
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I have a discounted Uverse account by way of being a SNAP recipient. Is my IP address on the internet a static address?
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
I am trying to forward traffic from my public static IP to a selected, LAN-connected computer but can't figure out how to do it.My Setup:1. 6852ac RG2. 8 static IPs purchased3. 3 LAN-connected PCs with DHCP addressesWhat I tried:1. Added supplement network successfully2. Created Firewall pinhole to
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I have a WRT54G working great as a bridged wireless router (running DD-WRT) to connect a couple of IP cameras for security purposes. I can admin this bridged router with no issues to its statically assigned IP address. However, we recently upgraded our AT&T UVerse router to an NVG589 and I can't fi
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Why can I no longer ping any of my static IP addresses from the Internet (using ping.eu)? I have a 2wire 3800HGV-B that has worked well for several years (rented). I can no longer access (ping) any of the machines assigned, nor does the router respond to ping on its public address. The machines have
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
Hello All. Just a simple question here... I currently have U-Verse here in Austin (fiber to the premise) and have a static IP block through AT&T. My question is if I upgrade, will AT&T allow static IP's with GigaPower? I can't find any information concerning this anywhere else. This is sort of a "ma
Questions
•
AT&T Fiber Ordering
I am going nuts and can't find a solution explaining everything. I have an IP camera(Foscam r4) that I can see no issues with 802.11 via my local Asus rt-68 router that is wired to my ATT gateway. I have an ATT Gateway model Pace5268AC I want to be able to view remotely and have been unsuccessful.
Questions
•
AT&T Internet Equipment
Hello,I need help to figure out how to set up a Static IP address for a solar wireless security camera from you guys. I need to stream the video onto a computer. Can anyone help with this?
Questions
•
Network Coverage
HELP!!!!!! AT&T Support is not able to understand the issue and resolve and for me is simple, I bought a block of Static IP 3 days ago and last night I was on the phone with support for 4h and was not able to resolve with the excuse that they need to process a new order in the am because of the late
Questions
•
AT&T Fiber Installation
I recently placed an order for fiber connectivity in Austin. I subsequently contacted support through chat. After 5 people that told me they added the block to my existing order. On the day of my scheduled install the tech came out and realized the pre-install team never ran the fiber from the tap
Questions
•
AT&T Fiber Ordering
I have a router that's connected to 5031nv. The 5031nv is assigning it a static IP. How do I change it so that 5031nv assigns it an IP dynamically (via DHCP)? This is what I see when I log into 5031nv:
Questions
•
AT&T Internet Equipment
I am having a problem where I no longer have access to one website I regularly visit and I suspect it's an IP ban but I have no idea why and there is no way to contact them. I figured I need to change my IP to get it working again. Specifically the one that shows up when visiting https://www.whatism
Questions
•
AT&T Internet Security
When calling sales to order Static IP's on my ATT Fiber line, the sales person was unable to add the service without sending out a tech. This caused me to go to Tech Support to order the IP's. He was successfully able to provide my IP's without any fuss. When i asked him to also submit an rDNS re
Questions
•
AT&T Fiber Account
I did a live chat session with AT&T last night to get a block of static IPs for my gigapower service. They said I'd receive an email with those IPs (or at least, that's what I understood) but this morning I got an email saying that a tech is coming out to install my new services. That just seems wei
Questions
•
AT&T Fiber Installation
3801HGV, 5 available static IPS. Can they be moved to a 3rd party router? I installed an ASUS RT-AC68U to free up the static IPs, but the tv playing freezes every 30 seconds, change the channel, plays/freezes, etc.
Questions
•
AT&T Internet Equipment
Hello. This might be more of a Microsoft question but someone here may have experienced the same issue.YEARS ago I had a Linux server (I wanted to learn Linux) with 2 nics in it. I was having an issue with the RG not seeing all the static IPs I had assigned to the nics - multiple IPs per nic. I fo
Questions
•
AT&T Internet Equipment
I currently have business class AT&T U-Verse service with five static IPv4 addresses. I'm working on some development sites for which it would be helpful to have static IP addresses, although I would need IPv6 addresses as I don't have enough IPv4 addresses to cover everything. Is there a block of s
Questions
•
AT&T Internet Features
My account has a block of 8 static IPs, 5 useable. If I set one LAN-connected device (e.g. a third-party router) to DMZ+ mode, will it receive all my static IP's traffic? I plan on assigning the router's WAN IP to one of my useable static IPs. Will that work? (I tried using "cascaded router" mode wi
Questions
•
AT&T Internet Equipment
I have a Pace 5268ac residential gateway and purchased a block of 8 static IPs. The installation tech said my RG static IP is 76.221.184.30 and my usable IPs are 76.221.184.25-29. Two questions arise: 1) I don't see the static IP(s) anywhere in the RG admin screens. The "public IP" is listed as 104.
Questions
•
AT&T Internet Equipment
I was having lots of problem with my 2-wire router and an AT&T tech replaced it with the NVG589 and I am seeing some strange stuff with my hosts with static IP addresses. For one the hostname of a mac host was changed to "unknownXXXXXXX" where those X's is a string of hex code. Also, the domain was
Questions
•
AT&T Internet Features
I bought a static IP from you guys and I am still unable to get my app to stream. It works for my other network that isn't at&t. canyouseeme.org is able to see the service running on the port, but Sam Broadcaster is still not able to encode. This is an issue with AT&T because if i change just the IP
Questions
•
Other Phones & Devices