for calling in after but to start when I called in I was calling to report a fraudulent charge but your rep was something I have truly never seen before. First OffName redactedPhone number I called in fromredacted Ok, had that feeling you get when you know you are about to hit

Questions

 • Wireless Billing

1K

8

0

SIM Card Stolen From Prepaid Phone

I was unable to log in to the prepaid site to change my plan until finally I popped open the back to see that the SIM has been taken out. Can it be deactivated somehow to prevent my personal info from being accessed?

Questions

 • Other Phones & Devices

392

1

0

0

how do I forward calls and texts from my stolen phone to a new number

MY PHONE was stolen this morning. I work from home and my phone is very important. All of my clients know that number to contact me. I have been unsuccessful in locating my phone. So before I cancel my line or blacklist my phone I wanted to find out if it is possible to forward my calls to another n

Questions

 • Account Features

2.7K

1

0

0

stolen Iphone 6/ refund

On december 1 ordered 5 Iphone 6's for Christmas presents. Phones were scheduled to be delievered on dec 5. When i returned home that day phones were not there! Either UPS stole them ot someone stole them off of my porch. I contacted AT&T immedietly and they advised that they would issue me a refund

Questions

 • Wireless Account

545

5

0

0

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