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How to avoid Missed Appointments, Delayed Technicians, and No Show

    Missed Appointment / Where is my tech?   Tips to avoid missed appointments with a U-verse technician   Late technician arrivals, No show from a U-verse technician, and meeting appointment commitments are a serious matter to us. The last thing we want

Questions

 • U-verse TV Account

44K

1

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0

Accepted Solution

Official Solution

Unlock request phone taking longer than five days

I made a request for unlocking an LG V35 on October 4th and currently it's the 11th with the status In Progress. How long does it take? Normally they say it takes 2 - 5 business days and today being the fifth day, why is the progress taking so long? Instructions have not been sent since I've checked

Questions

 • Other Phones & Devices

391

1

0

0

Accepted Solution

Official Solution

Troubleshoot & Report for Landline Home Phone

Submit a repair ticket Note: If you need to speak to someone about an urgent matter, contact our chat support 24/7 - scroll down to find the chat option.Submit a repair ticket Go to www.att.com/repair. Select the Telephone icon in the middle of the page. Enter your home phone number and the

Questions

 • AT&T Phone Features

57.1K

10

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0

Accepted Solution

Official Solution

Preorders

How do you know when a preorder is going to be shipped and that the taxes that were due at time of preorder was accepted?

Questions

 • Apple

1.4K

2

0

0

No order update

Hello I feel like I’m rushing a process but I’m just curious. I ordered 2 Apple Watch series 3’s to my plan on Thursday, March 8th. It is now Monday, March 12th and when I click “check order status”, my status still says “in progress”. When will this ship? The shipping is expected to be March 8th-Ma

Questions

 • Wireless Account

159

1

0

0

What does the status "Preorder Processing Expected Ship Date: Pending Confirmation" mean? ...

I ordered an iPhone 6 at 3:08am the first day. I never got a confirmation email message which seemed strange. But the Web site did give me an order number. When I lookup my order number it appears to be there. But here's the odd thing, there was no ship/delivery date displayed, and the status is lis

Questions

 • Wireless Account

2.7K

2

0

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Arris NVG589 - No connections are available, windows 8.1

was there a recent update to the ARRIS NVG589's software? I ask this because all of a sudden my mothers computer cannot connect to the wifi. I looked at the device manager and it stated that the drivers were bad. So that means they were no longer compatible with the 589? IDK. I tried clearing the dr

Questions

 • AT&T Internet Features

374

2

0

0

Order Stuck in Pending Status for 6+ Business Days.

I was told that my phone would be shipped and would arrive by the 3rd business day. Then I was told it would take 5 business days to ship the phone. I'm on my 6th business day, 9 days since my order, and absolutely nothing has changed on my check-status through the AT&T website. It is still stuck in

Questions

 • Wireless Account

663

1

0

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Please help with unlocking device

I wnat to unlock my gophone lumia 640. have sent imei to att but have not reveived any answer. when I'm trying to check status it's saing : " Current Status RECEIVED. We’re reviewing your unlock request now. Please allow two business days for processing.We’ll email you soon with a decision on your r

Questions

 • Other Phones & Devices

277

4

0

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STILL PROCESSING

My status still says “processing” but I was talking to someone on the online chat thing and they said my order was received by the warehouse monday, and she said it takes 1-2 days to ship........today is Tuesday and I still haven’t gotten an update. If my phone ships Wednesday, will my phones be in

Questions

 • Apple

208

1

0

0

Has anyone received a refund when returning a phone within the 14 day period?

I ordered an S9+ but decided it was not for me, the tracking details are shown below, AT&T states it will take 15 days after they receive the package to "import" it back into the system.  Then, it will take 2 billing cycles, (60+) days for the refund.   Given some of the other posts

Questions

 • Phone & Device Upgrades

644

7

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0

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